
It is my ultimate priority as a Customer Success Manager to ensure that clients understand and extract maximum value from our platform. Page Flows have become the go-to resource in educating customers and setting expectations. In instances where clients ask, How should this feature workIn instances where clients ask, How should this feature work? In instances where clients ask, How should this feature work? or What does best-in-class look like?, I can instantly pull up relevant, real-world examples from recognizable brands. Recordings with annotations of screens are most useful during onboarding calls. Instead of taking clients through abstractions or static wireframes, I'm able to show them just how intuitive the flows really function in practice. Review collected by and hosted on G2.com.
The tool is great for what it was designed to do. For my specific case as it relates to customer success, it would also be great to have the ability to save and create custom playlists that can then be segmented by popular customer questions or phases of implementation. Having the ability to call up a saved list of flows related to user onboarding or admin settings, for example, would further accelerate my call. More enterprise B2B scenarios would also make it more relevant to our clients. Review collected by and hosted on G2.com.
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