Summary
AI Builder models have a lot of capability right out of the box. In this chapter, you learned how to leverage artificial intelligence and machine learning to process emails received in a customer service mailbox. With the sentiment analysis model, you were able to detect whether an email had an overall positive or negative tone and then trigger an additional action to post a notification in a team channel conversation for later review by the customer service team.
In the next chapter, we’ll explore using Microsoft Copilot to interact with flows.
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