Achaté Reviews 11,817

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the quality and effectiveness of the products, noting their ability to clean various surfaces efficiently. Consumers appreciate the user-friendly design and the convenience these products bring to their cleaning routines. The compact size and lightweight nature of the devices are also frequently mentioned as positive attributes. People are generally satisfied with the delivery service, though some experienced delays. There are mixed opinions regarding order fulfillment, with some customers reporting issues such as receiving faulty items or missing parts. However, many reviewers express satisfaction with the company's responsiveness and willingness to resolve issues, often highlighting prompt replacements and helpful customer service.

Based on these reviews

Rated 4 out of 5 stars

Ordered Achate Spot Cleaner Pro and received faulty item that wont even started. Don't advice to order from them. No communicate, standard robot replies. Without solution. Updated: 29.03 I received... See more

Company replied

Rated 4 out of 5 stars

Super tevreden over de handstomer en de steelstofzuiger pro. Met kindjes en diertjes in huis is snel en makkelijk kuisen echt een meerwaarde!

Rated 4 out of 5 stars

The delivery took a little longer than expected and the product works just fine. Maybe a little more suction power would be welcome. However, the device is small enough to be carried around and to be... See more

Rated 5 out of 5 stars

We bought the vacuum to be able to clean tapestry and carpets because we have small children. The cost of the vacuum is as much as the cost of one professional cleaning of a small couch so it's defin... See more

Rated 5 out of 5 stars

I bought this cleaner mainly for carpets and upholstery and so far it does a very good job. The device is easy to use, comfortable to handle and removes stains effectively, often in just one pas... See more

Rated 5 out of 5 stars

Product Test: As a first test, I used it on my wash basin, kitchen sink, and a small section of bathroom tiles, and it worked very well. The steam pressure is strong enough to lift hidden dirt... See more

Rated 5 out of 5 stars

Best Christmas present ever. The package arrived fast and in time. The vacuum cleaner en steamer are so good. Cleans floors and carpets like nothing before.

Rated 5 out of 5 stars

“I purchased a steam cleaner from this store, and I’m completely satisfied with both the fast delivery and the quality of the device. It was an excellent shopping experience, and that’s why I’m givi... See more

Rated 5 out of 5 stars

Very happy with my steam cleaner purchase so far. It works smmothly and delivers results. Very responscustomer service and prompt delivery even during the holiday season.

Rated 5 out of 5 stars

Contact gehad via email support van Achaté. Verliep heel soepel en werd goed geholpen met de vraag die ik had over hun product.

Rated 3 out of 5 stars

Hi dears, Regarding the product quality, so far so good! ;) But I am not so happy regarding goods delivery, I did not receive any update for my order delivery and when I send email after one week,... See more

Rated 5 out of 5 stars

This Achaté brush is a game-changer for my bathroom cleaning routine. I no longer have to bend over or hurt my back scrubbing the tub. The extension handle is sturdy, and the different brush heads a... See more

Rated 5 out of 5 stars

It’s the second product what I buy , I’m very happy whit it, work very good , I have 3 Stafford in the house and everyday I need to clean , and big livingroom, so now I’m faster 💪🏻 I really recommen... See more

Rated 5 out of 5 stars

i have always been happy with their products, my mop has an issue and after a mail they quickly responded and have sent me a new one, great and quick service.

Rated 1 out of 5 stars

Terrible, half of December I did an order. After TWO months and sending a lot of emails I get my hand steamer finally today. Well it’s nog working at all and broke all ready after waiting for so long.... See more

Company replied

Rated 2 out of 5 stars

I bought both the spot cleaner and the steam mop . I waited a ridiculous length of time for delivery. The steam mop works fine but the spot cleaner , not at all , I have looked for a trouble shooting... See more

Company replied

Rated 5 out of 5 stars

The service was great and very helpful. There was a problem with the transport but due to the persistence of the service i received the product. A mobile high pressure device. I used it today to clean... See more

Rated 1 out of 5 stars

Within two weeks a key component of the device I ordered broke. This was a tiny plastic nozzle, not much larger than a euro coin, that should close the water compartment of the device. Without it,... See more

Company replied

Rated 5 out of 5 stars

It all started with the mop, and then i had to buy almost all cleaning machines and supplies from this brand Absolutely my favourite cleaning brand!

Rated 1 out of 5 stars

I received a defective vacuum cleaner which I immediately reported to the company. I was requested to send it back at my own expense, despite still being within the 14 day return period. After some ba... See more

Company replied

Rated 1 out of 5 stars

I bought the vaccum cleaner and asked to deliver to my home. It did not arrive the date expected. When I followed up they explained that there was a delay in production and it would be shipped shortly... See more

Company replied

Rated 2 out of 5 stars

I recently tried this product and, unfortunately, it did not meet my expectations. It worked well the first couple of times, but then it stopped functioning without any clear reason. I had hoped for m... See more

Company replied

Rated 1 out of 5 stars

I purchased the cleaner pro. It came with two bags of the same parts, but the part that attaches to the nozzle was missing. I sent a photo to customer service and they said the contents of the pack... See more

Company replied

Rated 1 out of 5 stars

First I waited over a month to have it delivered and then when it finally came I was beyond disappointed as it seems like a really cheap produck. No functions at all, low capacity for work. I took a b... See more

Company replied

Rated 1 out of 5 stars

Send the steamer in return because I was not satisfied. Have been asking for my money in return for over a month and a half. They always ask me to wait. Now they even say that we received a new one. W... See more

Rated 5 out of 5 stars

Amazing product and easy to use ! Tech support and staff are always amazing wonderful! Hopi tantu gezelig team whoop Whoop !

Rated 1 out of 5 stars

Is not a serious company still now I don’t receive the product and I paid already, I sent mails and nobody answer it is a terrible experience with this company 👎👎👎

Company replied

Rated 5 out of 5 stars

De clean and fresh vlekkenreiniger is echt een aanrader. Zeker in combinatie met een stoomapparaat.

Rated 2 out of 5 stars

The cleaning brush don't work as shown on movie. The spray mecanism don't work. The 2 speed is very slow and very slow, not much of a difference. It sound like it almost out of power, even full loade... See more

Company replied

Rated 5 out of 5 stars

Does what is promissed, steamed,cleaned and fresh. Havent tried the carpet yet but hopefully same results as for the floor.

Rated 5 out of 5 stars

Fast delivery and the products are great. A huge upgrade from what we had. Very happy with the hoover and spot cleaner

Rated 5 out of 5 stars

The steamer works really well and is so easy to use. Love that it’s also light weight. Definitely worth every penny spent on it!

Rated 5 out of 5 stars

Its very good clean so nice and very practical, im very happy whit it

Rated 5 out of 5 stars

Great products, lots of steam so really cleans well. Light and easy to carry. Makes cleaning easy.

Rated 5 out of 5 stars

This is good product. I have 2 of steam cleaner and they are very good;)


Company details

  1. Cleaning Products Supplier

Written by the company

Bij Achaté draait alles om kwaliteit en klanttevredenheid. Onze hoogwaardige producten zijn ontworpen om uw dagelijks leven gemakkelijker te maken. Vertrouw op onze innovatieve oplossingen voor een schoon en verzorgd huishouden. Bestel nu via onze website en ervaar zelf het verschil!

Written by the company

14 dagen proefperiode
Probeer onze schoonmaakproducten 14 dagen zonder risico. Bent u niet tevreden? Geen zorgen, u kunt het product eenvoudig retourneren.
2 jaar garantie
Wij staan achter de kwaliteit van onze producten. Daarom bieden we minimaal 2 jaar garantie op al uw aankopen. Gaat er iets stuk binnen deze periode? Wij sturen u direct een vervangend product!
Praktisch en efficiënt
Onze producten, zoals de populaire Achaté Steelstofzuiger, zijn ontworpen met gebruiksgemak in gedachten. Met krachtige zuigkracht, eenvoudig onderhoud en een slim ontwerp zorgen wij ervoor dat schoonmaken moeiteloos verloopt.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 1 out of 5 stars

BAD, don't buy

First I waited over a month to have it delivered and then when it finally came I was beyond disappointed as it seems like a really cheap produck. No functions at all, low capacity for work. I took a bundle of products so for all of them I can say it's not worth the money. I would like to return and get my money back.

December 7, 2025
Achaté logo

Reply from Achaté

Dear Ivana,

We’re sorry to hear that the product did not meet your expectations. We would like to clarify that the delivery time for your order was 18 days, which was clearly stated as the expected delivery timeframe on the product page at the time of purchase.

That said, we absolutely want to look into your situation and see how we can resolve this properly for you. Could you please send us an email at [email protected]
I will personally review your case and look for a suitable solution.

Rated 5 out of 5 stars

Very practical stain cleaner

I bought this cleaner mainly for carpets and upholstery and so far it does a very good job. The device is easy to use, comfortable to handle and removes stains effectively, often in just one pass.

A big advantage is the clean and dirty water tanks, which are larger than in many similar machines. This means less frequent refilling and emptying, which is especially convenient when cleaning larger areas like carpets or sofas.

The suction power is sufficient and leaves the fabric only slightly damp, so it dries relatively quickly. It also worked well for car upholstery.

Overall, a solid product for the price and a good choice for regular carpet and upholstery cleaning.

January 20, 2026
Unprompted review
Rated 2 out of 5 stars

Not as I expected

Not as I expected

December 3, 2025
Achaté logo

Reply from Achaté

Dear Herzallah,

We are sorry to hear that the device does not meet your expectations.

Could you please send us an email at [email protected]? We will make sure this is resolved properly.

Rated 5 out of 5 stars

Great product and service

Very happy with my steam cleaner purchase so far. It works smmothly and delivers results. Very responscustomer service and prompt delivery even during the holiday season.

December 30, 2025
Rated 1 out of 5 stars

Quality not gd

Quality not gd

December 27, 2025
Achaté logo

Reply from Achaté

Dear Wayne,

We’re sorry to hear that the quality did not meet your expectations.

I will contact you so we can resolve this properly.

Rated 1 out of 5 stars

Very bad product & complaint handling

Within two weeks a key component of the device I ordered broke. This was a tiny plastic nozzle, not much larger than a euro coin, that should close the water compartment of the device. Without it, the entire machine won’t work. Upon inspection Achate replied by stating that the malfunction was due to user damage and she couldn’t do anything about it. According to her my only option was to buy the entire device again if I wanted to keep using it.

After I replied and asked her if she was insane, she offered a 50% discount. Of course, this is still not acceptable.

The issue is still not resolved and according to Dutch consumer law she is obligated to repair or exchange the product. I gave them three chances to fulfill that obligation, but she is not going to. So now, unfortunately, I have to take this to court.

January 2, 2026
Unprompted review
Achaté logo

Reply from Achaté

Dear Jermaine,

Can you contact me at '[email protected]'? When you contact met, we can make a solution for your problem.

Rated 5 out of 5 stars

Product Test

Product Test:
As a first test, I used it on my wash basin, kitchen sink, and a small section of bathroom tiles, and it worked very well. The steam pressure is strong enough to lift hidden dirt and grime from corners and joints, which made the surfaces look noticeably cleaner. I also tried it on a few stained spots on my sofa, and the cleaner really helped loosen and remove the marks.
The device itself is compact, easy to handle, and simple to store, which makes it convenient for quick cleaning sessions around the house. The only drawback for me is the small water tank: I have to refill it again and again during longer cleaning tasks, which interrupts the workflow a bit.
Still, considering how well it cleans and how easy it is to use, I am satisfied with the product and would recommend it to anyone looking for a handy steam cleaner for targeted deep cleaning.

Service:
Delivery took longer than expected for this pre-order, but team's regular updates kept me well informed. Satisfied with the customer service as well.

December 5, 2025
Unprompted review
Rated 2 out of 5 stars

I would like some help with this please !

I bought both the spot cleaner and the steam mop . I waited a ridiculous length of time for delivery. The steam mop works fine but the spot cleaner , not at all , I have looked for a trouble shooting page , in case I hadn’t assembled it correctly, I cannot find a link or instruction videos that actually shows you how to use it , I would like more information on this please . Re the spot cleaner , the power button turns on but no spray or suction.

October 12, 2025
Achaté logo

Reply from Achaté

Dear Elizabeth,

I’m sorry to hear this! I will send you a personal email so we can solve the issue together.

Rated 5 out of 5 stars

“I purchased a steam cleaner from this…

“I purchased a steam cleaner from this store, and I’m completely satisfied with both the fast delivery and the quality of the device. It was an excellent shopping experience, and that’s why I’m giving them a full five stars.”

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

This Achaté brush is a game-changer for…

This Achaté brush is a game-changer for my bathroom cleaning routine. I no longer have to bend over or hurt my back scrubbing the tub. The extension handle is sturdy, and the different brush heads are perfect for corners. I wish I had bought this sooner!
Absolutely love this brush! It makes cleaning so much easier and saves me a ton of scrubbing time.
Great quality for the price. It cleans just as well as the more expensive brands I've looked at. The charging is fast, and it holds a charge long enough to do my whole bathroom and kitchen. Very happy with this purchase!"

November 21, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased the cleaner pro

I purchased the cleaner pro. It came with two bags of the same parts, but the part that attaches to the nozzle was missing. I sent a photo to customer service and they said the contents of the package were correct, and that the design had recently been updated so the connector cushion nozzle was not necessary. My design is the same as the photo on the website, and without the connector cushion part I can't use the small brush heads.
They won't admit that the contents of the package are wrong. It's a waste of my time, so I'll be returning it. I hope go through the process of cancellation.

November 17, 2025
Unprompted review
Achaté logo

Reply from Achaté

Hi there,

We’re sorry to hear about your experience. We’ve already asked you for your details so we can look into this and help you directly. If you could please send us your order information, we’ll make sure this is resolved for you as quickly as possible.

Rated 5 out of 5 stars

Great for cleaning tapestry

We bought the vacuum to be able to clean tapestry and carpets because we have small children. The cost of the vacuum is as much as the cost of one professional cleaning of a small couch so it's definitely worth it.
We also bought the cleaning solution from Achate and together we cleaned the couch very effectively.

November 15, 2025
Unprompted review

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