G2 reviewers report that Brex excels in user experience, with many praising its intuitive app and the ease of finding essential features. Users appreciate the convenience of having a single credit card for various expenses, which simplifies their workflow significantly.
Users say that Brex's customer support is a standout feature, with feedback highlighting the quick response times and helpfulness of the support team. In contrast, while Extend offers solid functionality, some users feel that its support could be more responsive.
Reviewers mention that Brex's implementation process is notably smooth, with many users noting how fast and simple it is to get started. This is a key advantage for businesses looking to minimize downtime during setup, whereas Extend's setup process has received mixed reviews.
According to verified reviews, Brex provides superior integration capabilities, particularly with bank and credit card systems. Users highlight the seamless integration that allows for efficient expense tracking, while Extend's integration features are seen as less robust.
Users appreciate Extend's focus on security, particularly with its virtual card feature that helps prevent fraud. This is a significant benefit for businesses concerned about financial security, although Brex also offers strong security measures but is more focused on overall user experience.
Reviewers note that Brex has a higher overall satisfaction score, reflecting its ability to meet user needs effectively. Users frequently mention the comprehensive features for managing expenses and accounting, which are built into the platform, making it a more attractive option for small businesses compared to Extend.
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Brex
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For mid-sized companies looking to scale. Everything included in Essentials plus:
How has Brex been for you as a small business long term?
2 Comments
EL
Terrible customer service. Tried to add a new checking account for autopay. Had to delete the old accounts and is taking a week to reestablish the credit...Read more
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