Privacy Policy

Welcome to HUMS REMIT Limited (“AYOREMIT”, “we”, “our”, “us”). We are committed to privacy compliance and to earning our users’ (“you”, “your”) trust.

This is the Privacy Notice for www.ayoremit.com (the “Website”) and any mobile application (the “App”) that provides support to our services, which are operated by us. Our Group’s registered address is Unit 19 Autumn Park, Dysart Road, Grantham, United Kingdom, NG31 7DD. For the purposes of the General Data Protection Regulation (“GDPR”), we are the data controller of your personal data. We are committed to protecting your privacy and the security of the personal data we hold and process about you. This Privacy Notice explains how we collect information, what we use the information for, our legal basis for doing so, and what controls you have. We reserve the right to change this Privacy Notice from time to time. This Privacy Notice was last updated on 7th of October of 2024

1. What information do we collect?

Information you give to us:

• Your full name
• Your residential address
• Your contact details (email address and your telephone number)
• Your date of birth
• Your ID information including a photo verification
• Your identity information including your image through a selfie verification
• Your payment information (bank, debit card or pre-paid card information including billing address, PAN and CVV details, the sender name as well as the sort code and account number)
• If you send high-value or high-volume transactions or as needed to comply with our anti-money laundering obligations under applicable law we may request additional information

Account sign-in information, which will include:

• Username
• Password

Communications you send to us, (by telephone, email or otherwise), for example, to report a problem or to submit queries, concerns or comments.

With regard to each of your visits to the Website we may collect the following information:

• Device Technical information, including the Internet protocol (IP) address...
• Information about your visit, including URL clickstream, page interaction data, etc.

Information we receive from others:

We may receive information about you from third parties (service providers, credit agencies, etc.).

If the personal information we hold about you is incorrect, please let us know...

2. Access to contact list information

We may collect and process your contact list with your permission...

3. How do we use your data?

1. Service Relationship – Providing services, customer support, managing payments.
2. Communicating with you as requested.
3. Performing service enhancement activities.
4. Ensuring proper administration of our business.
5. Preventing, detecting and fighting fraud or other illegal activities.
6. Request and verify financial-related information.
7. Providing you with marketing communications.
8. Legal claim support and compliance.

4. What lawful basis do we rely on for processing your personal data?

Under GDPR we are required to tell you the legal basis for processing:

• Performance of a contract – providing services, customer support, etc.
• Our legitimate interests – service improvement, fraud prevention, etc.
• Consent – for marketing and third-party data sharing, if opted in.
• Compliance with legal obligations – regulatory and tax compliance.

5. Who does AYOREMIT share your information and why?

We may share your data with:

• Our service providers and partners
• In corporate transactions
• When required by law
• To enforce legal rights
• With other entities within AYOREMIT

6. How we use clickstream data

Clickstream data helps us understand how users interact with our site to improve usability and performance.

How do we send information outside of your country?

All personal data is stored on secure cloud servers within the EEA. Transfers outside are only to GDPR-compliant jurisdictions.

What are your rights?

• The right to be informed
• The right to withdraw consent
• The right to portability
• The right to access your data
• The right to rectify inaccurate data
• The right to object
• The right to request erasure
• The right to restrict processing
• The right to not be subject to automated decisions
• The right to lodge a complaint

How long will we keep your data for?

We only retain data as long as necessary, or longer where required by law.

How do we protect your information?

We apply industry-standard security measures to protect your data. Keep your passwords secure.

What cookies and similar technologies do we use?

Please refer to our Cookie Notice for more information on usage and settings.

How can you contact AYOREMIT?

Email: [email protected]

Post: Unit 19 Autumn Park, Dysart Road, Grantham, United Kingdom, NG31 7DD