Okendo Reviews & Product Details

I like the look of the review widget and the customization to make it more on brand. Overall, really great support from their team when you have a question or issue. They're always quick to respond and help. The ability to offer different rewards for text/photo/video reviews is great. I like the quiz but would love more options there (design and functionality). Overall a great platform, easy to use. Migration was super easy and team was very helpful in making sure all of our reviews transferred over correctly. Review collected by and hosted on G2.com.

There's a large gap from the 200/mo order plan to the 1500/mo plan. Seems odd and you have to then buy credits if you're somewhere in the middle. Which is fine, but if you aren't paying close attention to it, you may not even know you are out of credits. A plan in between this would be great. Or even some additional credits packs would be great, there's only two options. Would love more analytics. Review collected by and hosted on G2.com.

We’ve had a great experience partnering with Okendo across reviews, loyalty, and refer-a-friend programs. Okendo serves as our core review collection tool and seamlessly integrates with Shopify and Klaviyo, which has made our email marketing more effective and easier to scale.

Our Customer Success Manager, Roy, is fantastic! He's highly responsive, proactive, and genuinely invested in our success. We’ve also had consistently positive experiences with Okendo’s support team. They’re not only quick to help, but they are open to new ideas and are collaborative about improving the platform. Okendo feels like a true partner, not just a vendor. Review collected by and hosted on G2.com.

Some of the features are not intuitive, but once you figure them out - they work great! Review collected by and hosted on G2.com.

This is the perfect all-in-one platform for managing loyalty programs and collecting reviews. Their platform is constantly introducing new features, which really benefits my business. It helps us build a loyal customer base by encouraging reviews, and in return, we reward our customers with points they can use. Review collected by and hosted on G2.com.

I cant think of anything specific I haven't come across something I dont like yet. Review collected by and hosted on G2.com.

I love how Okendo seamlessly integrates with our Shopify and Klaviyo flows. This integration allows us to automate review request emails through Klaviyo, enabling us to target customers at the perfect moment post-purchase, which is incredibly efficient. On the Shopify side, the review display is both seamless and customisable, allowing us to maintain our brand aesthetic across product pages, which I find truly beneficial. Moreover, the initial setup of Okendo was straightforward and well-supported, making it easy to implement and get everything running quickly. Overall, these features truly enhance our operation and make managing customer reviews a breeze. Review collected by and hosted on G2.com.

I find the lack of deeper analytics and insights directly within Okendo to be a limitation. The information provided could be more actionable to help us make better data-driven decisions. Additionally, I think there could be more design flexibility with widget customisation. A more intuitive drag-and-drop editor or built-in style presets would make it easier to customise the display while maintaining our brand aesthetics. Review collected by and hosted on G2.com.

What stood out most was the level of support and responsiveness throughout the process. The ease of integration and use. Roy understood the importance of preserving our customer history and helped ensure we started this next phase of the brand with a strong foundation already in place. Review collected by and hosted on G2.com.

We are still early in our implementation, so we are continuing to learn the platform and roll out additional features as we grow, including evaluating the loyalty program. Review collected by and hosted on G2.com.

Josh was absolutely amazing to work with. He spent a significant amount of time helping us design and implement a brand-new waterfall-style review layout, and was incredibly patient throughout the entire process.

He took the time to understand our requirements, iterated with us multiple times, and helped troubleshoot every detail until everything worked perfectly. His responsiveness, professionalism, and willingness to go the extra mile made a huge difference for our team.

Really grateful for all the effort and support — thank you so much, Josh! Review collected by and hosted on G2.com.

i dont have things that i dont like on oknedo so far Review collected by and hosted on G2.com.

I love the features of Okendo's rewards program, and our customers find it clear and easy to use, which gives them a reason to come back. I really appreciate how Okendo integrates well with our other platforms, and importantly, it integrates well with Shopify. After a customer in the program makes a purchase, they receive a text letting them know how many points they have, which is a great feature. Customers are able to check out customer ratings and reviews on product pages, and we love repurposing reviews for our emails and other content creation. The people at Okendo are great to work with, offering wonderful support and consistent communication. Shout out to Roy for amazing support. Though I wasn't much involved with the initial setup, I know that the team at Okendo was there step by step to offer guidance and support. Review collected by and hosted on G2.com.

Our store employees mention that it slows down their process at customer checkout. Review collected by and hosted on G2.com.

Okendo makes customer content actually usable. The review tools are clean, customizable, and easy to integrate into our site in a way that feels on-brand instead of templated. The platform feels built for brands that care about storytelling, not just collecting reviews. Review collected by and hosted on G2.com.

There’s a bit of a learning curve when rolling out newer tools (like referrals) but Henry did a great job at talking it through for us. Review collected by and hosted on G2.com.

What I like most about Okendo is that it actually delivers on what a reviews platform should do. We moved from another tool that was missing several features, and Okendo had everything we needed from day one. You can tell they are always updating and improving the product, which makes it feel like a solid solution for the long term. Review collected by and hosted on G2.com.

The only thing so far is that the platform can feel a bit overwhelming at first because it has so many features. But it has never slowed us down. The onboarding team has been amazing and made implementation very easy. Review collected by and hosted on G2.com.

I use Okendo for adding social proof to the site, which helps the stores I'm managing to gain more trust from the customers. The app support is very helpful and always available to help with all concerns I've had, even extending help on updating some CSS codes. Their support team assists in exporting/importing reviews and responds quickly when I encounter trouble, making my work very easy. I appreciate the flexibility Okendo offers, being way cheaper than Yotpo. Review collected by and hosted on G2.com.

I believe it could be improved in terms of having more flexibility in where we can put the reviews. I just found out that the app cannot showcase the reviews until checkout where other apps can do that. I'm hoping this feature will be added soon. Review collected by and hosted on G2.com.