AI Solutions Improving Government Services on the Salesforce Platform

Synaptic is a Salesforce technology and consulting company that helps public sector agencies modernize service delivery through AI-powered automation, greater operational efficiency, and improved user experiences. Synaptic is a designated implementation partner for Salesforce Agentforce and works closely with Salesforce and Carahsoft to help government organizations deploy trusted, enterprise-grade AI solutions that deliver measurable results quickly and responsibly.

Synaptic’s public sector offerings are designed to address the practical challenges agencies face today, including rising case volumes, manual and inefficient intake processes, and compliance-driven timelines. To support agencies at different stages of AI adoption, Synaptic offers Agentforce Bundles—pre-packaged solutions built for any budget that allow agencies to pilot AI initiatives in a controlled, compliant, and cost-effective manner. These bundles provide a clear path to early value while enabling agencies to scale capabilities over time.

All Synaptic solutions are built natively on the Salesforce platform and extend existing government cloud environments with industry-specific functionality and intelligent agents powered by trusted AI guardrails. This approach allows agencies to enhance citizen engagement without replacing existing environments, improve internal workflows, and support mission outcomes without introducing unnecessary complexity or disrupting existing systems.

A core component of Synaptic’s public sector offering is Citizen AQ, an AI-powered suite designed to improve access to government services and information. Citizen AQ enables 24/7 online conversational access to forms, services, benefits information, and case status updates through natural language interfaces that meet constituents where they are. Delivered as a fully managed solution, Citizen AQ helps reduce processing times and improve service consistency while operating within established government security and compliance requirements.

In addition to its solution offerings, Synaptic brings deep consulting expertise in public sector digital transformation. Its team of forward-deployed engineers has extensive experience delivering large-scale Salesforce implementations such as Public Sector Solutions (PSS) offering and Vlocity legacy migration assistance for government agencies. By leveraging pre-built components, proven delivery patterns, and agile deployment methods, Synaptic reduces implementation risk and accelerates time to value—often enabling agencies to demonstrate meaningful impact within the first 30 days.