Clear communication from start. Managed to solve issue with leaking manifold quickly.
Would definitely recommend 

***DO NOT GIVE THEM YOUR CARD DETAILS OVER THE PHONE****

They kept my details including the 3 digit code without my knowledge and took an unauthorised £793.50 from my account.

They are listed as an Ariston preferred provider on the Ariston site. So I deemed them trustworthy. It was a mistake. I purchased a £126 brand new under sink water heater to replace a previous one. Same heater. It just stopped working. All the plumbing was in place. Straight swap. Cost? £991.50 - the engineer was wasting time on his phone, in his van for over 30mins, chatting about our personal photographs, tried to start other jobs, again on his phone. Had a coffee and chatted. Unnecessarily emptied a shed to turn off a tap. Asked for another coffee, sat watching water pour down a drain for 10mins instead of letting gravity do its job. Etc etc. until he had spent 4hrs on my property.

He demanded £793.50 (including £150 for a £4.95 pipe) before he left. He never informed my wife there was going to be an extra charge. I told her it was prepaid and I wasn’t at home. He refused to leave until he was paid leaving my wife incredibly intimidated and shaken. Given he had previously explained at length that he was trained in the army and which weapons he can shoot, you can understand why she was shaken. I told my wife to call the police, and the engineer said ‘you are speaking like this to the wrong person - just so you understand’ and it wasn’t in a friendly tone. I felt I was being robbed in my own home by a violent person who had my wife as hostage.

He eventually left. And then PHS Engineers took the full amount out of my account without my authorisation. £991 for a £126 small electric water heater swap. Every plumber I have spoken to since has said it’s a 30min job. Tops.

Most tradesmen in London are excellent professionals. PHS Engineers give these honest professionals a bad name.

****UPDATE****
The installation they completed nearly set fire to my house! The wiring was all wrong, so the plug and the socket caught fire and the has left a huge burn mark on the wall, we smelt it and dealt with it before any serious damage was done. The heater unit is fried so we have to start again. They should be struck off and, frankly prosecuted. My bank referred them to their serious fraud department for the unauthorised transaction and I received full compensation for the fraudulent charge, but it won't pay for the damage they did to my property. Absolute imbeciles.

Excellent Customer Service..8 a.m.Sunday emergency call ref a  ch htg problem. Arrived within 2 hours & fixed the problem short term, caused by frozen pipes & with a promise to return to resolve the problem long term.   Thomas was very polite & professional and returned as promised with the necessary parts. All sorted at a reasonable price. Highly recommend.  JH

I wish I had checked on here before using this company. Their unprofessional advice and service has left me and my children (all disabled) without a properly functioning heating and hot water system. Have to now start an investigation through AHPC and recovery through the courts.

This company us doing a great job in installing renewable heating systems very efficient..

Tom arrived quickly after I made contact. He was well equipped to service my gas boiler which he did fully and efficiently explaining what he was doing in an easy to understand manner. He then checked my gas meter telling me it was a commercial size and that I would pay less for my gas if my supplier replaced it with a smaller meter. In the 30+ years I have been here no one has explained this previously or checked the meter which was replaced only a few years ago. He looked at other plumbing jobs I needed, again explaining how he would carry them out, and promised to send an estimate for the work. All for a very reasonable charge.

New bathroom installation 

We've worked with Aston Cord on two bathroom installations (as well as other plumbing-related jobs) and have always been so impressed by their professionalism and skill. The team is always so communicative and a pleasure to deal with and they're always accommodating throughout a longer project. Wouldn't hesitate to hire them again and couldn't recommend them highly enough! 

Diagnosed and rectified boiler issue within 20mins where 2 others plumbers could not would highly recommend 

Excellent service. Helpful, fast, friendly and professional.  Installation completed quickly and left spotless. Delighted with the work and more than happy to recommend.

Romaine carried out a whole range of different works to my property, first fix plumbing for kitchen refurb, boiler upgrades, new radiators and shower. He also dealt with an undiagnosed gas leak and disconnected an old gas fire. There was a lot to get though! He’s very focussed and organised and a great problem solver! He explained everything clearly and shared a lot of useful knowledge and information. I thought he took a real pride in his work and was very professional and tidy. I wouldn’t hesitate to recommend him to anyone looking for a solid and reliable plumber, a rarity these days! He’s been a great find, and I wouldn’t think about using any other plumber in the future. Thanks Romaine!

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Newest companies

H3gs Heating

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