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Aloft Tiles Reviews 71

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, emphasizing their high quality and aesthetic appeal, often noting that the tiles are even more beautiful in person than they appear online. Consumers appreciate the user-friendly website and the ease with which they can sample and purchase tiles compared to other companies. The customer service is frequently mentioned as excellent, with staff members being described as helpful, pleasant, and knowledgeable about the products. People are also satisfied with the delivery service, highlighting the careful packaging and prompt shipping. Many reviewers express gratitude for the smooth and well-communicated shipping process, with tiles arriving in perfect condition. The company's responsiveness in resolving shipping issues and following up with customers is also appreciated.

Based on these reviews

Rated 5 out of 5 stars

Beautiful tiles! Aloft also followed up with me after I ordered a tile sample to see if they could be of any further assistance. Tiles are notoriously difficult to get right, so I appreciated that. Pl... See more

Rated 5 out of 5 stars

Beautiful, high quality tile, excellent customer service, fast shipping, user friendly website. Highly recommend! Aloft tiles makes sampling and buying tile so much easier than many other companies, a... See more

Rated 5 out of 5 stars

Amazing experience with Aloft. Prompt communication, very helpful with all my questions. Shipping went very smooth. Tile was safely packaged and arrived in beautiful condition. Excellent Quality tile... See more

Rated 5 out of 5 stars

The young woman I spoke to when I first looked into getting mosaic tile was not only helpful but also pleasant and knowledgeable. She clearly knew her product and quickly arranged to send me samples.... See more

Rated 3 out of 5 stars

Customer service and quick shipping of the tile sample was great. But the tile themselves looked better in the picture. The tile looked like an ink jet printer image and we won't be choosing this for... See more

Rated 2 out of 5 stars

The first tile in the box was badly broken. It was a 24X48 porcelain tile that we are installing for our kitchen backsplash. The tile looked as it did on the website just disappointed that it came s... See more

Rated 5 out of 5 stars

The customer service was terrific. The tile samples arrived very quickly and in great condition. They're all beautiful and it will take some time to decide in which direction to go. Thanks very muc... See more

Rated 5 out of 5 stars

I searched high and low for the right color and finish of the pencil trim tile that I finally found on Aloft Tiles' website. I am happy with the product quality and shipping time frame.

Rated 5 out of 5 stars

The tile sample came very quickly and then our order arrived quickly. The customer service person followed up with us about the sample and the tile order. They were very helpful.

Rated 5 out of 5 stars

Tiles were just as described online and even more beautiful in person. Everything arrived quickly and in perfect condition.

Rated 5 out of 5 stars

When you are shipping something delicate it needs to securely wrapped-the three pencil tiles that broke were loosely wrapped in bubble wrap and the bubble wrap was not even taped closed on the ends th... See more

Rated 5 out of 5 stars

Gorgeous tiles and excellent customer service. There was a problem with the shipping on my order that was resolved promptly and painlessly.

Rated 5 out of 5 stars

Tile came as planned and I have to say they wrapped ,protected the tile great! I get so tired of ordering tile and it always gets here broken very pleased with the product and the service

Rated 5 out of 5 stars

Aloft tiles is incredible to work with. Julia went above and beyond to get my order out. I highly recommend them and will use them again in the future. Thanks

Rated 5 out of 5 stars

Good selection , nice customer service very helpful , received the samples on time as promised , I am going to remember your business when I need tiles .

Rated 5 out of 5 stars

Got back to me quickly when I needed information. Gave me helpful info. Shipped tiles quickly.

Rated 5 out of 5 stars

The tile is beautiful! The customer service is excellent! Installed without any difficulty!

Rated 5 out of 5 stars

Customer service was excellent, shipping was well communicated. Every piece arrived intact.

Rated 5 out of 5 stars

Excellent customer service and fast delivery.We are now communicating towards

Rated 1 out of 5 stars

Got samples and they were all broken.

Company replied


Company details

  1. #1 of 8 best companies in Tile Store

Written by the company

At Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

71 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Highly recommend Aloft!

Beautiful, high quality tile, excellent customer service, fast shipping, user friendly website. Highly recommend! Aloft tiles makes sampling and buying tile so much easier than many other companies, and I know I’m getting a quality product.

January 28, 2026
Rated 5 out of 5 stars

Great company tile and service…

Tile came as planned and I have to say they wrapped ,protected the tile great! I get so tired of ordering tile and it always gets here broken very pleased with the product and the service

November 11, 2025
Rated 5 out of 5 stars

When you are shipping something…

When you are shipping something delicate it needs to securely wrapped-the three pencil tiles that broke were loosely wrapped in bubble wrap and the bubble wrap was not even taped closed on the ends then it was stuck in a box that had a lot of room it for them to move-it should have been filled with packing materials to prevent movement. The tiles themselves are beautiful but the experience of having to send to send broken tiles back and hope they come in time so as not to delay our remodel was not pleasant

November 18, 2025
Rated 4 out of 5 stars

Absolutely Amazing

Absolutely Amazing. They were so friendly and helpful. Our new home looks like amazing 😍. Best recommended them.

December 1, 2025
Unprompted review
Aloft Tiles logo

Reply from Aloft Tiles

Thank you for your kind recommendation of our tiles and service! We’re pleased to hear that we provided you with excellent service. It looks like you might have intended to leave us a 5-star review, but we truly appreciate you taking the time to share that your new home looks fantastic! Cheers!

Rated 5 out of 5 stars

Beautiful Tiles

The customer service was terrific. The tile samples arrived very quickly and in great condition. They're all beautiful and it will take some time to decide in which direction to go. Thanks very much!

November 6, 2025

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