Contestant Number: _______________

PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020

PAGE 1 OF 9 Time: ________

Rank: ________

PC SERVICING AND
TROUBLESHOOTING
(305)

REGIONAL 2020
TOTAL POINTS ___________ (500 points)

Failure to adhere to any of the following rules will result in disqualification:

1. Contestant must hand in this test booklet and all printouts. Failure to do so
will result in disqualification.
2. No equipment, supplies, or materials other than those specified for this event
are allowed in the testing area. No previous BPA tests and/or sample tests or
facsimile (handwritten, photocopied, or keyed) are allowed in the testing area.
3. Electronic devices will be monitored according to ACT standards.

No more than sixty (60) minutes testing time

Property of Business Professionals of America.

May be reproduced only for use in the Business Professionals of America
Workplace Skills Assessment Program competition.
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
PAGE 2 OF 9

MULTIPLE CHOICE
Identify the letter of the choice that best completes the statement or answers the
question. Mark A if the statement is True. Mark B if the statement is False.

Use the diagram above to answer questions 1 -8.

1. The port marked number 1 is a/an ________________ port.
a. HDMI
b. eSATA
c. USB
d. DisplayPort

2. The port marked number 2 is a/an ________________ port.

a. VGA
b. serial
c. DB9
d. DVI

3. The port marked number 3 is a/an ________________ port.

a. HDMI
b. eSATA
c. IEEE 1394
d. USB

4. The port marked number 4 is a/an ________________ port.

a. modem
b. PS/2
c. S/PDIF
d. RJ-45
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
PAGE 3 OF 9

5. What would you most likely plug into port 5?

a. printer
b. headphones
c. mouse
d. game console

6. The port marked number 6 is a/an ________________ port.

a. VGA
b. DVI
c. printer
d. DB9

7. The port marked number 7 is a/an ________________ port.

a. FireWire
b. eSATA
c. DisplayPort
d. HDMI

8. The port marked number 8 is a/an ________________ port.

a. eSATA
b. HDMI
c. USB
d. SATA

9. What is the unit that measures cycles per second or frequency of electrical components?
a. Amps
b. Bps
c. Hertz
d. Watts

10. The system hangs at odd times or motherboard functions have stopped working. What
should you try first?
a. replace the motherboard
b. flash the BIOS / UEFI
c. use Windows recovery drive or system repair disk utilities
d. replace the CMOS battery

11. The _______________________ process initializes, partitions and formats the drive.
a. CHKDSK
b. DEFRAG
c. Low-level formatting
d. Windows installation
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
PAGE 4 OF 9

12. A/an ___________ socket has blunt pins that contact the lands of the processor chip.
a. BGA
b. LGA
c. PGA
d. SPGA

13. Which of the following protects you from electric shock when working with computer
equipment?
a. wear an anti-static bracelet attached to the power supply unit or CRT monitor
b. power off equipment and unplug it before working on it
c. ground yourself before opening a power supply unit
d. all of the above

14. The label on a memory module reads “PC2-4200/512MB.” Which of the following is true
about this memory?
a. it’s DDR2
b. it’s DDR4
c. it’s double-sided
d. none of the above

15. A device that can be added or removed while the computer is running is _____________.
a. only compatible with Windows 10
b. dynamic host configuration protocol
c. plug and play
d. hot swappable

16. The ____________ processes almost all data and instructions in a computer.
a. chipset
b. RAM
c. CPU
d. internal hard drive

17. If all other characteristics are equivalent, which is the slowest memory?
a. CL4
b. CL6
c. CL8
d. CL10

18. What type of printer uses a high-voltage power supply and requires charging a drum?
a. impact
b. inkjet
c. laser
d. thermal
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
PAGE 5 OF 9

19. What is the minimum amount of memory required for a 64-bit installation of Windows 8?
a. 1GB
b. 2GB
c. 4GB
d. 16GB

20. When identifying a computer problem, what is the first thing you should do?
a. back up data on the computer
b. ask the user questions about the problem
c. make sure there are no loose cords
d. examine the system and establish a theory

21. Device manager can be used to:

a. enable or disable a device
b. update drivers or rollback an update
c. uninstall a device
d. all of the above

22. What device allows you to use a single monitor, mouse, and keyboard with multiple
computers without having to move cables around each time?
a. KVM switch
b. USB hub
c. switch
d. VPN

23. How many bits are in Byte?

a. 2
b. 8
c. 16
d. 32

24. What is the subnet mask for the following IP address: 192.168.40.17/17
a. 255.255.0.0
b. 255.255.1.0
c. 255.255.128.0
d. 255.255.255.1

25. Which of the following is not a method used by Windows to share resources on a
network.
a. cluster
b. domain
c. homegroup
d. workgroup
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
PAGE 6 OF 9

26. Which of the following is true about 32-bit and 64-bit Windows operating systems?
a. 64-bit OS requires more memory than 32-bit OS but is faster
b. 32-bit OS supports less memory than 64-bit OS but performs better
c. Windows 10 is only distributed as a 64-bit OS
d. 32-bit OS can be upgraded to a 64-bit OS

27. Which of the following provides details, such as installed hardware and software, how
much RAM is installed, what version of BIOS is on the computer, the size of the hard
drive, and directory where the OS is installed?
a. task manager
b. system information window
c. device manager
d. action center

28. A ________ topology consists of a network devices connected to a single hub or switch.
a. bus
b. star
c. mesh
d. ring

29. 192.168.49.18 is an example of a ________ address.

a. Class A
b. Class B
c. Class C
d. Class 192

30. Which of the following is an error detection technique that can detect and correct errors
in a single bit?
a. EDO
b. ECC
c. Parity
d. Non-parity

31. Ctrl + X will __________ .

a. close the active application
b. cut the highlighted text and copy it to the clipboard
c. lock the computer
d. close all open applications

32. The decimal value 175 is _______________ in binary.

a. 10101111
b. 10100101
c. 11001011
d. 10110011
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
PAGE 7 OF 9

33. Which registry key stores hardware, software and security information?
a. HKEY_SECURITY_HIVE
b. HKEY_CURRENT_CONFIG
c. HKEY_CLASSES_ROOT
d. HKEY_LOCAL_MACHINE

34. What tool can report computer hardware errors that occur before the OS launches?
a. multimeter
b. UEFI
c. POST card
d. Windows diagnostics

35. Which of the following should you avoid doing if your computer is overheating?
a. make sure fans are plugged in and working
b. remove the cover to improve ventilation
c. move the computer away from walls / obstructions
d. clean dust out of the computer case

36. RAID 0, striping data across 2 disks, increases performance and provides redundancy.
a. true
b. false

37. How many MB is 16GB?

a. 16000MB
b. 160000MB
c. 1600MB
d. 0.16MB

38. Which of the following is not a benefit of a computer network?

a. fast information transfer between different locations
b. multiple computers can share expensive peripherals, such as printers
c. provides greater security to your computer
d. facilitates collaboration among people in different locations

39. The decimal value 2221 is _______________ in hex.

a. 11011101
b. 8AD
c. 4255
d. 4C6

40. The hex value 14C is ________________ in decimal.

a. 143
b. 332
c. 492
d. 3596
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
PAGE 8 OF 9

41. What utility is used to install a printer in Windows?

a. task manager
b. devices and printers
c. printer manager
d. device manager

42. Which of the following is true about MAC addresses?

a. They are assigned by a DHCP server.
b. They have a network id and host id.
c. They identify the network adapter.
d. They are usually written in decimal notation.

43. Which of the following happens during a soft boot or warm boot?
a. UEFI/BIOS runs POST
b. processor is initialized
c. memory is cleared
d. operating system restarts

44. You just installed a new video card, started up the computer, and hear a series of beeps.
What is most likely causing the error?
a. outdated video drivers
b. corrupt operating system
c. onboard video port is still enabled
d. UEFI/BIOS can’t detect the card.

45. To troubleshoot a networking problem in which you’re unable to reach a destination host,
use the ____________ command to display each hop to the destination.
a. TRACERT
b. PING
c. NSLOOKUP
d. NETSTAT

46. A computer can access a website using an IP address but not the fully qualified domain
name. The problem is most likely in the __________ server or configuration.
a. TCP/IP
b. DHCP
c. DNS
d. UPS

47. Where is the data stored that Windows needs for a successful boot?
a. MBR
b. BCD
c. startup log
d. MMC
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
PAGE 9 OF 9

48. What is the maximum range of USB 3.1 with a standard cable?
a. 3 m
b. 10 m
c. 15 m
d. 100 m

49. Which of the following is a disadvantage of using a tape drive to store data?
a. more expensive than other storage systems
b. holds significantly less data than other storage systems
c. data is volatile
d. slow and inconvenient to retrieve data from it

50. A permission that is passed to a folder from its parent folder is ____________ .
a. local
b. inherited
c. downgraded
d. shared
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
ANSWER KEY
PAGE 1 OF 2

PC SERVICING AND
TROUBLESHOOTING
(305)

REGIONAL 2020
TOTAL POINTS ___________(500 points)

Graders: Please double check and verify

all scores and answer keys!

Property of Business Professionals of America.

May be reproduced only for use in the Business Professionals of America
Workplace Skills Assessment Program competition.
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2020
ANSWER KEY
PAGE 1 OF 2

1. c 26. a
2. a 27. b
3. a 28. b
4. d 29. c
5. c 30. b
6. b 31. b
7. c 32. a
8. a 33. d
9. c 34. c
10. b 35. b
11. d 36. b
12. b 37. a
13. b 38. c
14. a 39. b
15. d 40. b
16. c 41. b
17. d 42. c
18. c 43. d
19. b 44. d
20. b 45. a
21. d 46. c
22. a 47. b
23. b 48. a
24. c 49. d
25. a 50. b