The young lady taking my order was very nice and made the process pleasant. My order arrived the next day much to my amazement!

If you have any issues or worried about your refund, immediately file a claim with your credit card company…don’t wait for this company to do the right thing as all these neg reviews should be a clue.   File now, don’t wait !!! I’m still surprised visa hasn’t cut them off or the consumer affairs/DA hasn’t closed them down yet 

Easy to order and came within a few days! Works great!!

I just purchased a Blaze grill from Designing Backyards.  Before ordering, I confirmed with Luca that the grill I wanted was in stock.  After I placed my order, Luca emailed me to say that the grill I had ordered had gone out of stock and that Designing Backyards would upgrade me to the next level grill at no extra charge.  Wow!  Such integrity and customer service is a real rarity these days!

Order went smoothly and product was shipped and delivered quickly.  Product was well packaged for shipment, resulting in no obvious damage.

I would absolutely order from Designing Backyards again.

Great replacement for ss grates. Good price.

Bought a brand new grill. Came with paint defects and already rusting. They said they don’t cover it under warranty and then say they will send me the parts to replace it. Turns out they can’t get the parts so now I’m stuck with a brand new grille with paint defects they won’t fix. 

If I could give negative stars I would! Absolute worst! We’ve had our ironwood XL a little more than a year and it suddenly stopped working. CS is a nightmare - I have no issues with call centers when they speak clearly so that I can understand what I need to do but that’s not the case here! They constantly put you on hold and read from the manual - no real knowledge of product! I can do better watching a You Tube video! But when you’re not mechanically inclined it’s a bit daunting having to pull apart your grills electrical
system! It’s an expensive lesson to learn but Traeger sucks!

Easy to work with, easy to order, and their concern for you as a customer is outstanding. When asking questions, it was nice talking to an individual and I appreciated the short succinct answers. Their winter sale offered an unbeatable price on the fireplace I needed. They also went above and beyond to get my stove to me. With the severe winter storm forming across the mid-west, they were trying to find a different distribution site for my order.  The next day I received a call letting me know that my fireplace would now be coming from California.   

Great customer service, good communication, trustworthy.

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Recently reviewed companies

BBQ Authority

BBQGrills.com

ACityDiscount

Schwank Grills

Designing Backyards

Home Outlet Direct

pitboss-grills.com

Traeger Grills

Dreamwood Living

Cozy Glow Stoves

Newest companies

CasaFlames

Eternal Flame Outdoors

Seven Fires ATX

Gadgetmastersonline

Icebesteck

COBB Grill America

Bbqstoreuk

VESSILS Grills

Ericdressong

Designing Backyards

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