It is so easy to order glasses from here.  I love the frames that I can try on.  

Ordered over a month ago when it said 8-9 days for processing and expedited 1-2 day shipping and haven’t gotten it yet and they haven’t answered a single email. 

Terrible experience buying lenses from here. 

I advised them that I use my glasses for work and that my screen is about 1 metre away from me. They did me an eye test and recommended me a specific lens, which when it arrived could only see long distance. My screen was completely out of focus.

Took them back and they said they'd change them. The second lenses arrived and were exactly the same, though this time they were heavily marked by some factory process.

Took them back again, and the third time they said they would ensure that they were focussed correctly to see my screen from 1m away. Picked the glasses up, and though slightly better, the screen was still completely out of focus. I could see it better without the glasses.

Took them back once more and was told that the lenses were correct, they'd never had this issue before etc etc. Basically making me feel as though it was my fault, or that I was just causing problems. They said they'd send them to the factory to double check for any errors in the lenses.

Went back a fourth time to collect them and turns out the factory had adjusted them yet again. They were definitely better, though upon arriving home they are still not correct and I can still see my screen better without them. 

I have given up at this point and will just continue using my other glasses for work, as I can't deal with these people any longer. Instead of being precise about getting the lenses right, they seem to just make random adjustments and hope it works (newsflash - it doesn't). Whenever I've bought lenses from elsewhere in the past they've been correct the first time, but this seems to be impossible for them to achieve. Four tries and they're still not right.

My advice is to avoid them and go to a more specialised opticians. I'll get new lenses done at some point from a place with more expertise (basically anywhere that's not Optica 2000).

ordered almost 2 months ago. FedEx contacted me the order was "damaged" (nothing inside it)

Company hasn't responded since December. At this point this is just SCAM

EDIT (1/29/26): company responded and reshipped order. Lets see if i get it the 2nd time.

ordered my glasses and never shipped 
Ordered the glasses on Jan 3rd, was told 2 weeks 
emailed them heard nothing back for weeks, had to file for a chargeback in order to be told the glasses were damaged in the lab, and I have to wait 4 more business days

Eyeweb safety's current return policy: "You can return your eyewear for exchange for any reason during the '41' days after you receive your order. We can also entertain requests for repair and replacement after this time in case of special circumstances."

I worked with customer service for two replacements, even confirming glasses that they recommended would fit and be comfortable. Unfortunately, each glasses replacement, including the one that that they recommended, were still too small. I submitted another request for replacements and was denied.

Their reasoning for denying replacements: They remade the glasses twice (odd since their policy states "exchange for any reason"). When I went to confirm their return policy, they claimed the order is over 41 days (odd since the policy states "after you receive your order," and the receipt reflects the new order details with the updated tracking showing that I just received the order.) 

I interpreted replacements as a new order since you receive a new order confirmation and new order details. Eyeweb even word it as "replacement order" if you look at their returns webpage under exchanges. Yet customer service denied my replacement order request saying that the order is past 41 days, even though I just received my replacement order. The policy only states "after you receive your order." This ambiguity regarding the term "order" has resulted in conflicting interpretations of their policy and it makes it hard to recommend ordering from EyeWeb.

I was very satisfied at first with the service and convenience of buying online and savings. The cost was almost too good to be true. The new lenses were perfectly made to my prescription. However within a couple of months they were so scratched that I could not see out of them. I contacted the company and they replaced them saying it was a bad coating. Now the second pair have scratches also. I have glasses that  are twenty years old and those lenses have no scratches.  They refuse to replace the new lenses less than 6 months old. I am not convinced that it was worth getting expensive Verilux progressive lenses with transitions and having them scratched in such a sort time was worth the savings by ordering online.

Good service, quality item!

Purchased a light fitting online, delivery was on time and they also provided a courtesy call to confirm delivery. Quality if the light fittings is very good.

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Eyeglass World

optica2000.com

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opticsoutfitter.com

Eyeweb Safety

Optisam

ReplaceALens

Conforma

Newest companies

Conforma

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Ophthalmetryoptical

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slrmagic.info

Clearlii

Eyeglass World

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