Scribd
Upload
117 views

System Administration and Maintenance

This document provides details about the System Administration and Maintenance module, including its aims, learning outcomes, assessment methods, and schedule. The module is worth 20 credits and involves 52 contact hours and 110 private study hours. It covers topics like ITIL, DevOps, cybersecurity, networking, and cloud technologies. Assessment consists of a 40% online exam and 60% coursework, including a blog/journal and technical report. Classes involve lectures, labs, and workshops to provide both theoretical and practical learning.

Uploaded by

Darwin Vargas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
117 views

System Administration and Maintenance

This document provides details about the System Administration and Maintenance module, including its aims, learning outcomes, assessment methods, and schedule. The module is worth 20 credits and involves 52 contact hours and 110 private study hours. It covers topics like ITIL, DevOps, cybersecurity, networking, and cloud technologies. Assessment consists of a 40% online exam and 60% coursework, including a blog/journal and technical report. Classes involve lectures, labs, and workshops to provide both theoretical and practical learning.

Uploaded by

Darwin Vargas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 7

Module Guide

System Administration and Maintenance

CSI_5_SAM

https://my.lsbu.ac.uk

Division of Informatics and Computer


Science

Level 5

Template version: 8
1. MODULE DETAILS
Module Title: System Administration and Maintenance
Module Level: 5
Module Reference Number: CSI_5_SAM
Credit Value: 20
Student Study Hours: 200
Contact Hours: 52
Private Study Hours: 110
Pre-requisite Learning (If applicable): None
Co-requisite Modules (If applicable): None
Course(s): BSc Information Technology

Year and Semester Year 2 Semester1


Module Coordinator: Paul Carden
MC Contact Details (Tel, Email, Room) 020-7815-7432, [email protected], FW-112
Teaching Team & Contact Details
(If applicable):
Subject Area: System Administration
Summary of Assessment Method: 60% Coursework, 40% Online Exam
External Examiner appointed for module: [TBA: the name, position and institution of the
subject area external examiner appointed for the
module]

2. SHORT DESCRIPTION
This module provides the practical tools and techniques required to design, implement and manage
information systems and associated configuration items in an effective manner using appropriate
frameworks and tools.

3. AIMS OF THE MODULE


This module will provide you with the knowledge and skills to analyse, design and manage the users, data
and hardware which are required for the efficient operation of IT systems. You will also study wider issues
such as effective planning of IT operations to minimise business risk due to large-scale technical or
environmental problems.

You will have the opportunity to gain the technical knowledge and skills required to study for the
professional certification often required by employers.

4. LEARNING OUTCOMES
4.1 Knowledge and understanding.
On completion of the module you will be able to:
● Describe the configuration and operation of typical system management procedures.
● Critically evaluate the benefits of a range of solutions to system design and management problems
(Maps to: 2.2.3 a1-a3)

4.2 Intellectual skills.


On completion of the module you will be able to:

● Use sources of information to improve your knowledge and understanding.


● Discuss work with your lecturers in a reflective and rationale manner. (Making changes to work
following reflection.)
(Maps to: BCS 2.2.1 a1-a5, a7-a9; 2.2.3 a1-a3)

Template version: 8
4.3 Practical skills.
On completion of the module you will be able to:
● Catalogue and manage services using industry tools
● Manage a helpdesk support system.
● Write reports supported by academic reading and argument.
(Maps to: BCS 2.2.1 b1-b4; 2.2.3 a4-a6)

4.4 Transferable skills.


On completion of the module you will be able to:
● Recognise what needs to be done to meet deadlines and satisfy others’ expectations. (Time
management and self-awareness.).
(Maps to: BCS 2.2.1 a1-a9)

5. ASSESSMENT OF THE MODULE


Formative Assessment – does not go toward the final mark
Formative assessment will take different forms, such as:

● verbal feedback on tutorial activities via Microsoft teams


● observation and questioning to provide instant feedback as the student takes part in learning
activities via Microsoft teams group or private meeting (synchronous) or via email (asynchronous)

Summative Assessment: EXAM 40% : COURSEWORK 60%


5.1 Exam - worth 40% of the module grade
(Maps to: BCS 2.2.1 a1-a5, a7-a9; 2.2.3 a1-a3)

An online open book exam, four questions from six. There will be a known question on a topic related to
the Cloud and Cybersecurity event that was postponed which has to be researched before the exam.

5.2 Coursework - Summative Assessment worth 60% of the module grade


(Maps to: BCS 2.2.1 a1-a5, a7-a9; b1-b4; c1-c2; 2.2.3 a1-a6)

5.2.1 Blog/Journal (40%)

A record of your learning on the module, using Tiddlywiki, or stored in a Word document or PDF – see the
Tiddlywiki checklist on the VLE. It can contain writing from simple journaling to the complex synthesis of
ideas over the course of the semester.

There is no prescriptive word count. Your submission should reflect engagement with the module**.

5.2.2 Technical Report (20%)


Expected to take the form of an individual written technical report (2000 words) on the a topic from the list
supplied on the VLE.

Template version: 8
6. INTRODUCTION TO STUDYING THE MODULE
Classes will be taught by a mixture of lectures, blended learning, laboratory sessions, on campus events,
an industrial event and practical workshops

6.1 Overview of the Main Content


This module will cover the main aspects of current IT system administration and maintenance
practices.

The module delivery plan is to try to include all of the following:

● System administration concepts


● Service strategy, design, transition, operation and continuous improvement
● Service cataloguing
● Innovative and disruptive technology adoption strategies
● Helpdesk operation
● Leveraging of cloud technologies
● Configuration item management – from peopleware to hardware and software

6.2 Overview of Types of Classes


There will be weekly online lectures using Microsoft Teams to introduce new concepts and lab
sessions to support these with hands-on experience. Practical exercises will be demonstrated in
online lab sessions and involve exploring the various technologies in use in 2020 by DevOps
and ITIL ready enterprises.

6.3 Importance of Student Self-Managed Learning Time


Although much laboratory time will be dedicated to practical exercises, students will need to
spend more time in independent study on this. In addition, the theoretical material delivered in
lectures will require independent reading and study in order to grasp it fully and prepare for the
examination.

6.4 Employability
Complex enterprise IT infrastructure requires approaches and tools for the management and
implementation of associated services so that they are fit for purpose and fit for use. Students will
design, implement and catalogue service-oriented systems and embedded processes ready for
real world use. They will deliver these services in a campus-based setting. Also, they will be
exposed to real-world contexts through attending an industrial event to foster confidence and
knowledge of IT administration and maintenance in action.

Template version: 8
7. THE PROGRAMME OF TEACHING, LEARNING
AND ASSESSMENT
The following outline is only indicative, the order and exact content of the lectures may vary according to
unavoidable factors.

Week Week Ending Content Labs


1 31 Jan Introduction to the module CPanel evaluation
2 7 Feb ITIL part 1 Service desk design
3 14 Feb ITIL part 2 Service desk set-up (to be revisited)
4 21 Feb DevOps meets ITIL Puppet configuration management
5 28 Feb DevOps for innovation Pop-up helpdesk preparation and rehearsal
6 6 Mar

Pop-up helpdesk event

7 13 Mar Cybersecurity in 2020 Cybersecurity 1


8 20 Mar The cloud expo has been cancelled, so
this session is going to be on the main Cybersecurity 2
topics from a similar event instead.
9 27 Mar Networking 1 Practical Network System Design
10 3 Apr Networking 2 Practical Network System Administration
Easter Break
11 24 Apr
12 1 May Consolidate all previous learning for assessment completion
13 8 May

9. STUDENT EVALUATION
The module is running for the first time this year so there is no previous evaluation to report.

10. LEARNING RESOURCES

Template version: 8 5
Reading Materials
Ravicchandran – chapters 1-2 for the exam questions 2 and 5

Bicket – for reference

DevOps Plays for Driving Innovation handout – Pages 1-30

In addition to textbooks, students will be expected to refer to web-based information


sources as required..

Template version: 8 6
NOTES
none

Template version: 8 7

You might also like