100Green Reviews 1,386

Shout out Jill M for handling my queries smoothly. 5 stars for that. Minus 1 star given id like more of a digital first experience. See my energy usage throughout the day with nice data visuals.... See more

Great customer service. Ability to discuss monthly DD amount, and to make sure that monthly DD is acceptable and affordable. Reviewing usage over a year means a comprehensive and accurate costing so y... See more

I've been using 100 Green for nearly a year now. On the few occasions I've called them they have been amazing, helpful, knowledgeable and do exactly what they say they'll do. It's real old fashion... See more

My husband and I have been wanted to switch from our current supplier for a while for various reasons. When I searched for green energy companies I was able to select 100 Green as the best one to con... See more

These guys are great. I switch energy providers a lot to get best prices. 100green are the only one I look forward to coming back to. They're a smaller company which comes with a few small issues,... See more

I rang them up, a nice lady answered the phone (Sarah). My query was dealt with in seconds without asking me my second hamster's middle name, without endless keypad options that didn't apply, without... See more

This company wasn’t really a well known company to me so at first I was a bit iffy about things but I can say that overtime I have realised how helpful, and kind each and every one of their staff ar... See more

We were new customers with 100Green and had recently had a solar system installed. When we initially had problems setting up with the correct tariff it was great to have one person as a contact rather... See more

Initially the job that had been booked in with the subcontractor had omitted information about a 2nd meter. I called 100 Green as I was concerned only half of the agreed job would be done. Simon at 10... See more

They have persistently overcharged me. When they were caught out doing this last year they began charging me triple what my actually usage was. The data on their website for my account is nonsensica... See more

After my call at 08.00 to make a report regarding my loss of power, I was informed my job would be logged and I'd be called back. I received an update at 11.30 to advise an engineer would attend withi... See more

I had amazing customer service/care from a really helpful, kind and informative lady called Carina. She went above and beyond to rectify a discrepancy with my bill and to get me set up correctly. Tha... See more

Carina Jones was excellent in supporting my query today. It's rare to get customer service of this quality. First, I was put through to someone almost immediately, without the usual being put on hold... See more

I recently had to manage an awkward 10-day overlap while moving house, and 100 Green were absolutely brilliant in helping me get everything sorted with my electricity supply. I spoke to Lucy, who wa... See more

Please update your iOS app ASAP. It’s a disgrace to have your customer having to use such a primitive app. It was at least semi decent just a few months ago but now it’s absolute rubbish. I don’t h... See more

I went on line to review my latest bill. It was a lot higher than I was expecting. I phoned the number listed and got through to a person within a few rings. She was so helpful and suggested that I... See more

Excellent customer service not a button to press when calling and they are not based in India so we can all understand what they say. This my fellow shoppers is how all companies should operate... See more

Customer service is great. Quick to answer. No options to select. Just a person who is clear, concise, efficient, and able to action your request without going through a manager. Also for a ge... See more

Very smooth switch from my previous provider. Really well organised upgrade of both gas and electricity smart meters, free of charge. Polite, professional, genial and helpful customer service when... See more

Service team are great and really helpful but the company feels chaotic. As with others we had a rocky start. They ported over our neighbours meters to our account despite her refusing the first requ... See more

Prompt replies to emails but tone of emails not always good. Still rely on display monitors and no other links to meter data. So if you live in flat no ability to monitor data. Not sure wh... See more

We had a very long (7 months) and problematic switch-over to a Smart Meter. On the plus side, 100Green were really easy to contact and speak to direct throughout; and they kept an amazingly close watc... See more

I have found that 100Green have exceptional customer care and are happy to actually listen 'outside the box' and also show you how to access sections within your account. They will also say that you... See more

*update - they may have reached out by commenting on this review but after I replied to their email with my frustrations I didn't recieve any further communication. Good riddance to this company.... See more

It's getting worse and worse with this company I switched over a few months ago thinking I would be saving money but instead I am paying much more than my previous supplier and now they have increased... See more

Only been with 100Green a few months but each month direct debit getting higher even though less electric being used due to warmer temps so no heating on. Only in a 2 bed with a heat pump. Have had to... See more

I switched in Jan 2025 and I'm still paying the same as I was..but I'm paying for when I'm holiday too! I usually go away in July and December for about 3 weeks and I'm still paying around the same am... See more

Claudia, who I initially found on live chat has been exceptionally helpful. In this day and age for a lot of companies customer service has taken a back seat but Claudia has helped restore my faith in... See more

I switched to 100Green for its lower unit and standing charge tariff and submitted an electricity reading the day the account went active. My previous supplier told 100Green a different (higher) read... See more

I spoke with Linda and she was SO helpful and extremely kind under very stressful circumstances. A true professional! And asset to 100green, I have just moved into a new flat and look forward to deali... See more

I had an issue with an incorrect final reading from my previous supplier which meant that 100Green were overcharging me. I didn't spot the error straight away. When I did and flagged it with 100Green... See more

100Green staff are exceptionally good and very pleasant and helpful to their customers at all times. This kind of treatment encourages me to stay with 100Green for as long as it takes. However, I must... See more

I'm a new customer so no bills yet, but being able to contact a real person is priceless! Switched over to them from another supplier, within a couple of days they were in touch informing me of my li... See more

Love this company!!! Pure green energy and an awesome, responsive back office team to keep things ticking over without any stress.

I chose 100 Green because of their eco credentials, and because their price was fair. But the thing that distinguishes them most from other providers is their customer service. It is exemplary. If you... See more

Iv had so much confusion over a smart meter that I didn’t want on the first of December told one thing one day and another on a different day and it’s still not sorted so will be changing my supplier... See more

Used to be with Eon and what a change! Whereas I used to deal with 101 people none of whom could grasp what was going on with our faulty meter now with 100Green I get prompt replies to emails, where t... See more

100Green is a small business offering very competitive prices. I would like to thank the entire customer service team — I had two or three interactions with them, and each time they were polite, p... See more

I’ve recently moved over to 100 Green. Today I phoned to discuss a couple of things. The call was answered quickly, I was connected to the right department immediately and the service was profession... See more

Communication clear and decisive. Helpful and prompt responses from customer service. Switching of suppliers was smooth and hassle free ,the company did everything for us. Extremely happy with the... See more

Hello I am their costumer for more than 5 years and I had a small issue which was sorted very quickly and I am really pleased to say that 100 Green Energy has a GREAT Costumer Service. Thank you agai... See more

The company has been fantastic!!! Very quick to reply to any questions and same lovely woman (Jill) dealt with all my queries which felt way better than being passed from pillar to post!!! 100% reco... See more

I had a great experience. The company does an excellent job in terms of communication. It was always easy to get in touch, and support was readily available. Sharon Warne was very helpful and understa... See more

Excellent customer service. I did not have to wait long for the phone to be answered. I did not have to listen to a long list of options and pick a number. I spoke to an English person, in England... See more