Ordered trike in mid Aug. Didn't get ot for 2 weeks.  Then the problems:
First week flat tire, new tube.
Week 2, other rear tire flat tubes marked for 20x 2-2.5 with 20x3 tires.
Week 5 front tire rubbing, fork was not welded. Gave them model and sn of bike.  They had trouble finding the fork. Week and have later. Wrong fork.   Two weeks. Later second fork still not the correct one.    More delays, Dec they ordered one from the factory in china. End of Dec must be lost,no kidding.   Ordered another 3weeks later it looks correct, well no races pressed on fork.  Where the race is at the bottom of the header tube, but it was expanded too much.  Bike shop tried deformed th race buy another.  Works fine tube was pressed smaller by first race.  
So total got to ride new trike for 4 weeks out of 5 1/2 months, and the part sent had to be worked on to be correct. Oh, they offered me a lock for the trike for my inconvenience. 

Purchasing the bike was easy and the bike performs exactly as I hoped.  I'm 60 and live at the top of a steep long hill.  I wanted the assist to help me get back home from down in the valley. It does that perfectly.   I try to use the electric assist as little as possible to get the benefits of a good work out.  It's nice to ride until I am exhausted and then know I have help getting back home if needed.   I would highly recommend these bikes.  The quality is great and so are all the accessories.
Putting it together was easy.  I did have a small problem, my front tire had a slow leak, it would go flat overnight.  I contacted them and sent photos.  The rushed me a new front tire and tube. The did the right thing with no hassle.  Would buy again, and will, when the weather gets nicer get one for my wife. 

After purchase service questionable. Can only converse through email. At minimum following day response, usually 2 days. If start to converse in am on Thursday you won't get a response until at least the following Tuesday. I sent a request or a return with photos. Photos were not clear enough. OK. So I sent 2 videos. Still not clear enough. So I sent 2 more videos that were really clear. The response was they still didn't understand. Not sure about the bikes yet. Too cold this time of year yet to ride. At this time eoukd not recommended because service is awful. 

All my questions were answered , and I enjoyed the call back and information.  In a great time. Hours not days and weeks , amazing they are. 

They really have happy people in the warranty department, they are extremely friendly and genuinely eager to help you. 
Its speed of response to emails is almost as if you were talking through WhatsApp, instantaneously. I am totally satisfied with them. And that really makes the brand worth far more than the competition. 

I saw the promo for M2 fat tire late fall, and enjoying biking but being in minnesota needed something reliable. I sent my order in, and less then a week, product arrived packaged great. I was shocked but skeptical being so fast, began to open and assemble I felt instructions could be a little more expanded on however link and pointing to website help these concerns. Some assembly was a little head scratching but common sense to see what needed to be done. I ordered accessories that came shortly after. I have used the bike commuting for work and errands, in minnesota winters the bike held up perfectly thank you. Now waiting for spring and summer to enjoy. Batteries not designed for-20 lol. I would highly recommend product to anyone looking to begin or even been e-biking. I will definitely be ordering another for my wife once financial steadies. She uses vehicle nursing, I am the cyclist. Thank you a great product and looking forward to sharing with others and especially the wife. 

The bikes arrived in just a short time!  However, we did have a glitch in the assembly process, but, Qronge staff were quick to respond and solve our issue.  These are awesome bikes and we can't wait to ride them!  

Very very bad after service do not buy from them please avoid 

Expensive cassettes, manufacturing  defect wrecked 2 body's for my hub. Store Jonito where I bought the bike doesn't help with warranty. Sram itself is impossible to reach. With theit price range of expensive mtb cassettes they should be approachable for manufactoring defects. Now I am stuck with a broken one and even have to buy a new one. Would switch to shimano if I could. Very frustrating. 

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Recently reviewed companies

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Jenson USA

PUCKIPUPPY BIKES

Vivi Electric Bike

velotricbike.com

Magicshine USA

Aipasbike

Qronge

eleglide.com

SRAM

Newest companies

Quality Quest Bikes

E Bikes24nl

PlugNPlay

Tamobykesport

Ebike Depo

Usedridezone

Cbvelo

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Qronge

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Related categories

Bicycle Rack

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