Ordered Achate Spot Cleaner Pro and received faulty item that wont even started. Don't advice to order from them. No communicate, standard robot replies. Without solution. Updated: 29.03 I received... See more
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Bij Achaté draait alles om kwaliteit en klanttevredenheid. Onze hoogwaardige producten zijn ontworpen om uw dagelijks leven gemakkelijker te maken. Vertrouw op onze innovatieve oplossingen voor een schoon en verzorgd huishouden. Bestel nu via onze website en ervaar zelf het verschil!
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Konijnenberg 191, 4825BC, Breda, Netherlands
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First I waited over a month to have it delivered and then when it finally came I was beyond disappointed as it seems like a really cheap produck. No functions at all, low capacity for work. I took a bundle of products so for all of them I can say it's not worth the money. I would like to return and get my money back.

Reply from Achaté
I bought this cleaner mainly for carpets and upholstery and so far it does a very good job. The device is easy to use, comfortable to handle and removes stains effectively, often in just one pass.
A big advantage is the clean and dirty water tanks, which are larger than in many similar machines. This means less frequent refilling and emptying, which is especially convenient when cleaning larger areas like carpets or sofas.
The suction power is sufficient and leaves the fabric only slightly damp, so it dries relatively quickly. It also worked well for car upholstery.
Overall, a solid product for the price and a good choice for regular carpet and upholstery cleaning.
Does what is promissed, steamed,cleaned and fresh. Havent tried the carpet yet but hopefully same results as for the floor.
Very happy with my steam cleaner purchase so far. It works smmothly and delivers results. Very responscustomer service and prompt delivery even during the holiday season.
Best Christmas present ever. The package arrived fast and in time.
The vacuum cleaner en steamer are so good. Cleans floors and carpets like nothing before.
Within two weeks a key component of the device I ordered broke. This was a tiny plastic nozzle, not much larger than a euro coin, that should close the water compartment of the device. Without it, the entire machine won’t work. Upon inspection Achate replied by stating that the malfunction was due to user damage and she couldn’t do anything about it. According to her my only option was to buy the entire device again if I wanted to keep using it.
After I replied and asked her if she was insane, she offered a 50% discount. Of course, this is still not acceptable.
The issue is still not resolved and according to Dutch consumer law she is obligated to repair or exchange the product. I gave them three chances to fulfill that obligation, but she is not going to. So now, unfortunately, I have to take this to court.

Reply from Achaté
So far really happy with their products. Also very good service
Product Test:
As a first test, I used it on my wash basin, kitchen sink, and a small section of bathroom tiles, and it worked very well. The steam pressure is strong enough to lift hidden dirt and grime from corners and joints, which made the surfaces look noticeably cleaner. I also tried it on a few stained spots on my sofa, and the cleaner really helped loosen and remove the marks.
The device itself is compact, easy to handle, and simple to store, which makes it convenient for quick cleaning sessions around the house. The only drawback for me is the small water tank: I have to refill it again and again during longer cleaning tasks, which interrupts the workflow a bit.
Still, considering how well it cleans and how easy it is to use, I am satisfied with the product and would recommend it to anyone looking for a handy steam cleaner for targeted deep cleaning.
Service:
Delivery took longer than expected for this pre-order, but team's regular updates kept me well informed. Satisfied with the customer service as well.
I bought both the spot cleaner and the steam mop . I waited a ridiculous length of time for delivery. The steam mop works fine but the spot cleaner , not at all , I have looked for a trouble shooting page , in case I hadn’t assembled it correctly, I cannot find a link or instruction videos that actually shows you how to use it , I would like more information on this please . Re the spot cleaner , the power button turns on but no spray or suction.

Reply from Achaté
De clean and fresh vlekkenreiniger is echt een aanrader. Zeker in combinatie met een stoomapparaat.
“I purchased a steam cleaner from this store, and I’m completely satisfied with both the fast delivery and the quality of the device. It was an excellent shopping experience, and that’s why I’m giving them a full five stars.”
This Achaté brush is a game-changer for my bathroom cleaning routine. I no longer have to bend over or hurt my back scrubbing the tub. The extension handle is sturdy, and the different brush heads are perfect for corners. I wish I had bought this sooner!
Absolutely love this brush! It makes cleaning so much easier and saves me a ton of scrubbing time.
Great quality for the price. It cleans just as well as the more expensive brands I've looked at. The charging is fast, and it holds a charge long enough to do my whole bathroom and kitchen. Very happy with this purchase!"
I purchased the cleaner pro. It came with two bags of the same parts, but the part that attaches to the nozzle was missing. I sent a photo to customer service and they said the contents of the package were correct, and that the design had recently been updated so the connector cushion nozzle was not necessary. My design is the same as the photo on the website, and without the connector cushion part I can't use the small brush heads.
They won't admit that the contents of the package are wrong. It's a waste of my time, so I'll be returning it. I hope go through the process of cancellation.

Reply from Achaté
We bought the vacuum to be able to clean tapestry and carpets because we have small children. The cost of the vacuum is as much as the cost of one professional cleaning of a small couch so it's definitely worth it.
We also bought the cleaning solution from Achate and together we cleaned the couch very effectively.
Super tevreden over de handstomer en de steelstofzuiger pro. Met kindjes en diertjes in huis is snel en makkelijk kuisen echt een meerwaarde!
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