Our vacation packages offer our clients a unique, fully custom approach to vacation planning. Begin with one of our suggested itineraries and customize the flights, hotels, transportation, and activities, making the package your own!
Had a wonderful time!
Our only issue, was with the hotel chosen in Kyoto. Room was extremely small, especially for 3 beds. No laminates. Hotel was not able to even call for a taxi, no vending machine. Location could have been...
I already have recommended you guys to several people and I was very happy with the service. I appreciate all the help the great hotels, and the transportation that was made easy to us. I would've liked th...
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The transportation was not well planed out and the customer service wasn't helpful when the issue was brought to their attention. My family was traumatized from the train ride and TRIPMASTERS didnt seem to care abd did not resolve the issue.
Everything was set up pretty great. If I had to make one suggestion it would be to maybe show a map of trusted ATMs or a list of to does before embarking on the trip, such as exchange cash to euros, what the norm is on tipping. Other than that the hotels and drivers wer...
We had our passports stolen and TripMasters did not fight to get our hotel refunded since we could not travel without them. They did NOT try to contact the hotel on time nor did they try to get our money back. Feeble attempt to get our money back from the hotel where ...
Been more honest about your services
Our one issue would have been to have more direct flights back from Ireland.
Iberia airline in Granada completely incompetent. Could not print all our boarding passes and lost a suitcase !
It was great. All we had to isshow up on time. All hotels were all i great areas.
I had an amazing time in Athens. The hotel was great and the location was amazing and is walking distance from many sites including the acropolis. PAme House is great and the service is also great. Also the free breakfast was amazing and I highly recommend it. I was...
Everything went as planned , Swiss airlines was a disappointment. The seats in front of us went back too far and our tray tables were broken. We mentioned this to the flight attendant. All she said is that a lot of things on the plane are broken . Other than that we had...
We had couple of unexpected issues which were the beyond the control of tripmaster and the agents still helped us a lot. Maybe as the agent representing consumers, you can suggest British Airways to update reservation and check in system which we had an issue during che...
With our top deals to Asia and the South Pacific, you will uncover ancient empires, imperial dynasties, aboriginal cultures, and colonial history among diverse natural landscapes, exotic islands, and glittering skylines.
We didn''t spend the entire time in Sydney. We went to Cairns and stayed for 2 nights. I feel that adequate time should be spent in places spent near the great barrier reef.
We had a great trip. The only complaints we had are minimal parking and when you do find parking it is very expensive. Minimal complaint here but the bed at the Yehs hotel in melbourne was very small but again that is minimal. otherwise, everything was flawless as far a...
Although I reserved transportation from Haneda airport to my hotel, the driver was nowhere to be found when I arrived. The flight was not delayed. I went to the same spot where I met my driver the last two times I used this service. And I walked around the entry area of...
I have booked many trips through TripMasters and I have generally had excellent experiences. The website is excellent and makes everything very easy. With this particular trip, I had two fairly significant issues: 1. I booked a transfer from the Bangkok airport to my...
Did a good job in hotel selection. We were surprised of the hotel selection that exceeded our expectations.
I had a difficult time locating my confirmation number for the in country flights. You provided the booking number. It was also difficult navigating through the airlines websites.
Allow us to slit the payment between 2 cards.
We traveled with family & booked together the other couple had better accommodations than we did. We split the total in half. Everything should have been the same. We should be able to pick our flights & rooms. When I called they said they couldn't give me any break dow...
Your website provided us with many options. Unfortunately, the first hotel we picked was way below our standards. That is not a reflection of your company.
The hotel in Tokyo had issues with the air conditioner during the heat it was a bit much. We easily made the connectins for the train and airport.
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The itinerary of Iguasu part should be improved. I suggest either fly out from Brazil side to EZE or have one night stay in Brazil , one night in Argentina. Since most people want to see both side. That caused us to cross to the Argentina twice. Another thing is the...
We had a great time in Peru. Our hotels were all very nice and clean. The transfers were punctual and easy to find. The communication was professional. All of our activities were great.
The way the company followed up with me everyday, making sure I knew times, names and all the information I would need to make it an excellent vacation. Even when I had to change hotels, due to personal preference, they were helpful. They called me to make sure I got to...
our hotel in Medilin Columbia was 1st class . wonderful customer service and centrally located to nightlife and shopping.
This trip was a good value for us to explore two cities we have never been. Having completed the trip, I would have preferred a hotel located in the old town of Panama City. The Ramada was nice, but we ended up taking an uber to/from the old town every day and dealing...
We were incorrect hotel contact info. Told we needed to reach out our self to four different hotels before arrival. What exactly are you guys for? Also, the car rental company was actually off of airport property and we did not have a correct address to return the car a...
All our hotels worked out well, both in amenities and location. The transportation was flawless, our drivers picked us up and got us to our destination on schedule. Activities and guides were excellent. This was our third trip with TripMasters, on three different c...
Hotels were adequate, two had no hot water. Ferries have no air circulation, very hot. One ferry, Vladel- took on so much luggage that it blocked the aisle with the luggage - very dangerous. Sunset hotel is directly across from ferry so not sure why you charge for a...
Overall it was a great experience working with TripMasters! We flew with Delta Airlines from Sacramento to Belize. It was a bit long with the layover but we made the best of the situation. We stayed at Mahogany Hall in San Ignacio (Bullet Tree) and experienced amazing a...
This trip was epically amazing! Everything was perfect!
