Revenue Management Quotes

“When considering the acquisition of new sources of revenue, the business must account for the costs that must be incurred prior to the acquisition, and the costs associated with the maintenance of that source of revenue.”
― Hendrith Vanlon Smith Jr

“Your USP is never what you think it is. It is what your customer think it is.”
― Simone Puorto

“A new dot.com bubble for AI? I doubt it. Companies do not invest in AI because it's hot, but because it is efficient”
― Simone Puorto

“Let computers do what computers do best and let humans do what humans do best”
― Simone Puorto

“AI is already mainstream. It's just not very visible”
― Simone Puorto

“Between getting a fax room confirmation and being asked for passport by an animatronic velociraptor, there must be a healthy sweet spot in the use of technology in our industry”
― Simone Puorto

“What we are likely to see is AI working together with humans, not AI replacing humans”
― Simone Puorto

“We are the last generation with scraped knees. Next one will make no difference between on and off-line reality”
― Simone Puorto

“If we want a real frictionless hotel experience, we need to have frictionless hotel infrastructures”
― Simone Puorto

“Technology evolution is far from linear. It is very, very bumpy”
― Simone Puorto

“Hyper-personalization" is the new "Direct Booking”
― Simone Puorto

“When it comes to hotels, photography should be able to sell a specific product: your rooms”
― Simone Puorto

“If everything is important, then nothing is important”
― Simone Puorto

“Learn.
Work.
Create.”
― Simone Puorto

“Technology made the life of professional photographers easier, but it also opened the doors for a generation of amateurs that do not know the industry. And, when it comes to commercial photography, this is the perfect recipe for disaster.”
― Simone Puorto

“When uploading a photo of your hotel online, you are the eyes (and the wallet) of your future guests, so don’t take it lightly”
― Simone Puorto

“In any modern hotel, having a centralized system is critical in order to increase efficiency, avoid time waste and reduce human error, therefore PMS must eventually connect to nearly all the software the hotel is using.”
― Simone Puorto

“The extreme competitiveness in travel is slowly bringing search engines, OTAs and metasearch engines to converge towards an increasingly homogeneous model. The reason is simple, almost Darwinian: the model that will prove to be the most efficient in terms of scalability and efficiency for the end user is going to prevail.”
― Simone Puorto