Aircall Reviews 1,006

Great potential, but poor customer support and limited understanding that creating value is the ultimate goal. It took us three months to activate SMS on our U.S. number while the team kept promising... See more

I’ve been trying to move our phone services to Aircall, but the experience so far has been incredibly frustrating. Shauna from the Sydney office initially provided an offer, which I accepte... See more

Usually very good and easy to use. The only thing I have been noticing, is that lately, the name I am calling is not remembered, I must re-enter name and number.

We had been searching for a company that could help us register a phone number in Germany, and Aircall was the first one that truly understood the process. Their team clearly knows the bureaucracy of... See more

Jan N. Tittel has done an outstanding job working with our team. From the very beginning, he showed a high level of professionalism, patience, and dedication to understanding our needs. He was... See more

We recently switched to Aircall as our new calling provider and were thoroughly impressed by the level of support we received. The entire team was incredibly helpful throughout the subscription, onb... See more

My experience with Aircall has been positive since we started working with them 3 years ago. I'd like to specifically give Xavier Nicholls a shout out as he's been our account manager over the pas... See more

Alex was really helpful during our creation process. He suggested great solutions tailored to our model, and the proposed pricing is a great fit as well. Thanks for the support and understanding throu... See more

We had a fantastic onboarding experience with Alex from Aircall. He was extremely detailed, answered all of our questions thoroughly, and made the entire process smooth and easy to understand. His e... See more

We are really very satisfied with the service and user experience. We have been working with Aircall for several years now and have not had any problems.

Aircall provided a fantastic service from day 1 we reached them. They understood our needs and gave to us an offer that suited our needs. Highly recommend the company and their service.

I’ve been with my new company for 6 months. We are a remote company, with employees all over the world, and clients here in the US. This is the first time I’ve used Aircall, and I haven’t liked it sin... See more

We have some trouble on first calls each day, and since 10/12 days, bad audio quality on several calls. And, for me, interface is not user-friendly

They share your data and conversations with third-parties without your consent. Rude customer service. Don’t waste your time or money. Edit: After reading your reply, you clearly don't take custome... See more

Fairly sure this company is a fraudulent scam from top to bottom. We received a hefty 4-figure bill halfway into our year contract out of the blue. Turns out our account was "compromised" and 5 seats... See more

They charged us and they terminated our account without any reasons given. When we started they were so polite at that time but after terminating they blocked our numbers and charged a invoice without... See more

Avoid Aircall at all costs. Their service and customer support team are terrible. We cancelled our subscription on the day the renewal was due and they still charged us for the month in advance and... See more

The service is ok, until you need assistance or to cancel the membership. This team charged us over $9K even after I tried to cancel the membership. They have no phone number to call, and all their fo... See more

We have now had two incidents where people have accessed our account and started making bulk calls. We had 2FA turned on but are being told we shared the password. This is not correct. Avoid this c... See more

Terrible company. We have spent more than 10k on this company and when an issue arrise they are not even able to provide a way to reach them over the phone or via chat. Only email. This past few... See more

Aircall and Alex initially sold us a solution with SIP trunking but later reneged on the agreement, claiming a policy change they were unaware of. Their only offer was to honor the original deal—if we... See more

We've used the service for some years. But sadly when it comes to removing usused items from your plan the company forces this to only happen on a once a year basis, without any flexibility.... See more

We have been with aircall for a number of years now. But never any help. Have been contacting them via phone, email, facebook and their AI Chat (which is useless) about getting an SMS service added... See more

Where do I even begin? 1. Android app barely ever works -- even with notifications turned on, app doesn't ring and only displays a missed call after. 2. Searching by contact or phone number in... See more

This company feels like a 200-year-old corporate giant. Their processes are opaque, teams don’t communicate properly, and customer support is slow with little power to actually help. It often feels li... See more

Aircall’s customer service is, without question, the most unproductive, unprofessional, and disorganised team I’ve ever dealt with. For months, they’ve been incorrectly charging our account... See more

I used aircall awhile back, and they call connection was horrible. When I asked about what I needed to do to troubleshoot the issue, I was never given any support. Absolutely horrible experience.... See more

You replied on my previous review i have to reach out Aircall’s customer support. How can you say that when your customer support experience has been the worst I’ve ever encountered? I tried several t... See more

Very Disappointing Experience – Unresponsive After Initial Meeting We had a Zoom meeting with Mark, during which we answered all his questions and he confirmed he would send over a quote. Since the... See more

Please please please avoid using this company at all cost. We have not been using this service for years but they have charged our company credit card with over £2k for the year ahead with no w... See more

This app keeps updating all the wrong things. You're getting used to the new UI? Tough luck, they're gonna update again and make it more confusing. Oh, it was easy to access your transcripts and rec... See more

We added multiple users to our Aircall subscription but later didn’t need them anymore. After removing those users from our account, I was shocked to find out they still remained on the paid subsc... See more

I cancelled my Aircall subscription thinking that would be the end of it. But no – they still charged me for an entire extra month after cancellation. Apparently, you can’t just cancel and walk aw... See more

The sales person said I can cancel anytime just to get me to sign up. The set up was very difficult and was offered little support outside their very slow and clunky customer service team. We ended up... See more

worst services its a scam service . they charged me 2 times and then they turned my account terminate. I had paid 1 invoice first and the next day they again deduct my money and then put my account te... See more

Without a doubt the worst customer services I have ever come across from a business. There is absolutely no way of getting through to anyone relevant, needing to raise several tickets and constantly... See more

We started using Aircall in 2015, when they first launched. The pricing has changed multiple times as they grew, and we ended up 10 years later on a yearly plan. The website currently states that yo... See more

If I could leave less than 1 star, I would—Aircall doesn't even deserve a single star. The communication throughout my trial was non-existent. No responses, no follow-up, no real support. For a c... See more

I did subscription to get a phone number in France, the number is not working at all and customer support was not taking care of my complaint. I asked to get my payment back, no one is caring about th... See more

As a small business, who was just a few clicks away from signing up to Aircall’s 1 year plan I’m glad I didn’t. While I have used their 7 day trial before and honestly liked some of the features e... See more

I signed up for Aircall’s 7-day free trial to test it for my agency, but the trial was effectively canceled on day 2 due to “market restrictions.” After I provided my use case (cold calling for my... See more

Spent 6 months trying to implement the Aircall system into our business. Despite repeated requests for essential technical information and support they were unwilling to help. This was due to a "hard... See more

We bought Aircall specifically because we were told it would integrate smoothly with Zoho CRM, automatically logging calls and saving our team time. In reality the integration was anything but sea... See more

Lines is constantly bad while I have a great internet connection. Also recently renewed the UI which is horrible. Really took a step backwards.

I used Aircall for my outsourcing company for a year. Almost 2 weeks ago, a team member emailed me for my business license and some other details, to verify for security reasons, which was... See more

Aircall sounds great at first, until you sign up with the company. Their customer service is 0/5. It's very slow. Replies usually come 5+ days later. I signed up after going through a tutorial with... See more