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Exela Digital Mailroom Reviews & Product Details

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Exela Digital Mailroom Media

Exela Digital Mailroom Demo - Increased accuracy and speed of delivery with Exela's Digital Mailroom
With Exela’s digital mailroom, once your mail has been scanned and digitized, any authorized user can directly search, share, and track files instantly and securely right from their devices.
Exela Digital Mailroom Demo - Benefits of moving with Exela’s Digital Mailroom
Outsourcing digital mailroom with Exela will increase your process efficiency, create transparency, and drastically improve accessibility to information, all with the potential to save your company a significant amount of time, space, and money.
Exela Digital Mailroom Demo - With Exela’s Digital Mailroom save on your storage cost
With a digitized mailroom you can vastly reduce the physical footprint your mail department occupies, allowing you to make better use of the space while gaining the benefits of a streamlined workflow in the process.
Exela Digital Mailroom Demo - With Exela’s Digital Mailroom never miss an important deadline
Never fail to submit a critical form, or lose information because of misplaced papers. With Exela’s digital mailroom, you have full control with a chain of custody tracking and audit trails.
Exela Digital Mailroom Demo - Exela’s Mail Processing Facility
Incoming mail can be received onsite or can be directed to one of Exela’s 28 conveniently located mail processing centers across the US to support your operations.
Exela Digital Mailroom Demo - Exela’s Mailroom Process
Exela’s mailroom technology will refine your mail process with mail services like: mailpiece design; lost funds recovery; fleet right-sizing; contract negotiations; inventory optimization, and facility and workflow assessment, refinement, and integration.
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Exela Digital Mailroom Reviews (3)

Reviews

Exela Digital Mailroom Reviews (3)

1.5
3 reviews
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vimal r.
VR
Senior Test Analyst
Enterprise (> 1000 emp.)
"DMR is a Virtual mail post box where it transforms Physical mail into Digital mail, Scan Checks etc."
What do you like best about Exela Digital Mailroom?

DMR allows us to setup Virtual Business Addresses where we want our Mailroom and Perform image Scans on mails. It can Process Physical and Direct Check Deposits and also Assign Batch Deposits. Review collected by and hosted on G2.com.

What do you dislike about Exela Digital Mailroom?

Still DMR does not Provide many Virtual Address locations for Organizations using Mailrooms Outside of USA. Mail Inbox page UI is little bit Scrambled and Overlapping when Viewing it Android Smartphones and iPhones. Review collected by and hosted on G2.com.

Kate B.
KB
Founder
Small-Business (50 or fewer emp.)
"I wish I had believed the review before me and not signed up with Exela"
What do you like best about Exela Digital Mailroom?

Their website is always available and can be accessed worldwide. Review collected by and hosted on G2.com.

What do you dislike about Exela Digital Mailroom?

The most? Because I have a list.

What I dislike the most is that the company fails to fix issues - the same problem will happen several times with no resolution. The most expensive problems I've been having with them are all related to the inability to access or process checks that my customers have sent to pay invoices. If I provide all of the details - I will run out of room in this review.

Additional issues: sometimes mail notifications work, sometimes they do not. No one can provide answers regarding this.

Historical reporting is nonexsitent. Or maybe they have just wiped my reports showing poor mail handling for my account.

They outsource processing your mail to 3rd parties like credit collections agencies - without telling you. Review collected by and hosted on G2.com.

A G.
AG
Human Resources/Recruiter
Mid-Market (51-1000 emp.)
"Exela DMR is just OK, but the service makes me regret becoming a customer"
What do you like best about Exela Digital Mailroom?

The plans are priced competitively with many options to make the services attractive for both small startups and large companies Review collected by and hosted on G2.com.

What do you dislike about Exela Digital Mailroom?

The service you receive is horrible. There is zero implementation support, only poorly written guides that either skip critical steps or don't cover certain key functionalities. And when things go wrong, you are screwed. It takes days to get a response and when you get a chance to speak with tech support, you get the same response: "let me check with the team" and you never hear back.

If you rely on the timely processing of checks being mailed to your business, you should consider other vendors. Review collected by and hosted on G2.com.

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Exela Digital Mailroom