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Sending internationally? Find out how to get the right support for your parcel. Learn more

We're here to support you

Contact Evri to get help with your parcels.

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How can we help?

We have a range of support services available, from automated self-service channels, to direct contact with Evri customer service advisors. Starting a chat is the quickest way to get help.

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Chat

Start a chat to get real-time information about your parcel, make immediate changes to your delivery, or get help with a problem.

Our chat service is the quickest way to contact us. Our digital assistant can provide you with support, or create an enquiry for an Evri customer service advisor to look into. We’ll send you an email or call you once we’ve investigated.

Please check what information you’ll need before contacting us.

  • Chat to us 24/7
  • Create an enquiry in minutes
  • Get a response in 24 hours or less

What's the chat service?

Our chat service connects you to our digital assistant, who helps us to get you the right help, as fast as possible.

Depending on what your query relates to, our digital assistant will either provide you with support, or create an enquiry for an Evri customer service advisor to look into. For parcel queries, we’ll need you to provide information about your parcel so we can investigate for you.

If you create an enquiry, we’ll ask for your contact information so we can send you an email or call you once we’ve investigated. The investigation can take up to 24 hours, but we’ll get back to you as soon as we can.

What information do I need for the chat service?

For parcel queries, we’ll need one of the following:

Tracking number e.g. H044CA0012345678

ParcelShop receipt number e.g. P1234567

Calling card number e.g. 12345678

Make sure you have either a parcel tracking number, the number on a ParcelShop drop off receipt, or the number on a calling card that our courier left at your address.

If you create an enquiry, we’ll ask for your contact information so we can send you an email or call you once we’ve investigated.

If you can’t find this information and you’re unable to get through to us, contact the parcel sender or retailer for help.

An Evri customer service advisor

Telephone

Call us if you need a customer service advisor to investigate a problem with your parcel’s delivery, collection, payment or label.

Our voice assistant can provide you with support, connect you to an Evri customer service advisor for help, or record a message from you. We may need time to look into your enquiry, so we’ll call you back once we’ve investigated.

Please check what information you’ll need before contacting us.

  • Call us 24/7. Advisors available Monday to Friday 8am-4pm and Saturday 8am-2pm
  • Speak to us or create an enquiry in minutes
  • Get a response in 24 hours or less
Call 0330 808 5456

What's the telephone service?

Our telephone service connects you to our voice assistant, who helps us to get you the right help, as fast as possible. Your telephone number is used to identify your active parcels so we can put you through to the most appropriate channel.

If there’s no parcels associated with your telephone number (or more than one parcel), we’ll need you to provide information about your parcel so we can investigate for you. Depending on what your query relates to, our voice assistant can provide you with support, connect you to an Evri customer service advisor for help, or record a message from you so we can call you back once we’ve investigated.

If you record a message, the investigation can take up to 24 hours, but we’ll get back to you as soon as we can.

What information do I need for the telephone service?

Your telephone number is used to identify active parcels. If possible, please call us from the phone number associated with the parcel you’re contacting us about.

If there’s no parcels associated with your telephone number (or more than one parcel), we’ll need the numbers from one of the following:

Tracking number e.g. H044CA0012345678 - the last 8 numbers only

ParcelShop receipt number e.g. P1234567 - the 7 numbers after the P

Calling card number e.g. 12345678

Make sure you have either a parcel tracking number, the number on a ParcelShop drop off receipt, or the number on a calling card that our courier left at your address.

You’ll need to enter the numbers with your telephone’s keypad, so have the information to hand before calling us.

If you record a message, we’ll call you back on the phone number you called us from, once we’ve investigated.

If you can’t find this information and you’re unable to get through to us, contact the parcel sender or retailer for help.

A woman is sat at home at her desk looking puzzled or confused towards her laptop screen. She is on the phone as if troubleshooting an issue.

How to spot and report potential fraud

Fraudulent behaviour is becoming more and more prevalent as online ordering increases. We take our customers’ well-being very seriously at Evri and publish regular updates to help you stay safe.

We've created a handy guide for you to inform you about the types of fraud, how to spot scam messages, and how to report them.

Find out more
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Share your feedback with us

We’re always looking to improve your experience with Evri. If you’d like to share general feedback, suggestions or ideas, you can email us at [email protected].

This inbox is monitored to help us shape our services, but please note that it's not a customer service channel, and you won't receive a reply.

If you have a query about your parcel, please contact our customer service team directly to investigate and support your needs.

If you’d like to learn about our complaints procedure, you can check out the steps and how we’ll handle it.