Painfully slow page loading, especially when selecting filters for new searches. I've seen zero results from email campaigns. The only replies are OOO notifications. Even with very light email volume,... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- #308 of 329 best companies in Software Company
- #26 of 27 best companies in Business Development Service
- #241 of 246 best companies in Business to Business Service
- #37 of 44 best companies in Internet Marketing Service
- #72 of 78 best companies in Software Vendor
Written by the company
Apollo is a $1.6B AI-powered sales platform that helps revenue teams find and engage leads, automate outreach, manage deals, and enrich data — all in one place. Known for its industry-leading B2B database of more than 210 million contacts and 35 million companies, Apollo’s end-to-end platform helps businesses of all sizes unlock their full market potential with unparalleled precision and ease. Trusted by 500,000+ companies, including Autodesk, Cyera, and DocuSign, Apollo is building the number one go-to-market platform to make the sales process intelligent, turnkey, and accessible for all. Visit apollo.io to learn more.
Everything you need to sell, scale, and succeed
Written by the company

- Find the right people and book quality meetings
- Apollo is an end-to-end AI sales platform with all the features, integrations, and training you need to grow your business.
Contact info
535 Mission St, 94115, San Francisco, United States
- [email protected]
- apollo.io
Replied to 4% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They illegally acquire your details and sell without consent
They acquired our non-public business emails that are used for administration purposes only, and decided to sell them without our consent. I only found out after one of the many businesses bombarding us responded to our demand to disclose where our details were acquired from. Disgusting practice.
Best tool to find the right PIC
I never thought it would be so easy to find the right PIC for companies of all sizes in Europe.
I love this program and would recommend it to anyone who is really looking for a tool that helps them contact the right people.
Great Prospecting Tool, but Account Restrictions Are Frustrating
Apollo is a great prospecting tool and very useful for finding and managing leads.
However, the frequent account restrictions are frustrating and disrupt my work.
Please improve this process so genuine users can work without interruptions.
All good with information fields
All good with information fields, just wish the emails were verified and accurate enough.
I am really disappointed in this platform.
I am really disappointed in this platform. It feels like they're changing the UI all the time just for the sake of changing it, the layout is not intuitive, and I've waited 30+minutes for "live" support. I have also received tons of outdated data - people no longer at the company listed in Apollo. Pretty poor experience overall.
Terrible product
Terrible product, a lot of issues. The UI is nice but the functionality is not, it just doesnt work how it's supposed to. Avoid.
Apollo NOT a good partner to work with
Hi Just signed up with Apollo and it seems very slow in its response. The platform just hangs for a while before it responds.
I tried to get training and wasn't able to make the date and time they set up. I asked to reschedule and they said they couldn't without management approval. This is absurd.
I sent a support ticket and haven't gotten a response yet. Not even an acknowledgment.
I am looking to replace this service

Reply from Apollo
Ive had a great experience
Ive had a great experience, cant wait to make some money so i can afford the paid version!
APOLLO IS A GOOD-FACED PRODUCT
APOLLO IS A GOOD-FACED PRODUCT, BUT THE ACTUAL EXPERIENCE IS FRUSTRATING. THE ACCURACY OF DATA IS A HIT OR MISS, EMAILS BOUNCE MORE OFTEN THAN THEY SHOULD, AND THE SYSTEM IS SLOW AND CLUNKY AT TIMES. CUSTOMER SUPPORT IS UNHELPFUL AND HIDES BEHIND “POLICIES” WHEN IT COMES TO ACTUAL PROBLEMS. FOR THE COST, I EXPECT GOOD LEADS AND EASY CREDIT USAGE, NOT CONFUSION AND WASTED TIME. NOT WORTH IT.
Congrats Apollo, you won my $356 but lost my respect
Hey there,
Aurelio, BDM.
I don’t know how many of you have experience with Apollo’s refund policy, but basically it literally impedes any refund, even when it is clearly evident that the purchase was a mistake.
In my case, I mistakenly activated an extra seat (I thought I had an extra user included in my plan) and was billed with $356, pro-rata. I immediately contacted support to ask for reimbursement, proving that I was not intending to buy another seat, just to invite a new user.
Despite all evidence, “policies” do not allow reimbursement.
So yes, Apollo, you won my $356 but definitely got zero possibility that I recommend your tool to my network.
Just for the sake of curiosity, how many others had a similar issue?
Can you suggest more customer friendly alternatives?

Reply from Apollo
Pathetic Customer Support & Broken Credit System
Apollo.io might look great on the surface, but the customer service is honestly one of the worst I’ve experienced.
A simple support ticket takes around 2 weeks just to close, and even then the responses feel slow, generic, and unhelpful. If you're running a business and need fast resolution, Apollo is a headache.
On top of that, they introduced some new feature called a “waterfall” system (whatever nonsense that is), and it completely messes up the way credits are used. Credits get consumed unpredictably, and it feels like you're constantly losing value without clear transparency.
Overall, Apollo has become more frustrating than useful. If you're serious about lead generation, I strongly recommend you look for better platforms with reliable support and clearer credit usage.

Reply from Apollo
terrible
terrible. how hard can it be to reach to a human agent that actually helps and doesnt dissappear
Okay data, rancid sequencer
Their info database is fine, and for the most part pretty solid info in it. But their sequencer and SEP tool were rancid. Possibly the most useless Hubspot integration I've ever had to deal with.

Reply from Apollo
False Advertising
Apollo.io have run a blatantly false advertising campaign reflecting a change to one of their key features that we use often. They stated that restrictions would be imposed on this feature for our paid plan. These restrictions were still workable for us, however, we have found out since that the feature has been switched off completely; the feature being website visitors. We were not told this would be the case (we were in fact told the opposite) and we've been told that we have to double our spend with them in order to reaccess this feature. It's also important to note that this was manually imposed on our account because it took place eight days after the originally advertised change was meant to occur. And their website and plan list still includes this website visitor feature as an option for our paid plan, which is blatantly a lie because we're on that plan and we do not receive access to that feature anymore. When I spoke to support, they said they were sunsetting the feature and that they acknowledged they failed to communicate it properly to all of their customers, which is extremely poor.

Reply from Apollo
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







