Dovetail HR Reviews & Product Details

The system is easy to use and very user friendly. It is simple to ask for help or use the Dovetail User Guide to find an answer. Employees find it easy to navigate. Review collected by and hosted on G2.com.

There are some updates that this software needs -- the ability to un-merge cases, more (and easier) options to manage privacy for cases, as well as a more user-friendly reporting platform. Review collected by and hosted on G2.com.

I really like that Dovetail HR is extremely easy to configure and set up. It's a tool specifically made for HR and not IT (like many other tools are), which makes it straightforward to set things up exactly how you want, provided you have a clear understanding of the data structures as your core configuration. We've been using it for about five years, and the structure has remained completely solid even through major restructures and carve-outs, all maintained by just one person, which is me. I also appreciate that it's a smaller company because it means we get really personal service and customer support. I've had instances where I raised a low-priority case and received a response before their system could trigger an automatic confirmation email, which is something you don't experience every day. The support team has been consistent over the five years, allowing us to build a relationship and maintain continuity in our service delivery. Review collected by and hosted on G2.com.

I don't like the reporting functionality, and I know they are working on it. At the same time, that is not so important for us because we are not using the tool primarily to report on KPIs etc. We are using it to provide a functional service that gives us a low threshold for using it. You don't have to have something big and complicated. But for my own sake, who really likes data, I would love to have the reporting tool easier to use. But I think that's the only thing I can come up with that doesn't work as well as i would want it. Review collected by and hosted on G2.com.

I really like how easy Dovetail HR is to work with. I especially appreciate the ability to add new groups very easily. We recently created new HR positions and needed to add this new group to Dovetail, and it was simple to do with just a few setups. Also, the original implementation team's foresight was awesome in creating generic events and notifications, so we didn't have to add new ones for each group. I also find that the software works really well with frequent updates that include new features and bug fixes when necessary. I must say that their tech support is the best support I have ever worked with with any software company. Review collected by and hosted on G2.com.

Their reporting module is awful. I've managed a lot of systems over the last 30 years and I've never seen one as bad as theirs. (Dovetail is working on a new one that will be much better though and it is supposed to be out soon.) Also, in talking with DT support, there is no way to get a listing of the events and the actions, and steps that each event does. This was very disappointing. You can pull a list that shows the name and start date of the event - but that is about it. I spent about 5 hours pulling up each event and documenting it so that we had a good understanding of the events that currently existed so that we could create a path forward on the ones we needed to create (we wanted more robust notifications around inbound communicatiions). I would love it if Dovetail went through their setup and if there was anything like events that is really robust - that they found a way to report on all events, and each step and condition, etc. Review collected by and hosted on G2.com.

There is a big room for self management (we can set up a lot of things on our side, no need to contact Dovetail Tech Support) and also a lot of automation can be set through case management rules. Review collected by and hosted on G2.com.

Reporting and SLA set up is a bit of challenge in our operating model. Review collected by and hosted on G2.com.

Dovetail took our shared working queue from an MS Outlook Inbox to an actual queue where we could assign, triage and track our work more efficiently. Review collected by and hosted on G2.com.

Honestly nothing... for the price they charge, it is well worth the cost. Review collected by and hosted on G2.com.

Dovetail is a very easy to use solution that allow our business users to create a ticket for the HR business area to review and take action. this can be via an E-mail, Phone call or via the self-service option.

The Solution also allows the HR Business area to manage cases easily and effectively with the easy to following processes and how the data is displayed.

The customer service is at a very high level and the communcation is at a great level so that everyone is aware of what is going on.

service reviews are carried out with great detail and you are mad to feel like you are cared about Review collected by and hosted on G2.com.

I am not sure there is a down side to the Dovetail solution as it a great alround HR solution. Review collected by and hosted on G2.com.

I liked Dovetail HR customizable workflows, strong case management capabilities, and reporting features that help HR teams manage employee relations and track performance more effectively. I loved the ability to integrate with other HR systems and the detailed analytics tools also stand out as key benefits, allowing for data-driven decisions. Review collected by and hosted on G2.com.

The overall presentation of Dovetail HR is a bit outdated and needs to be upgraded. For example, Workday has a very clean presences Review collected by and hosted on G2.com.

The easy to use interface, the implementation was super smooth, and its more robust than it appears. Review collected by and hosted on G2.com.

Some of the menu options are not apparent until you hover over them. Review collected by and hosted on G2.com.

Dovetail's knowledge and case management functionality surpasses anything that I've used previously! The site is intuitive and the seach functionality is on point. I love how easy the site is to configure and that I was able to customize everything to support our processes and ways of working.

Dovetail’s implementation team took me through the ins and outs of the system set up. They didn’t just set up everything for me, they took the time to teach me how to configure the system myself. This meant that I was in the driver’s seat and could customize the system however I saw fit! By not having to utilize an IT or HRIS partner to complete the system configuration, I was able to free their teams up to continue to work on other business critical initiatives and was totally in control to design an end-to-end platform with the employee experience front of mind! Review collected by and hosted on G2.com.

I honestly haven't seen much that's missing from Dovetail's platform. It is designed with HR in mind. All of our ideas for improvements are currently on their roadmap and actively being developed. Review collected by and hosted on G2.com.

My team was managing our work out of an outlook shared mailbox. We had no real way to quantify the types of requests we were receiving. Dovetail solved that immediately. Review collected by and hosted on G2.com.

Honestly nothing. The software is very reasonably priced. The value you get is tremendous. The install process was a breeze and we were up and running in a matter of days. Review collected by and hosted on G2.com.