Syncro Reviews & Product Details

I really appreciate the ability to run PowerShell scripts on the assets with Syncro. This feature allows us to install our software and manage it effectively, keeping everything up to date. It also enables us to restart services on demand and collect valuable information and metrics about our software's performance on the machines. Syncro's PowerShell capability has opened up a lot of management automation avenues for us. Additionally, we chose Syncro over other products because of its simplicity, features, and cost. Review collected by and hosted on G2.com.

The only real challenge we have is backing up data off-site. We recently wanted to ensure that we had backups of all the scripts and all the files associated with those scripts. And all the configuration of those scripts. We ended up creating a web scraper to do that. But if we had an API call, that would have been much more efficient. Getting to learn the policies and policy management was a little bit difficult. Review collected by and hosted on G2.com.

Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful. Review collected by and hosted on G2.com.

There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for. Review collected by and hosted on G2.com.

Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand. Review collected by and hosted on G2.com.

Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts. Review collected by and hosted on G2.com.

Syncro is a robust all-in-one platform designed for MSPs seeking RMM, PSA, scripting, and essential automation features in a single solution, without the added complexity or expense of larger enterprise tools. One of its standout features is the integrated PowerShell scripting engine, which enables us to automate processes such as onboarding, offboarding, compliance reporting, monitoring, and remediation. This flexibility aligns well with the practical workflows of MSPs. Review collected by and hosted on G2.com.

Some of the more advanced features depend on creative scripting instead of built-in UI controls, which may present a learning curve for teams with less technical experience. While the reporting capabilities are functional, they could be more refined and offer greater customization options by default. Additionally, certain aspects like alert tuning and permissions would be improved with more detailed, granular controls. Review collected by and hosted on G2.com.

What I like is the consolidation. Having ticketing, RMM, invoicing, and basic automation in a single platform simplifies daily operations and reduces tool sprawl. The built-in scripting engine is flexible enough for common automation tasks, and the pricing model (per technician rather than per endpoint) can be cost-effective as you scale device counts. Review collected by and hosted on G2.com.

The interface is less intuitive or modern than competing products. Some advanced reporting often requires exporting to external tools, such as Excel or BI tools. Alerts can only monitor top level events in the event viewer. Review collected by and hosted on G2.com.

Syncro’s true strength is being a genuinely unified platform. The integrated invoicing and online payment system eliminates billing silos, while the client portal enables seamless remote access without juggling third-party tools. The per-technician pricing model with unlimited endpoints makes scaling cost-effective, and the scripting engine allows for powerful automation without vendor lock-in. What impressed us most is Syncro’s deep Microsoft 365 integration; their security and management capabilities have become central to our operations, enabling automated billing and endpoint management that would require multiple disparate tools elsewhere. The platform’s reliability is excellent, and onboarding engineers is remarkably fast because everything lives in one cohesive interface rather than bouncing between RMM, PSA, ticketing, and accounting systems. Review collected by and hosted on G2.com.

The user interface could use a modernization refresh; it feels a bit dated compared to newer SaaS platforms. The policy structure for managing endpoints, while functional, can be frustrating to navigate and configure at times. Reporting capabilities are adequate but would benefit from more granularity and flexibility; however, we’re encouraged by the upcoming Power BI integration, which should significantly improve this area. Support has been good, so that’s not a concern for us. Review collected by and hosted on G2.com.

What I love most about Syncro is the simplicity of having everything you need to run your MSP in one application. From RMM and dynamic billing to hardware and services, you can do it all.

I've been using Syncro for more than seven years, and it has helped us scale further than any other tool on the market. It's easy to use and doesn't take an engineer's degree to get it up and running. It's also great from a pricing perspective. You get unlimited endpoints and only pay for licenses for each Syncro user + a few bucks for anti-virus, if that.

To give you perspective, I demo'd Autotask, SuperOps, Atera, and NinjaOne, and they don't come close to what Syncro offers - especially if you're a hybrid MSP with some break/fix clients. Review collected by and hosted on G2.com.

There's nothing that I dislike about Syncro. They're always working on QOL improvements, and they listen to their partners. Review collected by and hosted on G2.com.

Its simple to use with the layout making it easy to use and locate the different areas that you need to use with a high number of implementation options that can be used to manage devices that are connected to the application making it quicker and easier to work on tickets and tasks. The addition of the calendar which is linked into the system helps for people who use the app frequently and work on multiple tickets allows them to view what they have scheduled along with the rest of the team making it easier to integrate a plan for the day across the whole team. Review collected by and hosted on G2.com.

When working on multiple tickets it can be difficult to see that other team members are working on the ticket as it does not advise that it is being worked on which leads to some confusion and errors on the ticket due to multiple people working on it at once. Review collected by and hosted on G2.com.

I really appreciate all the automation features included in the system—like scripting, patch management, and proactive monitoring that catch issues early. I also find the ability to schedule reminders and set up recurring invoices very useful, especially since everything (ticketing, remote access, and billing) is in one easy-to-use platform. The fair per-tech pricing means no surprises as my client base grows, and the community support is fantastic! Review collected by and hosted on G2.com.

I haven't encountered many problems while using Syncro; overall, it functions smoothly and everything integrates well. However, I do find it somewhat confusing to set up when clients have multiple locations, as the process isn't very clear. Review collected by and hosted on G2.com.

I really like Syncro's ease of use and organization. My favorite parts are the policy folders and recurring tickets, which are a real 'set it and forget it' solution. The policy folders are like a godsend because we can attach billing and scripts to different folders, and once we move an asset into a folder, it automatically handles everything for us. Recurring tickets help us remember to do things that happen every month, quarter, or year, ensuring we don't get too busy and forget. Review collected by and hosted on G2.com.

I do really wish the chat function had more auditing. It doesn't tell you who is chatting with the client side or have time stamps when a person chimes in. Also, the ability for more than a 1 on 1 conversation would be greatly appreciated. Review collected by and hosted on G2.com.