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OTRS Pricing Overview

OTRS has not provided pricing information for this product or service. This is common practice for software sellers and service providers. The pricing insights provided here are based on user reviews and are intended to give you an indication of value. Alternatively, contact OTRS to obtain current pricing.

OTRS Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

0/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
    Zendesk for Customer Service
    Support Only (Team)
    $19.001 user per month billed annually
    Integrated customer support
    • Email & social media
    • Web widget & mobile SDK
    • Pre-defined business rules
    • Essentials card
    • Interaction history
    Freshdesk
    Freshdesk Email and Ticketing (Growth)
    $19.001 User per month billed annually Per Month
    Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
    • Automations
    • Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
    • Analytics: OOB analytics and standard reports
    • Self-service: Knowledge base
    • Security, routing, SLA: Role-based access control, SSO, Ticket dispatch

    Various alternatives pricing & plans

    Pricing information for the above various OTRS alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.
    OTRS Comparisons
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    OTRS