UserGuiding remains extremely straightforward to install, allowing for quick setup of product tours, knowledge bases, surveys, and product updates. Thus enabling better user onboarding and research, while sending this data to multiple locations, such as Segment, Hubspot, Google Analytics, etc.
Recently, they also launched a AI chat agent, which I haven't tried yet, and finally improved the analytics features, which were lagging behind the rest of the product and now are okay.
The customer support is one of the differentials, with fast and helpful Portuguese-speaking agents. Review collected by and hosted on G2.com.
While the platform received a significant UX/UI refresh, core functionalities have seen little improvement. Guides still lack more advanced features, such as ramifications or URL targeting step by step.
The strong focus on the AI assistant hasn't resonated with our needs, while there is a noticeable lack of new integrations, and the browser extension encounters bugs, hindering the creation process.
The most significant issue, however, has been the price and plan structure. The tool is becoming expensive without corresponding product advancement, and limits even on the number of surveys or guides. This made other tools in a similar price range far more attractive, and UserGuiding significantly less competitive than it used to be. Review collected by and hosted on G2.com.
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