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Best IT Alerting Software

Tian Lin
TL
Researched and written by Tian Lin

IT alerting software delivers notifications for IT systems failures. These tools will monitor systems for poor performance, infrastructure issues, and other IT management issues. These notifications may be delivered via email, SMS, or other means of communication. Companies use these tools to identify issues within their networks, IT infrastructure, and other IT systems to reduce downtime and prevent potential permanent damage. Some tools provide incident logging, historical records, or analysis features to expedite the resolution and recovery processes. Network monitoring and incident management software solutions have strong ties to IT alerting solutions, but provide a wider breadth of features. In addition to delivering incident notification alerts, network monitoring tools examine and optimize performance while providing detailed performance data for reporting. Incident management solutions provide tools to mitigate issues and standardize IT and DevOps workflows.

To qualify for inclusion in the IT Alerting category, a product must:

Monitor IT systems for abnormalities
Automate alerts for incidents
Deliver notifications to system administrators
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Featured IT Alerting Software At A Glance

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G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

No filters applied
114 Listings in IT Alerting Available
(447)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Starting at $18.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

    Users
    • Software Engineer
    • System Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 40% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • IBM Instana Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    116
    Monitoring
    95
    Real-time Monitoring
    89
    Monitoring Capabilities
    79
    Easy Setup
    53
    Cons
    Expensive
    39
    User Interface Issues
    35
    Pricing Issues
    30
    Learning Curve
    29
    Difficult Learning
    28
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • IBM Instana features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.9
    8.4
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    IBM
    Company Website
    Year Founded
    1911
    HQ Location
    Armonk, NY
    Twitter
    @IBM
    708,686 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    339,241 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Instana’s Enterprise Observability Platform, powered by automated Application Performance Monitoring, discovers and maps all services, infrastructure, and their inter-dependencies automatically. Insta

Users
  • Software Engineer
  • System Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 40% Mid-Market
  • 38% Enterprise
IBM Instana Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
116
Monitoring
95
Real-time Monitoring
89
Monitoring Capabilities
79
Easy Setup
53
Cons
Expensive
39
User Interface Issues
35
Pricing Issues
30
Learning Curve
29
Difficult Learning
28
IBM Instana features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 8.9
8.4
Ease of Admin
Average: 8.7
Seller Details
Seller
IBM
Company Website
Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
708,686 Twitter followers
LinkedIn® Page
www.linkedin.com
339,241 employees on LinkedIn®
(712)4.5 out of 5
Optimized for quick response
1st Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

    Users
    • Software Engineer
    • Incident Manager
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 64% Enterprise
    • 25% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • xMatters Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alerting System
    73
    Ease of Use
    64
    Alert Management
    59
    Notifications
    51
    Integrations
    45
    Cons
    Complexity
    35
    Learning Curve
    28
    Difficult Setup
    17
    Complex Setup
    16
    Integration Issues
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • xMatters features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2002
    HQ Location
    Vienna, VA
    Twitter
    @Everbridge
    4,786 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,580 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

xMatters end-to-end incident management platform automates each step of the incident lifecycle—from event to resolution—reducing the frequency, duration, and cost of critical service disruptions. xMat

Users
  • Software Engineer
  • Incident Manager
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 64% Enterprise
  • 25% Mid-Market
xMatters Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alerting System
73
Ease of Use
64
Alert Management
59
Notifications
51
Integrations
45
Cons
Complexity
35
Learning Curve
28
Difficult Setup
17
Complex Setup
16
Integration Issues
15
xMatters features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2002
HQ Location
Vienna, VA
Twitter
@Everbridge
4,786 Twitter followers
LinkedIn® Page
www.linkedin.com
1,580 employees on LinkedIn®
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(406)4.6 out of 5
5th Easiest To Use in IT Alerting software
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Entry Level Price:$9/month 11 monitors
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

    Users
    • CEO
    • CTO
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 45% Mid-Market
    • 43% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Site24x7 Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    145
    Ease of Use
    142
    Real-time Monitoring
    122
    Monitoring Services
    111
    Monitoring Features
    108
    Cons
    Alert Issues
    44
    Learning Curve
    36
    Missing Features
    35
    Complex Configuration
    32
    Expensive
    31
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Site24x7 features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 8.9
    8.8
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2002
    HQ Location
    Del Valle, Texas
    Twitter
    @manageengine
    7,898 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    589 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

ManageEngine Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applic

Users
  • CEO
  • CTO
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 45% Mid-Market
  • 43% Small-Business
Site24x7 Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
145
Ease of Use
142
Real-time Monitoring
122
Monitoring Services
111
Monitoring Features
108
Cons
Alert Issues
44
Learning Curve
36
Missing Features
35
Complex Configuration
32
Expensive
31
Site24x7 features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 8.9
8.8
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.6
Seller Details
Year Founded
2002
HQ Location
Del Valle, Texas
Twitter
@manageengine
7,898 Twitter followers
LinkedIn® Page
www.linkedin.com
589 employees on LinkedIn®
(690)4.4 out of 5
Optimized for quick response
View top Consulting Services for Datadog
Save to My Lists
Entry Level Price:$0 Per host, per month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 47% Mid-Market
    • 33% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Datadog Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    141
    Monitoring
    140
    Real-time Monitoring
    118
    Features
    91
    Analytics
    85
    Cons
    Expensive
    90
    Learning Curve
    71
    Pricing Issues
    69
    Cost
    63
    Learning Difficulty
    55
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Datadog features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.3
    Quality of Support
    Average: 9.0
    8.2
    Ease of Use
    Average: 8.9
    8.3
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Datadog
    Company Website
    Year Founded
    2010
    HQ Location
    New York
    Twitter
    @datadoghq
    50,709 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    10,625 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. The SaaS platform integrates and automates infra

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 47% Mid-Market
  • 33% Enterprise
Datadog Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
141
Monitoring
140
Real-time Monitoring
118
Features
91
Analytics
85
Cons
Expensive
90
Learning Curve
71
Pricing Issues
69
Cost
63
Learning Difficulty
55
Datadog features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.3
Quality of Support
Average: 9.0
8.2
Ease of Use
Average: 8.9
8.3
Ease of Admin
Average: 8.7
Seller Details
Seller
Datadog
Company Website
Year Founded
2010
HQ Location
New York
Twitter
@datadoghq
50,709 Twitter followers
LinkedIn® Page
www.linkedin.com
10,625 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 69% Enterprise
    • 23% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Dynatrace Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Insights
    39
    Ease of Use
    38
    Monitoring
    35
    Analytics
    32
    Features
    31
    Cons
    Learning Curve
    31
    Learning Difficulty
    22
    Expensive
    21
    Complex Configuration
    18
    Complexity
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Dynatrace features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.7
    Quality of Support
    Average: 9.0
    8.3
    Ease of Use
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Dynatrace
    Year Founded
    2005
    HQ Location
    Boston, MA
    Twitter
    @Dynatrace
    18,625 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    5,800 employees on LinkedIn®
    Ownership
    NYSE: DT
Product Description
How are these determined?Information
This description is provided by the seller.

Dynatrace is advancing observability for today’s digital businesses, helping to transform the complexity of modern digital ecosystems into powerful business assets. By leveraging AI-powered insights,

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 69% Enterprise
  • 23% Mid-Market
Dynatrace Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Insights
39
Ease of Use
38
Monitoring
35
Analytics
32
Features
31
Cons
Learning Curve
31
Learning Difficulty
22
Expensive
21
Complex Configuration
18
Complexity
15
Dynatrace features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.7
Quality of Support
Average: 9.0
8.3
Ease of Use
Average: 8.9
8.2
Ease of Admin
Average: 8.7
Seller Details
Seller
Dynatrace
Year Founded
2005
HQ Location
Boston, MA
Twitter
@Dynatrace
18,625 Twitter followers
LinkedIn® Page
www.linkedin.com
5,800 employees on LinkedIn®
Ownership
NYSE: DT
(584)4.4 out of 5
Optimized for quick response
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 30% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • New Relic Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Real-time Monitoring
    94
    Ease of Use
    93
    Monitoring
    73
    Insights
    67
    User Interface
    61
    Cons
    Expensive
    63
    Pricing Issues
    52
    Complexity
    48
    Learning Curve
    48
    Complex Setup
    37
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • New Relic features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.0
    8.6
    Quality of Support
    Average: 9.0
    8.4
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    New Relic
    Company Website
    Year Founded
    2008
    HQ Location
    San Francisco, CA
    Twitter
    @newrelic
    65,977 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    3,029 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

New Relic invented cloud APM for application engineers. Today it is a leader in observability and source of truth for all engineers to make decisions with data across their entire software stack and t

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 30% Enterprise
New Relic Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Real-time Monitoring
94
Ease of Use
93
Monitoring
73
Insights
67
User Interface
61
Cons
Expensive
63
Pricing Issues
52
Complexity
48
Learning Curve
48
Complex Setup
37
New Relic features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.0
8.6
Quality of Support
Average: 9.0
8.4
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.7
Seller Details
Seller
New Relic
Company Website
Year Founded
2008
HQ Location
San Francisco, CA
Twitter
@newrelic
65,977 Twitter followers
LinkedIn® Page
www.linkedin.com
3,029 employees on LinkedIn®
(961)4.3 out of 5
9th Easiest To Use in IT Alerting software
View top Consulting Services for Jira Service Management
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Entry Level Price:0 /agent/month
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 42% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Jira Service Management Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    45
    Automation
    28
    Integrations
    28
    Ticket Management
    28
    Features
    27
    Cons
    Learning Curve
    34
    Steep Learning Curve
    27
    Complexity
    26
    Complex Setup
    19
    Complex UI
    15
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Jira Service Management features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.0
    8.4
    Quality of Support
    Average: 9.0
    8.2
    Ease of Use
    Average: 8.9
    8.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Atlassian
    Company Website
    Year Founded
    2002
    HQ Location
    Sydney and San Francisco
    Twitter
    @Atlassian
    105,542 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    21,797 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Jira Service Management is an IT Service Management (ITSM) solution. Built on the Atlassian platform, Jira Service Management enables teams to deliver and manage services for internal and external sta

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 42% Mid-Market
  • 38% Enterprise
Jira Service Management Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
45
Automation
28
Integrations
28
Ticket Management
28
Features
27
Cons
Learning Curve
34
Steep Learning Curve
27
Complexity
26
Complex Setup
19
Complex UI
15
Jira Service Management features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.0
8.4
Quality of Support
Average: 9.0
8.2
Ease of Use
Average: 8.9
8.0
Ease of Admin
Average: 8.7
Seller Details
Seller
Atlassian
Company Website
Year Founded
2002
HQ Location
Sydney and San Francisco
Twitter
@Atlassian
105,542 Twitter followers
LinkedIn® Page
www.linkedin.com
21,797 employees on LinkedIn®
(315)4.6 out of 5
Optimized for quick response
4th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simpl

    Users
    • CTO
    • Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 38% Mid-Market
    • 36% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Uptime.com Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    60
    Monitoring Services
    39
    Monitoring
    36
    Notifications
    35
    Easy Setup
    32
    Cons
    Complex Configuration
    15
    Notification Issues
    15
    Expensive
    13
    Inadequate Notifications
    13
    Difficult Setup
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Uptime.com features and usability ratings that predict user satisfaction
    9.3
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 9.0
    9.3
    Ease of Use
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2013
    HQ Location
    Austin, Texas
    Twitter
    @UptimeDotCom
    1,256 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    25 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Uptime.com website monitoring solutions provide unmatched visibility and availability, empowering engineering, operations and SRE teams to monitor & respond to their most essential services. Simpl

Users
  • CTO
  • Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 38% Mid-Market
  • 36% Small-Business
Uptime.com Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
60
Monitoring Services
39
Monitoring
36
Notifications
35
Easy Setup
32
Cons
Complex Configuration
15
Notification Issues
15
Expensive
13
Inadequate Notifications
13
Difficult Setup
12
Uptime.com features and usability ratings that predict user satisfaction
9.3
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 9.0
9.3
Ease of Use
Average: 8.9
9.0
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2013
HQ Location
Austin, Texas
Twitter
@UptimeDotCom
1,256 Twitter followers
LinkedIn® Page
www.linkedin.com
25 employees on LinkedIn®
(1,310)4.6 out of 5
Optimized for quick response
10th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:$19.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

    Users
    • IT Manager
    • IT Director
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 61% Mid-Market
    • 20% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Freshservice Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    71
    Features
    40
    Automation
    38
    Easy Setup
    30
    Integrations
    30
    Cons
    Missing Features
    24
    Limited Features
    19
    Learning Curve
    18
    Limited Customization
    17
    Limited Functionality
    13
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Freshservice features and usability ratings that predict user satisfaction
    9.1
    Has the product been a good partner in doing business?
    Average: 9.0
    9.0
    Quality of Support
    Average: 9.0
    9.2
    Ease of Use
    Average: 8.9
    9.0
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2010
    HQ Location
    San Mateo, CA
    Twitter
    @FreshworksInc
    19,043 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    9,542 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Freshservice is Freshworks’s intelligent, right-sized, cloud-native service management solution. Freshservice does this by taking a fresh approach to building and delivering modern employee experience

Users
  • IT Manager
  • IT Director
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 61% Mid-Market
  • 20% Enterprise
Freshservice Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
71
Features
40
Automation
38
Easy Setup
30
Integrations
30
Cons
Missing Features
24
Limited Features
19
Learning Curve
18
Limited Customization
17
Limited Functionality
13
Freshservice features and usability ratings that predict user satisfaction
9.1
Has the product been a good partner in doing business?
Average: 9.0
9.0
Quality of Support
Average: 9.0
9.2
Ease of Use
Average: 8.9
9.0
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2010
HQ Location
San Mateo, CA
Twitter
@FreshworksInc
19,043 Twitter followers
LinkedIn® Page
www.linkedin.com
9,542 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

    Users
    • Software Engineer
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Mid-Market
    • 38% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • PagerDuty Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Alert Notifications
    20
    Alerting System
    18
    Alert Management
    16
    Easy Integrations
    15
    Integrations
    15
    Cons
    Alert Issues
    10
    Expensive
    9
    Complexity
    8
    Pricing Issues
    7
    Setup Complexity
    7
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • PagerDuty features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.0
    8.9
    Quality of Support
    Average: 9.0
    8.6
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    PagerDuty
    Company Website
    Year Founded
    2009
    HQ Location
    San Francisco, CA
    Twitter
    @pagerduty
    24,633 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    1,288 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

PagerDuty helps organizations of all sizes deliver seamless digital experiences by providing real-time insights and automation through the PagerDuty Operations Cloud. Designed to manage critical incid

Users
  • Software Engineer
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Mid-Market
  • 38% Enterprise
PagerDuty Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Alert Notifications
20
Alerting System
18
Alert Management
16
Easy Integrations
15
Integrations
15
Cons
Alert Issues
10
Expensive
9
Complexity
8
Pricing Issues
7
Setup Complexity
7
PagerDuty features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.0
8.9
Quality of Support
Average: 9.0
8.6
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.7
Seller Details
Seller
PagerDuty
Company Website
Year Founded
2009
HQ Location
San Francisco, CA
Twitter
@pagerduty
24,633 Twitter followers
LinkedIn® Page
www.linkedin.com
1,288 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

    Users
    • Senior Software Engineer
    Industries
    • Information Technology and Services
    • Computer Games
    Market Segment
    • 48% Enterprise
    • 37% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Rakuten SixthSense Observability Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    11
    Alerting System
    9
    Customer Support
    9
    Ease of Use
    9
    Implementation Ease
    9
    Cons
    Complex Setup
    3
    Poor Documentation
    3
    Alert Issues
    2
    Inefficient Alert System
    2
    Insufficient Information
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.0
    9.3
    Quality of Support
    Average: 8.9
    9.4
    Ease of Use
    Average: 8.9
    9.2
    Ease of Admin
    Average: 8.6
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2016
    HQ Location
    Bengaluru, IN
    LinkedIn® Page
    www.linkedin.com
    12 employees on LinkedIn®
    Ownership
    TYO: 4755
Product Description
How are these determined?Information
This description is provided by the seller.

In today's digital landscape, businesses need a powerful and comprehensive Application Performance Monitoring (APM) solution to stay ahead of the curve. Introducing Rakuten SixthSense Observability -

Users
  • Senior Software Engineer
Industries
  • Information Technology and Services
  • Computer Games
Market Segment
  • 48% Enterprise
  • 37% Mid-Market
Rakuten SixthSense Observability Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
11
Alerting System
9
Customer Support
9
Ease of Use
9
Implementation Ease
9
Cons
Complex Setup
3
Poor Documentation
3
Alert Issues
2
Inefficient Alert System
2
Insufficient Information
2
Rakuten SixthSense Observability features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.0
9.3
Quality of Support
Average: 8.9
9.4
Ease of Use
Average: 8.9
9.2
Ease of Admin
Average: 8.6
Seller Details
Year Founded
2016
HQ Location
Bengaluru, IN
LinkedIn® Page
www.linkedin.com
12 employees on LinkedIn®
Ownership
TYO: 4755
(305)4.8 out of 5
2nd Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

    Users
    • CEO
    • Software Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 89% Small-Business
    • 7% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Better Stack Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    111
    Easy Setup
    91
    User Interface
    72
    Alerting System
    52
    Setup Ease
    51
    Cons
    Expensive
    22
    Missing Features
    22
    Limited Features
    13
    Pricing Issues
    13
    Log Management
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Better Stack features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.0
    9.5
    Quality of Support
    Average: 9.0
    9.5
    Ease of Use
    Average: 8.9
    9.7
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2021
    HQ Location
    San Francisco, CA
    Twitter
    @BetterStackHQ
    9,845 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Better Stack is a radically better observability tool. It helps engineers ship higher-quality software faster and be the hero of their engineering teams.

Users
  • CEO
  • Software Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 89% Small-Business
  • 7% Mid-Market
Better Stack Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
111
Easy Setup
91
User Interface
72
Alerting System
52
Setup Ease
51
Cons
Expensive
22
Missing Features
22
Limited Features
13
Pricing Issues
13
Log Management
12
Better Stack features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.0
9.5
Quality of Support
Average: 9.0
9.5
Ease of Use
Average: 8.9
9.7
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2021
HQ Location
San Francisco, CA
Twitter
@BetterStackHQ
9,845 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
(223)4.6 out of 5
6th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

    Users
    • Data Analyst
    Industries
    • Information Technology and Services
    • Telecommunications
    Market Segment
    • 51% Mid-Market
    • 37% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Pandora FMS Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Monitoring
    139
    Ease of Use
    115
    Real-time Monitoring
    96
    Flexibility
    64
    Network Monitoring
    61
    Cons
    Learning Curve
    45
    Complex Setup
    32
    Learning Difficulty
    30
    Difficult Learning
    28
    Complex Configuration
    27
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Pandora FMS features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    9.1
    Quality of Support
    Average: 9.0
    9.1
    Ease of Use
    Average: 8.9
    8.5
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2004
    HQ Location
    Madrid, Spain
    Twitter
    @pandorafms
    5,498 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    57 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

With more than 50,000 customer installations across the five continents, Pandora FMS is an out-of-the-box monitoring solution. Pandora FMS gives you the agility to find and solve problems quickly,

Users
  • Data Analyst
Industries
  • Information Technology and Services
  • Telecommunications
Market Segment
  • 51% Mid-Market
  • 37% Small-Business
Pandora FMS Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Monitoring
139
Ease of Use
115
Real-time Monitoring
96
Flexibility
64
Network Monitoring
61
Cons
Learning Curve
45
Complex Setup
32
Learning Difficulty
30
Difficult Learning
28
Complex Configuration
27
Pandora FMS features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
9.1
Quality of Support
Average: 9.0
9.1
Ease of Use
Average: 8.9
8.5
Ease of Admin
Average: 8.7
Seller Details
Company Website
Year Founded
2004
HQ Location
Madrid, Spain
Twitter
@pandorafms
5,498 Twitter followers
LinkedIn® Page
www.linkedin.com
57 employees on LinkedIn®
(345)4.6 out of 5
Optimized for quick response
14th Easiest To Use in IT Alerting software
Save to My Lists
Entry Level Price:$1.50
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing

    Users
    • Software Engineer
    • DevOps Engineer
    Industries
    • Computer Software
    • Information Technology and Services
    Market Segment
    • 52% Mid-Market
    • 34% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Coralogix Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    98
    Customer Support
    81
    Log Management
    81
    Features
    67
    User Interface
    67
    Cons
    Missing Features
    35
    Learning Curve
    29
    Difficult Learning
    28
    Poor UI
    26
    Learning Difficulty
    25
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Coralogix features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.0
    9.4
    Quality of Support
    Average: 9.0
    8.8
    Ease of Use
    Average: 8.9
    8.8
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Coralogix
    Company Website
    Year Founded
    2014
    HQ Location
    San Francisco, CA
    Twitter
    @Coralogix
    4,076 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    578 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on indexing

Users
  • Software Engineer
  • DevOps Engineer
Industries
  • Computer Software
  • Information Technology and Services
Market Segment
  • 52% Mid-Market
  • 34% Enterprise
Coralogix Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
98
Customer Support
81
Log Management
81
Features
67
User Interface
67
Cons
Missing Features
35
Learning Curve
29
Difficult Learning
28
Poor UI
26
Learning Difficulty
25
Coralogix features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.0
9.4
Quality of Support
Average: 9.0
8.8
Ease of Use
Average: 8.9
8.8
Ease of Admin
Average: 8.7
Seller Details
Seller
Coralogix
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@Coralogix
4,076 Twitter followers
LinkedIn® Page
www.linkedin.com
578 employees on LinkedIn®
Entry Level Price:Free
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Checkmk is an IT monitoring platform designed to deliver deep visibility into hybrid infrastructures. It supports monitoring of cloud services (AWS, Azure, GCP), on-premises data centers, virtual mach

    Users
    • IT Engineer
    • Systemadministrator
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 42% Mid-Market
    • 41% Enterprise
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Checkmk Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    35
    Monitoring
    34
    Monitoring Services
    29
    Real-time Monitoring
    28
    Monitoring Capabilities
    26
    Cons
    Learning Curve
    22
    Difficult Learning
    18
    Complex Configuration
    15
    Learning Difficulty
    15
    Complex Setup
    12
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Checkmk features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.0
    8.8
    Quality of Support
    Average: 9.0
    8.1
    Ease of Use
    Average: 8.9
    8.2
    Ease of Admin
    Average: 8.7
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Checkmk
    Company Website
    Year Founded
    2007
    HQ Location
    Munich, DE
    Twitter
    @checkmk
    1,765 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    221 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Checkmk is an IT monitoring platform designed to deliver deep visibility into hybrid infrastructures. It supports monitoring of cloud services (AWS, Azure, GCP), on-premises data centers, virtual mach

Users
  • IT Engineer
  • Systemadministrator
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 42% Mid-Market
  • 41% Enterprise
Checkmk Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
35
Monitoring
34
Monitoring Services
29
Real-time Monitoring
28
Monitoring Capabilities
26
Cons
Learning Curve
22
Difficult Learning
18
Complex Configuration
15
Learning Difficulty
15
Complex Setup
12
Checkmk features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.0
8.8
Quality of Support
Average: 9.0
8.1
Ease of Use
Average: 8.9
8.2
Ease of Admin
Average: 8.7
Seller Details
Seller
Checkmk
Company Website
Year Founded
2007
HQ Location
Munich, DE
Twitter
@checkmk
1,765 Twitter followers
LinkedIn® Page
www.linkedin.com
221 employees on LinkedIn®