I have not been out with my new pack. I did pack it and walk around a bit.  It was very comfortable with 20 pounds in it.  I was surprised by the difference from my other pack.

Perfect size I wanted as I didn't want the smaller ones and very rugged.  Like the color selection  

I am beyond disappointed with The North Face. I purchased the "Back-to-Berkeley III Leather WP" boots, which leaked from the get go of use—despite being advertised as waterproof.

As AI-generated review summaries already confirm, my experience is clearly part of a systemic issue. The brand seems to have a pattern of subpar product quality and a customer service strategy based on refusal and ignorance.

Instead of honoring their legal obligation to repair or replace a faulty product (under the burden of proof rules in § 477 BGB), customer support hides behind internal policies. Despite having a credible witness for the purchase, my claim was rejected simply because I no longer have the paper receipt from a cash purchase.

For a brand that claims to be a leader in the outdoor industry, it is unacceptable to prioritize internal "policies" over national consumer protection laws and established case law (e.g., LG Essen, Case 4 O 415/04), which explicitly states that a receipt is NOT the only valid proof of purchase.

It is sad to see TNF letting loyal customers down just to avoid costs. 
My case (case 21187456) has now been escalated to the Management of VF Germany and the Consumer Protection Agency. 

If you value quality AND reliable service, look elsewhere. 
This was most definitely my last purchase from this brand.


if possible i will give them -ve 5...in the app i see the oder but not able to print..in the costo.com it is literally saying not order in the given date range...

and the custmer service takes 24 to 48 hours just to give me a printable invoice...

Wrong item was sent.  When I contacted customer service they were rude and insisted I was wrong.  Once they finally agreed, then the solution was to send me correct item immediately.  That proposal then changed several times over the next day. The outcome was that I was refunded shipping costs, not the total cost of item and they stopped responding to my inquiries as to what happened. I’m out the money and I’m stuck with a pair of pants that I didn’t order. Do NOT recommend this company. 

This company do not offer a free returns policy, they actually advise, not to return and to get 40% reward credit back. But to spend that credit, you have to basically spend double the amount of the credit, which makes you spend even more money than you originally spent. Then they charge for further postage. Just a scam all round! I have already given feed back to the company but they were still unable to provide me with a returns option which was acceptable for me. 

After reading all the bad reviews I tried to cancel my order. They said it was too late despite me cancelling well within the 12 hour time frame allowed on their website. I feared the worst when the boots arrived a week later. To my surprise they were exactly what I ordered and are good quality and comfortable. So 5 stars for the product but just 1 for their disingenuous trading policy. I was one of the lucky few I suppose!

I made the wrong review and posted it under this company. I did not buy from this company but instead ELEVENFOREST.  This is NOT the company and for that I apologize for the erroneous review


Straight to Hell has a unique style of comfortable fashion with great quality at a reasonable price. My package came before scheduled and the care of it was amazing. Great every day fits for the rockstar or rebel in you.

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