Novi AMS Reviews & Product Details

Novi is more than just software; it is a community of associations who are all welcoming, collaborative, and willing to share their insights. What has stood out to us since the beginning, including during onboarding (2019), is the level of customer support they provide and how responsive and supportive the team is. Anytime I’ve had a question or needed help, they’ve been quick to jump in and make sure things get resolved. I also really appreciate the community of other associations using Novi; it’s welcoming, collaborative, and a great place to learn from peers.

The software itself is reliable, with strong features and robust reporting that make our work easier. We can configure a multitude of features to fit the specific needs of our association, rather than feeling boxed into a one-size-fits-all model. All features and updates are included in the price with no upselling or "nickel and dime"-ing. It’s very clear that Novi listens: our feedback actually shows up in product updates, which come regularly and make a real difference in how we use the system and can serve our members.

We've easily integrated with multiple other vendors for a robust connection of data and varying levels of member access to a variety of resources.

Their pricing is transparent and worth every penny (and then some). It was a noticeable increase in cost from our previous AMS, but Novi is an absolute game changer. It changed the course of my own career; I used to spend a good amount of time manually entering accounting transactions into QBO, but since implementing Novi I've had the opportunity to focus on strategic initiatives vs. administrative support.

Novi is critical to our Association's success. Most staff are in it every day, and it successfully serves as our 'source of truth' for all operations. I cannot imagine using another AMS again, and I don't anticipate we'll ever need to! Review collected by and hosted on G2.com.

There is nothing I truly dislike about Novi. I would say a challenge of ours that has to do with our own capacity, is staying abreast of the features from releases. I've never opened Novi and felt 'lost,' but there have been times when we've realized that a feature that has already been released could improve our own workflow. Novi publishes easy-to-read release notes, hosts webinars on big releases, has a plethora of helpful support articles, and is incredibly easy to get ahold of for questions. Again, this is on us for our ability to implement process changes, not on Novi. Review collected by and hosted on G2.com.

Their customer support is truly second to none—the team is incredibly responsive and generous with their time. Novi excels at membership and process management, making day-to-day operations far more efficient. The website management tools are intuitive and powerful, and the built-in features for community engagement have helped us better connect with our members.

With a robust resource library and live trainings that make onboarding seamless, this platform is head and shoulders above what competitors offer. Review collected by and hosted on G2.com.

We couldn’t be happier using Novi as our association management software. We made the switch a year ago, and my only complaint is that we didn’t sign up sooner. The value for money is outstanding, and the platform provides a high level of security and reliability. Review collected by and hosted on G2.com.

Novi AMS is Association Management Software designed and supported by individuals that have worked in the Association Management field. They understand our pain points Review collected by and hosted on G2.com.

Nothing comes to mind. We have had a fantastic experience Review collected by and hosted on G2.com.

What I like most about Novi is that it just makes my life easier. Everything’s in one place — membership info, events, billing, all of it — and it actually makes sense the way it’s set up. I don’t feel like I’m fighting the system to get things done. Plus, their team is always super responsive and helpful when I have questions. It’s clear they actually care about the people using it. Review collected by and hosted on G2.com.

Honestly, it was a little overwhelming at first just because there’s so much packed into the system. It took me a bit to get used to where everything was and how it all connects. But once I figured it out, it started making things way easier. Just one of those tools that takes a minute to click. Review collected by and hosted on G2.com.

We absolutely love using Novi! The management side is incredibly easy to use, and the seamless integration with our website has made a huge difference. Our members appreciate being able to log in, view and pay invoices, and register for events without any hassle.

The professional look and functionality of our website has been a game changer, and internally, the ability to run detailed reports, set up groups and committees, and sync with Constant Contact has streamlined so much of our work.

One of the biggest time-savers for us has been the QuickBooks integration. Before Novi, we had to enter payments into our CRM and then again into QuickBooks—now it’s all done automatically, and it’s made our workflow much more efficient.

The help that we receive from the webinars, office hours, intercom and help articles is invaluable!

Novi has truly elevated the way we manage our association! Review collected by and hosted on G2.com.

There’s not much to complain about with Novi, but the biggest challenge we face is understanding the specific terminology used—like needing to search for “shipping address” instead of “physical address”—which can make finding help articles or setting up features like events and reports a bit tricky. That said, we really appreciate that the developers are always listening and improving based on user feedback. Review collected by and hosted on G2.com.

Novi is very user friendly and easy to learn. You don't have to be a website designer or even a marketing guru to use it. I love that it integrates with other platforms, especially QuickBooks and Mailchimp. The support is also amazing. They are very responsive and always so helpful. You never feel like you are bothering you. They truly care about helping you success and making your job easier. The company seems to only hire nice genuine people who want to constantly improve their product, and they do! Review collected by and hosted on G2.com.

Novi isn't perfect; it can't do everything... yet. They are always introducing new features, and if they can't provide that feature, they provide an alternative solution. It's hard to find anything I don't like. Review collected by and hosted on G2.com.

It’s incredibly user-friendly, easy to navigate, and customizing features is simple. The implementation process was seamless, and their support team is outstanding — always quick and helpful.

We use Novi daily — it’s truly the central hub for everything we do. From member management to communication, it keeps everything organized and running smoothly. Plus, our users love it and constantly rave about how easy it is to use.

Highly recommend for any association looking for a reliable, all-in-one solution! Review collected by and hosted on G2.com.

While we really enjoy using Novi, there are a few small challenges we've run into. Some features can be a bit hard to find, especially when we don’t use them often — even though we know they exist (thanks to the awesome free training classes!).

Occasionally, the naming or labeling of certain things isn’t as intuitive as we'd like, which makes it tricky to remember exactly where to go to complete a task or what that particularly means.

That said, we appreciate that the support and training are always there when we need a refresher. Just a bit more intuitive labeling or a quick-access guide would make a great product even better! Review collected by and hosted on G2.com.

Novi AMS is one of the easiest software programs I have ever used. We hired a new employee this year, and he was able to pick up the program quickly during his onboarding. Review collected by and hosted on G2.com.

I would always like a quicker response from customer service, yet they are as timely as possible. They always respond with a friendly attitude and get back to me as soon as possible. Review collected by and hosted on G2.com.

I love how it makes it easy for members to create their accounts, manage their own billing, and company information without having to call. We've increased our association revenue and are still learning ways to make money on our website. Review collected by and hosted on G2.com.

I don't like the hard-set templates. I wish we could customize them more and edit them to our liking, even after initial set up. Also, wish we could have video playing on our page without the need to create another app to stream it. Review collected by and hosted on G2.com.

I like the idea of it all working together with our accounting system and other programs and everything being available on our website. Review collected by and hosted on G2.com.

I think there are too many limitations and things that we cannot get to work for our needs. I am new to my company, I started in May 2025. They Got Novi in January of 2025. I have also been tasked with being the Novi expert of the team, but I find it hard to learn it in depth while also having time to get my job done as well. Review collected by and hosted on G2.com.