Privacy Policy
Venetian Lace
Last updated: 17 December 2025
At Venetian Lace, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from https://venetianlace.com (the “Website”).
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
a. Personal Information You Provide
-
Full name
-
Email address
-
Phone number
-
Shipping and billing address
-
Order details and purchase history
-
Any information you provide when contacting customer support
b. Automatically Collected Information
-
IP address
-
Browser type and device information
-
Pages viewed and interaction data
-
Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal data to:
-
Process and fulfil orders
-
Provide customer support and respond to enquiries
-
Send order confirmations, shipping updates, and service-related communications
-
Improve our Website, products, and user experience
-
Prevent fraud and ensure website security
-
Comply with legal and regulatory obligations
We do not sell your personal data.
3. Cookies & Tracking Technologies
We use cookies and similar technologies to:
-
Enable essential website functionality
-
Analyse website traffic and performance
-
Improve your browsing experience
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
4. Sharing Your Information
We may share your personal data with trusted third parties only when necessary, including:
-
Payment processors
-
Shipping and logistics providers
-
Website hosting and analytics services (e.g. Shopify)
-
Legal or regulatory authorities, where required by law
All third parties are required to handle your data securely and in accordance with applicable data protection standards.
5. Data Retention
We retain your personal data only for as long as necessary to:
-
Fulfil the purposes outlined in this policy
-
Comply with legal, accounting, or regulatory requirements
When data is no longer required, it is securely deleted or anonymised.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information from:
-
Unauthorised access
-
Loss, misuse, or alteration
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
-
Access the personal data we hold about you
-
Request correction or deletion of your data
-
Object to or restrict certain data processing activities
To exercise your rights, please contact us at jade@venetianlace.com.
8. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies separately.
9. Children’s Privacy
Our Website is not intended for individuals under the age of 16.
We do not knowingly collect personal data from children.
10. Legal Entity & Contact Information
This Website is operated by:
Venetian Lace Ltd
📍 Business Address:
Room 1405, 14/F, China Resources Building
26 Harbour Road, Wan Chai
Hong Kong
🌍 Countries of Operation: United Kingdom, European Union
📧 Contact Email: jade@venetianlace.com
11. Governing Law
This Privacy Policy shall be governed and interpreted in accordance with the laws of Hong Kong, without regard to conflict of law provisions.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with a revised “Last updated” date.
