Bagmasters.com Reviews 1,759

We previously worked with Kimica and her team at Bagmasters - it was a great experience, so we decided to come back for more Swag. Working with Kimica is a breeze, and you're never left in the dark.... See more

Thank you to Derrett and the Bagmasters team for the constant assistance through our order process. These items are for educators at a Back to School community backpack giveaway. We are a PBS member s... See more

Derrett has been an outstanding account manager for us. He’s always quick to respond, incredibly helpful, and consistently reliable. No matter the request, he follows through and never lets us down. W... See more

This was my first time shopping on Bagmasters. I waited until the last minute to get something I needed right away, so I was hesitant about the price being a bit higher than I wanted. Their EXCELLEN... See more

Our nonprofit decided to order some bags as perks for membership. I stumbled across Bagmasters online and wow, am I glad that I did! First, I was able to order samples for any of the bags I wanted the... See more

I worked with Derrett Coleman to get some last-minute promotional items for one of our event sponsors. He helped me greatly by getting us quick mock-ups of the items and quotes for multiple modificat... See more

I had a quick turnaround on a small backpack order for my startup. I was concerned the bags wouldn't fit our laptops so Kimica at Bagmasters rushed my a sample so I could ensure the size worked, and m... See more

Its been a pleasure working with Derrett. He has excellent customer service skills, listens well, is very attentive, accomodating, and most importantly, guided me very well, worked fast to help me m... See more

Working with Mr. Coleman was a good experience to understanding the ordering process, setup fees and shipping costs! He communicated effectively potential modifications with our order and future ord... See more

This was my first time ordering something for an event and didn't know anything about the images that can go on the promotional items. Kimica at Bagmasters helped me through the process. She really... See more

After confirming the canceled order in writing they processed the payment and shipped the product. Product itself was of average quality and more expensive than last year's order. Disappointed in t... See more

Derrett and Kimica have been very helpful in guiding me in the process of choosing a bag and and adding a custom print to a small bulk order. I corresponded with them via email and over the phone, and... See more

These guys came through when their competitor could not get the job done! After a really bad experience working with one of their competitors, I was both frustrated and getting a little desperate a... See more

Excellent customer service! Eugenia and Claudia wasted no time processing a reprint after we reported a mistake on our order. It was shipped to us within a few days time. I don't know what our smal... See more

Well my cust serv rep was the most positive thing about this. He has been doing what he can to make it right. We ordered 120 straw hats… they arrived and while the design was perfect and looked good t... See more

False advertising, diner mugs are advertised on web page as silkscreened, and on my invoice said silkscreen, however what I received was clearly a heat applied sticker, like what you can do with... See more

Super attentive and helpful. I've only ordered my samples at this point but within 24hrs they are en route being delivered today. Derrett has been extremely accommodating and made navigating this proc... See more

I was very pleased with the end product received, the bags I ordered arrived on time despite the product being out of stock when I began my order. The quality and print were great! I will say that... See more

The process was extremely quick and painless. They produced an image of what our designed bags looked like but also offered critiques to make the bags better. Printing was great, customer service was... See more

I ordered 130 custom backpacks and they were able to turn around and get me the backpacks super quick before my deadline. The quality is amazing and they are so easy to work with! Kimica has been amaz... See more

I was working with "Custom Ink" on some backpacks that we needed for our most important show of the year, and Custom Ink failed to follow through with their delivery date. I reached out to Bagmaster... See more

Our canvas tote bags are beautiful! We cannot wait to share them at our office ribbon cutting. Eugenia and Bagmaster crew were so helpful, as we placed our order! A top notch experience, highly recomm... See more

Derrett, my rep, was incredible. Communication was there when needed and the cherry on top was receiving my order. It was a very quick turnaround AND the bags were gorgeous. Everyone I have shown t... See more

Great quality product and responsive customer service team! This was my first time ordering from Bagmasters for my business and I was very impressed with the quality of the product and the printing... See more

From start to finish, the process was easy and the items we received were quality. I was nervous having not seen the product in person but was quickly relieved when we opened the box and the quality w... See more

Great products, communication, and price point. I love both the bags and mugs I ordered and feel as though I got great value for my bucks. My only complaint is that there are too many offerings. T... See more

This is the second time working with Bagmasters and would highly recommend them. Our account manager Derrett goes above and beyond, is very responsive, and provides genuine customer service with atte... See more

Bagmasters is a new business partner. Eugenia and Kimica were excellent from the initial point of contact through the entire process. Efficient and on top of the entire project. Great job!! Couldn't... See more

I ordered these bags to give away at my rental property for each guest. Put it in the water,quality canvas personalized with a cabin name. Very happy with my purchase and will be purchasing again.

Very simple questions that other vendors were able to answer were not answered correctly by Bagmasters. Had to spend many hours re-writing email to clarify and still was not being heard. Not to mentio... See more

On short notice I wanted to purchase several dozen coffee mugs as "thanks you's" for volunteers working on a a large historical research project. After a query to a local trophy/awards vendor met a d... See more

eugenia was fantastic. attentive and when i didnt get my order she went above and beyond to help locate with GPS coordinates. Wow. technology. Thaks bagmasters. oh plus i LOVE the little bbooks. P... See more

I’m very happy with this bag! It was a bit pricey but that was due to the addition of a one-time template charge. I appreciate that a minimum order wasn’t required, as this is just for my persona... See more

I have purchased a number of times and been satisfied with overall quality of product…BUT the website is wonky and somehow the place to add my discount code never appears before final checkout! I call... See more

Once again, Bagmasters came through with a high-quality product, competitive pricing, and fast delivery. I highly recommend them. The team is responsive, professional, and a pleasure to work with. Thi... See more

This was our first order with Bagmasters. They responded to emails quickly, adjusted the proof according to my specifications, shipped within the projected window, and delivered a quality product. Ver... See more

I tried to place a custom order but the website would not let me proceed to checkout. I called Customer Service and spoke with Kimica, the order was reviewed, placed and I had an E-proof to review in... See more

Second time we've ordered insulated bags with our logo. Second verse same as the first! Once again the communication with ordering was very good. Production and shipping were crazy fast. Had the cases... See more

Bagmasters was amazing to work with. Super easy from the start. Lots of communication. And - most importantly - everyone who touched my order showed they cared! I'll be back and would recommend Bag... See more

This is the third time I've ordered from Bagmasters and I appreciate the fast production and shipping time as well as the overall product quality. My account manager Kimica is helpful and responsive,... See more

I needed a new bag and I was able find it on Bagmasters. Everything was great until check-out - I felt check-out should have been more straightforward than what ended up happening. And I'm still not c... See more

Derrett immediately helped me with my order request. Order things in bulk can be very time consuming but with bagmasters it never is they are on top of it and kind. I have used them I few times and ha... See more

I had an unfortunate experience with another company prior to Bagmasters and l missed a deadline. I found Bagmasters and called to see if they would be a good company to take a chance on. Customer Ser... See more