I have received several shipments of discus from iFish. The fish looked great healthy and ready to go. They are doing awesome and adapted to their new surroundings very quickly. I appreciate the quick delivery and very timely support from iFish customer service. 

Order 12kg of lava rock for aquascaping, on order I requested a variety of sizes, including a few large rocks.   
Delivery through DHL e commerce, had to go to the depot as conflicting updates on the tracking, turns out Pro Shrimp had packed 12kg of rock in a single box with no other packaging material to cushion them in transit, unsurprisingly the  box failed and the contents fell through the bottom when the courier went to put it on the van to deliver to me. 

DHL had left the rocks on the floor until I arrived, a day later so there is no way to know if the several large rocks that were left were the entirety of the 12kg order (they couldn't weigh them) and what remained was certainly not the variety of rock sizes that I had ordered. 

I have raised a support ticket, and tried to call them to discuss if this is their normal standard for packing a shipment, but their number suggests they will answer before ringing once and then advising no one is available and to go to the support portal or leave a voicemail. 

Update - they have refunded me in full with no further chasing required. Thank you for promptly resolving this. 

To Pro Shrimp - 
1. please consider gravity and inertia when packaging heavy goods, and make sure the box and contents will survive transit. 

2.Please at least be honest that your number is not going to be answered, or better yet, answer it.

I have gotten crickets from several places now and these are easily the best. There can be hiccups in shipping beyond their control and they always make it right. Their customer service personnel are great to work with. These crickets live the longest by far of any other company as long as you take care of them. ❤️❤️


So.. after purchasing 2 redsea aquariums approx 4.5 years ago, the bottom seal on the front glass failed on friday - luckily we were in and managed to get fish and corals into containers.

Research online suggests this is a known issue and possibly a manufacturing or design fault mainly in the G! and G2 series. 

I contacted redsea on saturday who offered me just over £560 pounds off a new G3 setup and was told they would call me today for payment and get one too me asap this week.

I didnt get a call - I got a ticket update message - none in stock - they will contact me friday for payment.

Whilst the tank was out of warranty, as far as I'm concerned its well within the expected lifetime of a tank costing almost £2k. Offerring me money as long as I purchase one of their products - well everyone will have their own opinion on that. 

I looked yesterday and did find someone who had had 2 tanks fail, and someone who claimed to have had issues with a G3 system.

On consideration of the inability to supply a new tank quickly to save the livestock i have, the fact they appear to be doing everything possible to avoid accepting there is a fault with their products and doing an appropriate recall to fully resolve the issue and the general attitude, I ordered an identical size aqua one tank today, explained the situation and... it arrives tomorrow..

These are, obviously, my opinions and my experience but I thought I should share it for anyone considering an expensive purchase

A professional team with excellent customer support and a strong commitment to delivering the best quality to customers.
The quality of the fish was outstanding, and everything arrived in perfect condition.
Their follow-up and attention to customer requests were very satisfying.
I highly recommend everyone to try purchasing from Master Fish at least once.

Everything arrived alive and looking great! I’m especially happy with my powder blue tang—no ich at all, which is amazing since they’re usually ich magnets. It was clearly well cared for and has settled into my reef tank perfectly.

I ordered some snails and loaches from these guys. Like most everyone else here, I was impressed with their inventory. After adding the snails to the pond, only one survived for a day or two. When I notified the seller, they made it seem like it was my fault. So, I ordered the same species of snails from another seller and even though several(maybe 10 out of a hundred)did not survive, the rest of them are thriving and growing. Same results with the loaches. I ordered five and none survived more than a week. From another seller, five out of five are alive and growing. I learned my lesson the hard way. Never again! Customer service = none existent.

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Animal Feed Store

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Best in Tropical Fish Store

Companies(47)

Recently reviewed companies

The iFISH Store

Pro Shrimp

Josh's Frogs

Red Sea

MASTERFISCH

TSM Aquatics

Neptunes Aquariums

AZGardens

Akvarieboden

Eurocorals

Newest companies

Red Sea

Sewatec

Artistic Oceans

Eurocorals

snakesatsunset.com

Sharkblanket

Nicer Reefs

AquariumDepot

Saltwatertank

nmsaquatics.com

Related categories

Animal Feed Store

Aquarium Shop

Bird Shop

Goldfish Store

Pet Store

Companies
(47)