What's great
I’ve been a paying Replit user, running a real SaaS with active customers and recurring revenue. At first, Replit seemed like a powerful platform for quickly deploying production apps. That changed when a billing system error from Replit took my entire business offline without warning, causing real financial losses and customer churn.
What happened:
Replit’s own interface displayed clear suspension deadlines, stating:
“If payment is not made by [date], your usage-based services will be suspended.”
I followed those dates in good faith.
Despite this, my services were suspended prematurely, before the deadline they themselves displayed.
My SaaS went offline. Customers requested refunds. I lost revenue and trust.
I ended up refunding over R$700 (Brazilian reais) and had to rebuild my entire product from scratch.
Replit’s response?
They admitted the messaging was misleading.
They refused compensation, stating “usage fees are non-refundable.”
Their final “solution” was to offer $40 in credit, which does not cover even 10% of the damage caused by their own system.
Be extremely cautious about relying on Replit for commercial use.
Their billing system can suspend your app at any moment due to internal failures, and you will carry 100% of the consequences, even if the failure originates from Replit itself.
What needs improvement
What Replit needs to fix immediately:
Accurate billing notifications
Guaranteed grace periods for commercial users
Real accountability when their systems cause damage
Clear separation between personal and commercial use in their pricing and legal terms
I’m sharing this not out of anger, but out of responsibility to others who may be building their livelihoods on this platform. If you value stability, transparency, and trust — Replit is currently not a safe place to run a production business.
I genuinely hope they address these issues, because the platform has a lot of potential — but right now, the risk is simply too high.