Brandon

DO NOT TRUST VIVINT!!! I cannot say enough bad things about this absolutely terrible, joke of a company.

A couple years back, we had a door salesman come by our house, even though I had a very clear and large NO SOLICITING sign on the door. It was a salesman from Vivint that claimed they didn't see the sign, of course a lie. Well, it just so happened we were in the market for a security system so we decided to hear him out. Upon speaking to the salesman, we actually decided to decline because we were going to move in the near future and the Vivint setup is a bit intense with installation. The salesman then quickly responded with, "No worries there sir! With Vivint, we will give you one free move credit where there will be no charge to remove the equipment and install it at the new house!" We thought that it was just too perfect to pass on, so we decided to sign up.
Other than a few technological hiccups, everything was fine...until we did decide to move.

I called their "award winning customer service," (which is a complete lie and Vivint paid for those "awards" through unknown companies by the way), to inform them of my move. Customer service is outsourced to the middle east, the associates speak broken English and simply do not care about your issues. Upon asking the first carless associate about the free move, they proceed to tell me he's never heard of that and they won't honor it! I then spoke to about 6 others over the span of 6 months on the phone and through their chat program, none of which were genuine, and they wouldn't honor the lying salesman's promise. Every single time I asked to speak to a manager or supervisor, they would provide an extremely generic excuse of why they weren't available, very shady and sneaky! One of the phone associates actually laughed at me saying that the move promise was a lie, very unprofessional. Shadiest customer service practices I've ever dealt with. "Award winning," best joke I've heard my entire life!

I have since given up working with Vivint, for obvious reasons, and have made it my personal mission to save unsuspecting Americans from being tricked and fooled by an absolute waste of space, joke of a security company that's not even American anymore. Upon conducting some heavy research, Vivint has been involved in NUMEROUS lawsuits for lying, overcharging, tacking on unknown fees, etc.. I found hundreds of posts online exactly like my situation where a door to door salesman also told them they offer 1 free move with their service. This has never been an official policy of Vivint, but they are clearly telling their salemen to either lie to everybody to make sales or maybe the salesmen also have no idea like us? Either way, it's creating chaos.

It wasn't until after I let Vivint know that I spoke to an attorney, the BBB and FTC, they suddenly wanted to help. Too late, clowns!

Again, please heed my warning for your own good and sanity! DO NOT TRUST VIVINT!!!

DO NOT TRUST VIVINT!!! I cannot say enough bad things about this absolutely terrible, joke of a company.

A couple years back, we had a door salesman come by our house, even though I had a very clear and large NO SOLICITING sign on the door. It was a salesman from Vivint that claimed they didn't see the sign, of course a lie. Well, it just so happened we were in the market for a security system so we decided to hear him out. Upon speaking to the salesman, we actually decided to decline because we were going to move in the near future and the Vivint setup is a bit intense with installation. The salesman then quickly responded with, "No worries there sir! With Vivint, we will give you one free move credit where there will be no charge to remove the equipment and install it at the new house!" We thought that it was just too perfect to pass on, so we decided to sign up.
Other than a few technological hiccups, everything was fine...until we did decide to move.

I called their "award winning customer service," (which is a complete lie and Vivint paid for those "awards" through unknown companies by the way), to inform them of my move. Customer service is outsourced to the middle east, the associates speak broken English and simply do not care about your issues. Upon asking the first carless associate about the free move, they proceed to tell me he's never heard of that and they won't honor it! I then spoke to about 6 others over the span of 6 months on the phone and through their chat program, none of which were genuine, and they wouldn't honor the lying salesman's promise. Every single time I asked to speak to a manager or supervisor, they would provide an extremely generic excuse of why they weren't available, very shady and sneaky! One of the phone associates actually laughed at me saying that the move promise was a lie, very unprofessional. Shadiest customer service practices I've ever dealt with. "Award winning," best joke I've heard my entire life!

I have since given up working with Vivint, for obvious reasons, and have made it my personal mission to save unsuspecting Americans from being tricked and fooled by an absolute waste of space, joke of a security company that's not even American anymore. Upon conducting some heavy research, Vivint has been involved in NUMEROUS lawsuits for lying, overcharging, tacking on unknown fees, etc.. I found hundreds of posts online exactly like my situation where a door to door salesman also told them they offer 1 free move with their service. This has never been an official policy of Vivint, but they are clearly telling their salemen to either lie to everybody to make sales or maybe the salesmen also have no idea like us? Either way, it's creating chaos.

It wasn't until after I let Vivint know that I spoke to an attorney, the BBB and FTC, they suddenly wanted to help. Too late, clowns!

Again, please heed my warning for your own good and sanity! DO NOT TRUST VIVINT!!!

DO NOT TRUST VIVINT!!! I cannot say enough bad things about this absolutely terrible, joke of a company.

A couple years back, we had a door salesman come by our house, even though I had a very clear and large NO SOLICITING sign on the door. It was a salesman from Vivint that claimed they didn't see the sign, of course a lie. Well, it just so happened we were in the market for a security system so we decided to hear him out. Upon speaking to the salesman, we actually decided to decline because we were going to move in the near future and the Vivint setup is a bit intense with installation. The salesman then quickly responded with, "No worries there sir! With Vivint, we will give you one free move credit where there will be no charge to remove the equipment and install it at the new house!" We thought that it was just too perfect to pass on, so we decided to sign up.
Other than a few technological hiccups, everything was fine...until we did decide to move.

I called their "award winning customer service," (which is a complete lie and Vivint paid for those "awards" through unknown companies by the way), to inform them of my move. Customer service is outsourced to the middle east, the associates speak broken English and simply do not care about your issues. Upon asking the first carless associate about the free move, they proceed to tell me he's never heard of that and they won't honor it! I then spoke to about 6 others over the span of 6 months on the phone and through their chat program, none of which were genuine, and they wouldn't honor the lying salesman's promise. Every single time I asked to speak to a manager or supervisor, they would provide an extremely generic excuse of why they weren't available, very shady and sneaky! One of the phone associates actually laughed at me saying that the move promise was a lie, very unprofessional. Shadiest customer service practices I've ever dealt with. "Award winning," best joke I've heard my entire life!

I have since given up working with Vivint, for obvious reasons, and have made it my personal mission to save unsuspecting Americans from being tricked and fooled by an absolute waste of space, joke of a security company that's not even American anymore. Upon conducting some heavy research, Vivint has been involved in NUMEROUS lawsuits for lying, overcharging, tacking on unknown fees, etc.. I found hundreds of posts online exactly like my situation where a door to door salesman also told them they offer 1 free move with their service. This has never been an official policy of Vivint, but they are clearly telling their salemen to either lie to everybody to make sales or maybe the salesmen also have no idea like us? Either way, it's creating chaos.

It wasn't until after I let Vivint know that I spoke to an attorney, the BBB and FTC, they suddenly wanted to help. Too late, clowns!

Again, please heed my warning for your own good and sanity! DO NOT TRUST VIVINT!!!

DO NOT TRUST VIVINT!!! I cannot say enough bad things about this absolutely terrible, joke of a company.

A couple years back, we had a door salesman come by our house, even though I had a very clear and large NO SOLICITING sign on the door. It was a salesman from Vivint that claimed they didn't see the sign, of course a lie. Well, it just so happened we were in the market for a security system so we decided to hear him out. Upon speaking to the salesman, we actually decided to decline because we were going to move in the near future and the Vivint setup is a bit intense with installation. The salesman then quickly responded with, "No worries there sir! With Vivint, we will give you one free move credit where there will be no charge to remove the equipment and install it at the new house!" We thought that it was just too perfect to pass on, so we decided to sign up.
Other than a few technological hiccups, everything was fine...until we did decide to move.

I called their "award winning customer service," (which is a complete lie and Vivint paid for those "awards" through unknown companies by the way), to inform them of my move. Customer service is outsourced to the middle east, the associates speak broken English and simply do not care about your issues. Upon asking the first carless associate about the free move, they proceed to tell me he's never heard of that and they won't honor it! I then spoke to about 6 others over the span of 6 months on the phone and through their chat program, none of which were genuine, and they wouldn't honor the lying salesman's promise. Every single time I asked to speak to a manager or supervisor, they would provide an extremely generic excuse of why they weren't available, very shady and sneaky! One of the phone associates actually laughed at me saying that the move promise was a lie, very unprofessional. Shadiest customer service practices I've ever dealt with. "Award winning," best joke I've heard my entire life!

I have since given up working with Vivint, for obvious reasons, and have made it my personal mission to save unsuspecting Americans from being tricked and fooled by an absolute waste of space, joke of a security company that's not even American anymore. Upon conducting some heavy research, Vivint has been involved in NUMEROUS lawsuits for lying, overcharging, tacking on unknown fees, etc.. I found hundreds of posts online exactly like my situation where a door to door salesman also told them they offer 1 free move with their service. This has never been an official policy of Vivint, but they are clearly telling their salemen to either lie to everybody to make sales or maybe the salesmen also have no idea like us? Either way, it's creating chaos.

It wasn't until after I let Vivint know that I spoke to an attorney, the BBB and FTC, they suddenly wanted to help. Too late, clowns!

Again, please heed my warning for your own good and sanity! DO NOT TRUST VIVINT!!!