Posted a job a few months ago, then hired a designer that did a good job. Great service if you have a low budget. 

Kickstarted a few products from them. While their titanium products were as described, the quality of their tritium vial brightness vary wildly. When tried to get a replacement for mine that is barely glowing, I was met with extreme rudeness and condescending attitude. Compared a photo of my vial to the same style on their website showing that mine was not even half as bright as the example, they replied with "My God, how is this still not bright enough for you". All I was looking for was confirmation that my product was not defective as it did not look anything close to photos of other reviews or their own product images. Very unprofessional company and would not have done business with them if I had known.

Update: After I stopped responding to the company as a $8 tritium vial just is not worth the headache, the company then proceeded to email me again hours later with two emails:
"No more explanations. Please just return the product according to the instructions on our website. If you insist on saying it’s different, what can we possibly do? Same product, same brightness, yet you keep claiming yours “isn’t bright enough.” There’s nothing left for us to explain.

I feel insulted and I don’t want to keep communicating about this. Dear “God-like” customer, you are truly amazing! You’ve left a deep impression on me. You’re incredible! 
Thanks."

and this gem:

"    I am prepared to swear before God that the product you received is the same as the one shown on our website. Whoever chooses to lie about that will have to answer for it before God, not me.


    Please do not defame any of our products. You are, of course, free to post whatever reviews you want on the internet, but that does not turn false statements into truth. Throughout our email exchange you kept asking us to compare the brightness of the large tritium vials and never once mentioned any problem with the small vial. Yet in your public review you suddenly claim that the small vial is “barely glowing.”


    Did you ever send us a single photo of the small vial’s brightness for us to review? You did not. That is your idea of “being honest.”


    Because of this, we are choosing to step away and not do any further business with you. I do not want my products to be judged by inaccurate and unfair statements, and I will not accept having my integrity insulted in this way" 

Neither of which I responded to. I was very respectful in all of my replies trying to get clarification as to why my photos did not look like what was on their website, I only once even called them out to their first rude email, which mind you was the first email back to me.

Update: Owner of the company reached out to apologize personally for the customer service representative. After some additional constructive and respectful conversations, I realize that the tritium in the product picture and what tritium looks like in real life will very considerably, and that the product I received is functional and normal. I consider this situation resolved and hope for the best to the company going forward with who they hire to manage their customer service.

I have been using ASCADEX for my patent drafting needs for the last 15 years or so. I have never been disappointed. They do great work in a timely manner, and Price very fairly. I have been asked by other drafting companies to send my work to them, but routinely refused to do so because I like ASCADEX so much and see no to change

Terrible customer service. Ordered over £100 worth of items. Took 14 days to arrive (DHL have been equally useless!) absolutely no help whatsoever from customer services, could barely be bothered to send an email back (and that was inept). Which is a shame, as their products are great! Maybe source your kikkerland products from John Lewis and Oliver Bonas as I’d not recommend you order direct, it’s been a headache!

Stil New on the app, but i scanned a room and put some furnitures and created render easily 
Hope to get experience more soon 

Work was done quickly. Quality was excellent.

The fan works perfectly and was packaged well to prevent damage.  The 3-star rating is because once the order was placed I did not get any updates on order/shipping status.  Delivery time was much longer than expected.  Ok if you are not in a hurry.

I was referred to Mike the owner from one of his friends of 45 years.  I paid Mike to make me a working prototype of my shaving razor that has a design patent.  Mike had his own idea of what my product should look like.  After getting a few samples that didn't work and were not what I specifically asked for, I asked for a meeting.  Neither Shannon nor Mike wanted to meet with me and they indicated they were done.  I asked for a refund and they refuse that also.  Now I am having to use legal action.  I don't suggest using this company.

AVOID THIS COMPNY! That would be my advise to anyone. Having a nightmare time with this company at the moment and it looks like I have lost my $6K+ investment as they will not even consider giving any of it back. Basically told me you signed the contract, hard luck. I am now seeking legal advise but I know its hard because i am in the UK.

I asked them for good will stating that they are not on the same page and they offered nothing.


Little details are .... They rush you through the design process forcing you to make changes as you can only make so many then you have to accept. But, if you don't like what they are designing and it doesn't match your vision then you are stuck, you have to proceed or pay more. They even tried to get me to accept dolls bodies that in my opinion were inappropriate and not in touch with anything today. When I did not accept them they offered me some awful examples that were ridiculous. After that they offered me a taller doll then billed me foe the extra height. It has been very stressful and I would not advise anyone to do the same. I have detailed images and text if anyone would like to see what a road I have been down. Please beware!

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