We take returns personally.

Boost customer loyalty while streamlining your reverse logistics. Our 8,000 Return Bar® locations make returns effortless for everyone.

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Fraud & Loss Defense

• Operational Efficiency

• Shopper Satisfaction

• Fraud & Loss Defense • Operational Efficiency • Shopper Satisfaction •

DELIGHTFUL

Win shopper loyalty with hassle-free returns

87% choose Return Bar® for box-free, label-free returns at 8,000 locations—proving convenience and choice drive adoption, loyalty, and 20% higher lifetime value.

Largest consolidated box-free drop–off network
93 Net Promoter Score with 87% shopper adoption
Instant refunds triggered by in-person verification

Source: Happy Returns internal data, 2024; Cariuma case study, 2021

RETURN BAR® NETWORK →

RELIABLE

Prevent return fraud with item scanning and AI-powered tools

83% of retailers say return fraud is a significant issue. Our AI-powered risk scoring and Return Vision fraud audits work with item verification to stop fraud before refunds are issued.

Only solution that scans item tags to verify returns
Flags risky returns and delays refunds until verified
Audits flagged returns with AI-powered Return Vision

Return Bar® Network →

EFFICIENT

Streamline returns, accelerate restocking speed

Returns arrive in as little as 5 days—pre-verified, labeled, and consolidated—driving 34% faster restocking and 80% fewer CX contacts.

Returns to your warehouse in as little as 5 days
80% fewer returns-related service contacts**
34% faster restocking with consolidated returns

Source: Happy Returns internal data, 2024; Pact case study, 2022

Reverse Logistics →

See it in action

The combination of technology and reverse logistics delivers a reliable, comprehensive solution for returns and exchanges.

Returns matter

86% of shoppers are more likely to shop with retailer offering free returns, immediate refunds at third-party locations

Return fraud is an ongoing concern for the industry. The report found that 9% of all returns are fraudulent

Almost half of shoppers (45%) say it’s acceptable to “bend the rules” when returning items, particularly if they’re unsatisfied with a purchase

Source: NRF & Happy Returns 2025 Retail Returns Landscape

Get the report →

In the media

How retailers are using AI to stop return fraud

UPS company deploys AI to spot fakes amid surge in holiday returns

Using AI to fight fraudulent returns: Here's what to know

How Happy Returns fights a $247 billion retail fraud crisis with automation

Everybody loves an exceptional return experience

boldly

President | SHEIN

George Chiao

President | SHEIN

We are always looking for new ways to optimize the shopping experience for SHEIN customers – from speedier delivery to easy returns. Happy Returns has pioneered a seamless, simple returns model and we are excited to launch this offering across hundreds of Forever 21 stores across the country.

President | SHEIN

Vice President of Conversion Rate and Site Optimization | Nogin

Anh Vu-Lieberman

Vice President of Conversion Rate and Site Optimization | Nogin

We’ve saved nearly $1 million for our clients in the first year, thanks to revenue retention via exchanges and $500,000 in reduced customer service costs.

Vice President of Conversion Rate and Site Optimization | Nogin