maria gonzales

Hello Maria,

Thank you for taking the time to expand on your experience — we understand how frustrating this situation feels, especially when you made an effort to cancel in advance.

We want to clarify that all subscription terms, renewal pricing, and billing cycles are clearly presented during checkout and detailed in our Terms & Conditions before purchase. If a subscription is canceled correctly before the renewal date, no further charges should occur. A partial refund is sometimes issued when a billing cycle has already begun, which may explain the $10.74 refund you received.

That said, we’re genuinely sorry that this did not feel clearly communicated or properly resolved for you. This is not the experience we want anyone to have, and we understand why the subsequent charge felt unfair based on your understanding at the time.

Our support team can re-review your account, cancellation timing, and charges in detail to ensure everything is handled correctly. Please reach out to us again at [email protected] with your order details so we can take another look and work toward a proper resolution.

Best regards,
Kure Team

Hi Maria,

Thank you for sharing your experience — we’re really sorry to hear how frustrating this felt, and we appreciate you taking the time to explain it.

Subscriptions with Kure are set to renew automatically unless they’re canceled at least 48 hours before the end of the current billing period. The exact cancellation method depends on where the subscription was purchased. If it was purchased through our website, it can be canceled by logging into the account and using the “Manage My Subscription” option, or by contacting our support team directly.

If it was purchased through the Apple App Store or Google Play, cancellation must be completed directly through those platforms, as we don’t have access to manage in-app subscriptions on their behalf. Deleting the app itself does not cancel a subscription.

We understand that timing and visibility of renewal information can feel confusing, and we’re sorry this led to a negative experience for you. If you’re still seeing charges or would like us to review your specific case, please reach out to us directly at [email protected] so our team can look into it and assist you properly.

Best regards,
Kure Team