Troubleshoot Elastic Distributions of OpenTelemetry (EDOT)

Serverless Observability Stack

Find solutions to common issues in EDOT components and SDKs.

• EDOT Collector troubleshooting: Troubleshoot issues with the EDOT Collector, including resource problems, configuration errors, and connectivity issues.

• EDOT SDKs troubleshooting: Troubleshoot issues with EDOT SDKs for Android, .NET, iOS, Java, Node.js, PHP, and Python.

These guides apply to both the Collector and SDKs:

• Connectivity issues: Resolve connection problems between EDOT components and Elastic, including firewall, proxy, and network configuration issues.

• No data visible in Kibana: Diagnose why telemetry data (logs, metrics, traces) doesn't appear in Kibana after setting up EDOT.

• 429 errors when using the mOTLP endpoint: Resolve HTTP 429 Too Many Requests errors when sending data through the Elastic Cloud Managed OTLP endpoint.

• Contact support: Learn how to contact Elastic Support and what information to include to help resolve issues faster.

• Troubleshoot ingestion tools: Overview of troubleshooting for all ingestion tools, including EDOT, Logstash, Fleet, and Beats.

• Elastic Support Portal: Access support cases, subscriptions, and licenses.

• Elastic community forums: Get answers from experts in the community, including Elastic team members.