Contestant Number: ________________

PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019

PAGE 1 OF 9 Time: _________
 
Rank: _________  

PC SERVICING AND
TROUBLESHOOTING
(305)

REGIONAL – 2019
   
TOTAL POINTS ___________ (500 points)
 

  Failure to adhere to any of the following rules will result in disqualification:

1.   Contestant must hand in this test booklet and all printouts. Failure to do so
will result in disqualification.
2.   No equipment, supplies, or materials other than those specified for this event
are allowed in the testing area. No previous BPA tests and/or sample tests or
facsimile (handwritten, photocopied, or keyed) are allowed in the testing area.
3.   Electronic devices will be monitored according to ACT standards.

No more than sixty (60) minutes testing time

Property of Business Professionals of America.

May be reproduced only for use in the Business Professionals of America
Workplace Skills Assessment Program competition.
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
PAGE 2 OF 9
 

MULTIPLE CHOICE
Identify the letter of the choice that best completes the statement or answers the question. Mark A if
the statement is True. Mark B if the statement is False.
 

 
 

1.   Component marked number 1 is the computer’s

a.   Hard drive
b.   RAM
c.   Power supply
d.   Mother board

2.   Component marked number 2 is the computer’s

a.   Hard drive
b.   RAM
c.   Power supply
d.   CD ROM
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
PAGE 3 OF 9
 

3.   Component marked number 3 is the computer’s

a.   CPU
b.   RAM
c.   Power supply
d.   Mother board

4.   Component marked number 4 is the computer’s

a.   Hard drive
b.   RAM
c.   Power supply
d.   Mother board

5.   Component marked number 5 is the computer’s

a.   Hard drive
b.   RAM
c.   Power supply
d.   Fan

6.   Component marked number 6 is the computer’s

a.   Hard drive
b.   Video card
c.   Power supply
d.   Mother board

7.   Component marked number 7 is the computer’s

a.   Hard drive
b.   RAM
c.   Power supply
d.   Mother board

8.   Component marked number 8 is the computer’s

a.   Hard drive
b.   RAM
c.   Power supply
d.   Mother board

9.   To check the DNS suffix search list on a computer, type __________ at the command
line.
a.   Ipconfig
b.   Ipconfig /all
c.   Ipconfig /release
d.   Ipconfig/reveal
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
PAGE 4 OF 9
 
10.  The space requirement for the installation of the 64bit Windows 10 operating system is
a.   4GB
b.   8GB
c.   16GB
d.   20GB

11.  The Windows 10 operating system is available in

a.   16bit and 32bit
b.   32bit and 64bit
c.   64bit and 128bit
d.   All of the above

12.  What is WiFi sense?

a.   Security feature built into Windows 8 that restricts sharing of WiFi passwords
across applications
b.   Security feature built into Windows 8 that restricts sharing of WiFi passwords
across devices
c.   Security feature built into Windows 10 that allows sharing of WiFi passwords
across Windows 10 devices
d.   Security feature built into Windows 10 that restricts sharing of WiFi passwords
across applications

13.  What is “safe mode”?

a.   Running applications using virtual isolation so that application libraries do not
conflict
b.   Forcing all users to log in using certified credentials so that they can’t see each
other’s data
c.   Booting up a PC with no startup applications and only essential drivers
d.   Ensuring that the computer is secured in a locked room to provide optimal
security for confidential data.

14.  Which of the below is not a registry hive?

a.   HKEY_CURRENT_USER
b.   HKEY_CURRENT_CONFIG
c.   HKEY_CURRENT_ROOT
d.   HKEY_USERS

15.  127.0.0.1 is known as

a.   Invalid
b.   Loopback
c.   Gateway
d.   Subnet mask
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
PAGE 5 OF 9
 
16.  How many GB is 1967 MB?
a.   1.967 GB
b.   19.67 GB
c.   196.7 GB
d.   1967 GB

17.  How many usable addresses are there on a Class C network?

a.   16 million
b.   65 thousand
c.   254
d.   10

18.  In this address range (10.220.232.0/24), 24 represents

a.   The subnet mask
b.   The switch port of the gateway
c.   The default gateway
d.   The network speed rating

19.  If a computer needs to exchange data with a host on a different subnet, it must
communicate through its:
a.   Subnet mask
b.   Out of band server
c.   Cat 5 cable
d.   Default gateway

20.   The list of computer hardware that is compatible with a particular operating system is
known as
a.   HCL
b.   ACL
c.   LoH
d.   WHL

21.  PING is a Windows command that

a.   Returns the amount of time taken to receive a reply from the given host
b.   Returns your IP address
c.   Returns your DHCP configuration
d.   Shuts down a remote server

22.  A computer hard drive has crashed, which is not one of the ways to get the data off the
disk?
a.   Turn the old drive into a secondary on another working machine and copy the
data off
b.   Send the hard drive to a vendor specializing in data recovery services
c.   Place the hard drive in the freezer for 12 hours to loosen stuck parts
d.   Tap the hard drive using a screwdriver or small hammer to loosen stuck parts
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
PAGE 6 OF 9
 
23.  A computer in an office will most likely obtain its IP configuration information from a
a.   DNS Server
b.   DHCP Server
c.   WINS Server
d.   IP Configuration Controller

24.  How many KB is 95128 MB?

a.   95.128 KB
b.   951.28 KB
c.   95128000 KB
d.   9512800 KB

25.  How many GB is 95128 MB?

a.   95.128 GB
b.   951.28 GB
c.   95128000 GB
d.   9512800 GB

26.  How many TB is 95128 MB?

a.   95.128 TB
b.   951.28 TB
c.   .95128 TB
d.   .095128 TB

27.  Attempting to get access to sensitive information such as usernames, passwords, and
credit card details, banking details, etc. by disguising as a trustworthy email sending is
known as
a.   Hacking
b.   Formatting
c.   Virus
d.   Phishing

28.  Which of the following is not a benefit of a solid-state drive?

a.   Faster data retrieval rate
b.   Lower cost
c.   Smaller physical size
d.   Less heat generated

29.  If a computer is hard wired to a network but is powered down, it can still communicate
on that network without special equipment.
a.   True
b.   False
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
PAGE 7 OF 9
 
30.  A DNS server is used to
a.   Translate your computer’s name into a protocol
b.   Translate an IP address into a URL
c.   Monitor security on the Internet
d.   Translate a computer, printer, or other network resource name to an IP address

31.  When a computer is powered on, the first thing that happens is?
a.   The hard drive is scanned for an operating system.
b.   The computer obtains an IP address, so it can communicate with the network.
c.   The power on self-test (POST) is run to detect hardware failure.
d.   The hard drive is checked for boot viruses.

32.  The BIOS (basic input-output system) controls the

a.   monitor
b.   boot process
c.   keyboard
d.   mouse

33.  ROM is volatile memory, which gets erased whenever a computer is powered down.
a.   True
b.   False

34.  RAM is volatile memory, which gets erased whenever a computer is powered down.
a.   True
b.   False

35.  Chkdsk is used to

a.   Clean up temp files and empty recycle bin
b.   Defragment system hard drive
c.   Check and repair issues in the disk
d.   Make changes to partitions of storage

36.  10.0.0.0 with a 255.0.0.0 subnet is a

a.   Class A Network
b.   Class B Network
c.   Class C Network
d.   Class 10 Network

37.  Windows 8 gives the user the option to Refresh PC if they system is not running well.
What does Refresh PC actually do?
a.   Provides the user with a $200 credit toward a new computer
b.   Reinstalls Windows 8 and removes all user settings and files
c.   Reinstalls Windows 8 preserving all user settings and files
d.   Upgrades the computer to Windows 10 and removes all user settings and files
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
PAGE 8 OF 9
 
38.  Windows 8 gives the user the option to Reset PC if they system is not running well.
What does Reset PC actually do?
a.   Provides the user with a $200 credit toward a new computer
b.   Reinstalls Windows 8 and removes all user settings and files
c.   Reinstalls Windows 8 preserving all user settings and files
d.   Upgrades the computer to Windows 10 and removes all user settings and files

39.  The command to get the ip address of your computer is

a.   Echo ip
b.   WhoAmI
c.   Telnet
d.   Ipconfig

40.  A  backup  that  contains  only  those  files  that  have  been  altered  since  the  last  full  backup  
is  known  as
a.   Full backup
b.   Partial backup
c.   Incomplete backup
d.   Incremental backup

41.  A UPS is
a.   Universal Power Source
b.   Upgraded Personal System
c.   Utility-based Protocol Signal
d.   Uninterruptable Power Supply

42.  Configuring a computer to write all data to a set of two hard drives is known as:
a.   Data Reflection
b.   Striping with Parity
c.   RAID 1
d.   RAID 0

43.  Running the cmd.exe executable will open up:

a.   Windows Explorer
b.   Internet Explorer
c.   A DOS Command Prompt
d.   Configuration Manager Dialog properties

44.  A "blue screen" can occur if a problem causes your PC to shut down or restart
unexpectedly. When you experience this type of error, you won't be able to see the Start
menu or the taskbar on the screen when your PC is turned on. To get to basic Windows
functions, you will need to boot to
a.   Repair Disk
b.   Previous Working Windows
c.   Basic Windows
d.   Safe Mode
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
PAGE 9 OF 9
 
45.  My printer is printing random characters on several sheets of paper. What is my issue?
a.   Incorrect paper type is loaded
b.   Incorrect print driver is loaded
c.   Incorrect program is loaded
d.   Printer is just broken

46.  The MMC is

a.   The Microsoft Management Console
b.   Composed of action specific snap-ins
c.   Used to manage computer policies
d.   All of the above

47.  A VPN is a
a.   Virtual Public Network
b.   Very Public Network
c.   Virtual Private Network
d.   Very Personal Network

48.  As long as I keep my antivirus up to date, no viruses will attack my network.
a.   True
b.   False

49.  Convert decimal value 1967 to hex.

a.   40A
b.   37e
c.   7AF
d.   103

50.  My Windows 10 PC is running quite slow. Which of the below will not help?
a.   Add RAM
b.   Remove unused applications
c.   Delete 500Mb of personal content
d.   Reset my PC
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
ANSWER KEY
PAGE 1 OF 2

PC SERVICING AND
TROUBLESHOOTING
(305)

REGIONAL – 2019
TOTAL POINTS ___________ (500 points)

Graders: Please double check and verify all scores and

answer keys!

Property of Business Professionals of America.

May be reproduced only for use in the Business Professionals of America
Workplace Skills Assessment Program competition.
PC SERVICING AND TROUBLESHOOTING - REGIONAL 2019
ANSWER KEY
PAGE 2 OF 2

1.   C 26.   D
2.   D 27.   D
3.   A 28.   B
4.   B 29.   B
5.   D 30.   D
6.   B 31.   C
7.   A 32.   B
8.   D 33.   B
9.   B 34.   A
10.   D 35.   C
11.   B 36.   A
12.   C 37.   C
13.   C 38.   B
14.   C 39.   D
15.   B 40.   D
16.   A 41.   D
17.   C 42.   C
18.   A 43.   C
19.   D 44.   D
20.   A 45.   B
21.   A 46.   D
22.   D 47.   C
23.   B 48.   B
24.   C 49.   C
25.   A 50.   C