Boundless Immigration Reviews 4,777

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the tireless effort and dedication of the staff, who work around the clock to resolve issues promptly. The consensus is strong regarding the positive sentiment towards the staff, customer service, response time, and overall service provided. People feel supported throughout their journey, with the team easing stress and providing reliable assistance. Consumers highlight the user-friendly experience and the knowledge and helpfulness of the agents. The support team is commended for their patience, clear communication, and ability to provide reassurance. Reviewers also appreciate the quick and accurate resolution of issues, both via phone and chat, making the entire process smoother and less stressful.

Based on these reviews

Rated 5 out of 5 stars

Boundless immigration org got us like nothing else,it the best team and works round the clock making sure that the immigration process is hustle free,more like taking the weight off your shoulde... See more

Company replied

Rated 5 out of 5 stars

Francis John was very straightforward and answered all my questions regarding my case status. He was very helpful throughout the process. You can always count on boundless to have reliable people ther... See more

Company replied

Rated 5 out of 5 stars

All my concerns were addressed and I'm happy with the outcome. I'm pleased to know that my account won't be locked, since I've already shipped the k-1 application. Fritzie Jhoy was knowledgable an... See more

Company replied

Rated 5 out of 5 stars

Our journey wouldn’t have been possible without your support along the way;you’ve made our journey seem easier.We are grateful today and every other day. Feel confused,not sure what to do bout yo... See more

Company replied

Rated 5 out of 5 stars

Boundless are and will always be the best immigration org to us! Not once nor twice neither thrice have we reached out to them while filling our K1 & Adjustment of status procedures. - The team wo... See more

Company replied

Rated 5 out of 5 stars

I got to talk with Francis John. He has helped me before, too. I remember him. Anyways, we got a request for Evidence from USCIS and I have to hustle to get the documents in, along with a tax retur... See more

Company replied

Rated 5 out of 5 stars

Hassle free journey! I received my work permit in less than a month, now a greencard holder . I worked with 2 local popular lawfirms who mishandled my case 4 times with zero decent customer/clie... See more

Company replied

Rated 5 out of 5 stars

Genevieve was absolutely AMAZING. She answered my question (that had been giving me major anxiety, not just with fact, but with reassurance as well. She even gave additional information that answered... See more

Company replied

Rated 5 out of 5 stars

Everyone was very awesome and helpful on Boundles! Especially Ivy who helped me through my whole filing process thank you so much for everything you did! Boundless made everything so much easier for m... See more

Company replied

Rated 5 out of 5 stars

Jeriane, at Boundless Immigration Services, is an excellent agent. Actually they are ALL very good people. the labrynth of governmental red-tape is enormously frustrating to navigate. I've lost my... See more

Company replied

Rated 5 out of 5 stars

For being such a nerve racking process, the Boundless team has put those nerves to rest! The clear and concise communication, plus the reassurance along the way has been outstanding! I want to giv... See more

Company replied

Rated 5 out of 5 stars

Joyce Gelly assisted me today, 5/6/2025, and boy was she amazing! She swiftly clarified all of my concerns and questions with my K-1 Visa. Even though there has been some hiccups while working with Bo... See more

Company replied

Rated 5 out of 5 stars

Maria Justin helped me so tremendously, its hard to even describe. I started the process, got cold feet and panicked, emailed support to cancel, talked with family and got over my personal issues, and... See more

Company replied

Rated 5 out of 5 stars

Thank you to Boundless for their support and advice. As team they work well 24/7. Thanks Maricris, she is an attentive and target oriented, didn’t delay a single day to upload information to concrete... See more

Company replied

Rated 5 out of 5 stars

We have had a great deal of help from everyone in the support team, But over the last few days Ella has been the go-to person as we finessed our uploaded information... the patience shown in helping... See more

Company replied

Rated 5 out of 5 stars

I contacted Boundless to get answers to a question. AI assistant was helpful, but not quite able to help. I was transferred immediately to Jerlane. She answered my question within 1 minute. She s... See more

Company replied

Rated 5 out of 5 stars

We have had issues signing into our account a few times. We were always helped by John Joshua, great help every time showed us what and where to go and informed us, was able to help also with informa... See more

Company replied

Rated 5 out of 5 stars

Flora Mae M is a detailed application reviewer. She understood our challenges during the marital green card application process and provided prompt and helpful responses. Through no fault of Boundle... See more

Company replied

Rated 5 out of 5 stars

Boundless support team has never fallen short of our expectations of them. Always solves our problems within a twinkling of an eye,and even wants to do more! We will forever be grateful to them.... See more

Company replied

Rated 5 out of 5 stars

I had a great experience working with Ana Jeanette. She was incredibly helpful and patient with me throughout the entire process. What really stood out was that she didn’t just explain how to solve th... See more

Company replied

Rated 1 out of 5 stars

The slowest and least communicative firm I’ve ever worked with. I’ve worked with more than a dozen law firms across multiple practice areas, and this was by far the worst experience. We paid $10,000 f... See more

Rated 1 out of 5 stars

Almost a year went by and hardly any communication from them. They couldn’t assist us in Spanish only spoke English. They don’t assist you in any paperwork. We used a local person which cost less and... See more

Company replied

Rated 1 out of 5 stars

They're painfully slow and take at least 3 follow-ups to respond to each email. Quality control is non-existent. They toss your case from one attorney to another as attorneys keep leaving this place.... See more

Company replied

Rated 1 out of 5 stars

We interviewed with the company, and they said we were a great fit. They said we needed to pay $89, speak to one of their lawyers about the case, get their approval, and then proceed once the lawyer... See more

Rated 1 out of 5 stars

No refunds even if there service is horrible and they tell you incorrect t legal information. All they do essentially is fill out forms, but often with errors, weeks of back and forth, and with... See more

Company replied

Rated 2 out of 5 stars

Not what I expected, allot of promises to help, but little feedback when it's gets more complicated than "easy". Will not recommend, didn't want to take me on/ couldn't help in my case (married 13 yea... See more

Company replied

Rated 1 out of 5 stars

I regret using this service for a multitude of reasons for my wife’s visit visa. But the main problem is once we paid them, the communication and help stopped. We basically just filled out the DS160,... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible service!! Wasted two months of Green Card Application. They will put you in an endless circle of reviews and support will give you the same answers every day. 3 business days tur... See more

Company replied

Rated 1 out of 5 stars

Bouldless have two major problems. I suggest customers to go somewhere else. 1. Workflow: Their response time is very slow. You cannot speak to your attorney. You can only email them and they mig... See more

Rated 5 out of 5 stars

Boundless Support is always a pleasure to work with, as they quickly and accurately resolve issues. They are quicker to fix on the phone than via chat. Jerlane, in particular, is a helpful agent that... See more

Company replied

Rated 5 out of 5 stars

This Man Needs A Promotion!!!!!! John Joshua. Extremely knowledgeable and sorted six months of headache's, Boundless immigration has not been easy as my case is unique, difficult & not the avera... See more

Company replied

Rated 5 out of 5 stars

Daphne was super kind and patient. She took the time to answer all my questions and helped me understand my account and process much better. I really appreciate her support — she made everything so mu... See more

Company replied

Rated 5 out of 5 stars

Incredible company, they have helped me a lot in this difficult process. Especially John Joshua was incredibly helpful, kind and super quick to get me exactly the information I needed plus a lot more.... See more

Company replied

Rated 5 out of 5 stars

Boundless is in the business of bridging the distance between two people who truly love each other and want to share their lives together! I cannot recommend them enough, their team is absolutely... See more

Company replied

Rated 4 out of 5 stars

Very good experience in handling my visa process. Specially because I was rejected the first time so I used the services of the Boundless team. They have a very nice team who helped me when my app... See more

Company replied

Rated 5 out of 5 stars

Joyce Gelli did an amazing job answering the questions that I had and explained very well when my fiance's son's paperwork will be filled out. We were worried about the process and did not want to ris... See more

Company replied

Rated 5 out of 5 stars

Website is so user friendly to answer all questions needed and to upload documents needed.for application. Support team is very nice and accommodating. Smoke fast service, once you sent them their... See more

Company replied

Rated 5 out of 5 stars

The dread of Trying To Immigrate My Wife from Dom Rep is so Overwleming In Size and Intensity of Questions ....But have to say im 68 have Dyslexia and HATE paperwork ..But Boundless makes it Idiot pro... See more

Company replied

Rated 5 out of 5 stars

So far, my experience with Boundless has been very positive. The platform is easy to use and clearly guides you through each step of the process. The instructions are well explained, which makes every... See more

Company replied

Rated 1 out of 5 stars

Yet again, the reviewers at Boundless didn't read what was sent to them. They evidently cannot understand English. They don't know what a FL birth certificate looks like, and they ask for what we ju... See more

Company replied

Rated 5 out of 5 stars

I worked with Francis John, who was very quick to respond and easy to work with. Every time I contact Boundless, I’ve had a good experience with their support team, and I contact them frequently for h... See more

Company replied


Company details

  1. #15 of 80 best companies in Legal Services
  2. #4 of 6 best companies in Immigration and Naturalization Service
  3. #2 of 4 best companies in Immigration Attorney

Written by the company

Boundless: Your Partner in Immigration. With Boundless, navigating the complex U.S. immigration system is easier than ever. Our user-friendly platform and expert guidance help you with: 1) Family Immigration: 1.1) K-1 Fiancé Visa: Bring your partner to the U.S. 1.2) Marriage Green Card: Apply for a green card for your spouse 1.3) Family Preference Visas: Sponsor family members for immigration 2) Work Visas: 2.1) E-2 Treaty Investor Visa: For nationals of treaty countries investing in a U.S. business 2.2) O-1 Visa: For companies seeking to hire individuals with extraordinary abilities for a temporary role. 2.3) EB-1A Visa: For individuals with exceptional achievements who want to work permanently in the U.S. without requiring company sponsorship. 2.4) H-1B, L-1, and Other Work Visas: For companies that want to hire skilled workers and intracompany transfers 3) U.S. Citizenship: 3.1) Naturalization: Become a U.S. citizen 3.2) Green Card Renewal: Renew your green card Why Choose Boundless? 1) Self-Service Platform: Easily complete your immigration forms with our intuitive software. 2) Expert Review: Our immigration attorneys review your application to ensure accuracy and compliance. 3) Dedicated Support: Our team is available to answer your questions and guide you through the process. 4) Save Time and Money: Our streamlined process helps you avoid costly mistakes and delays. 5) Peace of Mind: Our experts are here to support you every step of the way. 6) Successful Outcomes: We're committed to helping you achieve your immigration goals. Start your journey today. Visit our website at www.boundless.com/services/ to learn more and get started.


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The agent was very pleasant

January 29, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

Providing a warm and welcoming experience is a top priority for our team, and we truly appreciate you taking the time to share this feedback with us.

Rated 5 out of 5 stars

Boundless's customer service is smooth

Each time I have a question, boundless will always find the answer for me and assure me that things are going as planned. It helps me alot, especially with how things can get complicated. Genevieve gave me exactly what I need and ask for

January 29, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

It is wonderful to know that we’ve been able to provide clarity and reassurance through the more complicated parts of your journey. We are so pleased Genevieve delivered exactly what you needed. Thank you for trusting us to keep everything on track!

Rated 5 out of 5 stars

Knowledgeable representatives

Fritzie jhoy helped me in a great way.

January 28, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

It's wonderful to know Fritizie's expertise made a difference. Thank you for sharing your appreciation for her help.

Rated 5 out of 5 stars

Excellent Customer Service Experience

Genevieve was super helpful answering our questions, and providing multiple resources for us to collect all the appropriate documents for the application.

January 28, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We’re glad the resources Genevieve shared made gathering your documents easier. Thank you for recognizing her efforts to ensure your application process is a success.

Rated 5 out of 5 stars

Ivy has been key

Ivy has been key in assisting us with this endeavor. We really appreciate her and look forward to her continuing support.

January 28, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We are so pleased that Ivy has played such a vital role in your journey! Thank you for sharing your appreciation for her hard work.

Rated 5 out of 5 stars

Joyce Gelli Salud is awesome…

Joyce Gelli Salud was able to answer our questions and she was friendly and professional.

January 28, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

It is wonderful to know that Joyce provided such a professional and friendly experience. Thank you for sharing your appreciation with us!

Rated 5 out of 5 stars

We had a simple question about our next…

We had a simple question about our next steps and Shelly was very helpful in explaining what we needed to do next.

January 28, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We are delighted that Shelly could clarify your next steps so effectively! Thank you for choosing us to assist you.

Rated 5 out of 5 stars

Ana was very helpful with assisting me…

Ana was very helpful with assisting me with uploading documents that I was not able to upload myself. The whole process went very quickly and smoothly.

January 28, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We are thrilled that Ana could assist with your documents and ensure everything moved along seamlessly. Thank you for sharing your experience with us!

Rated 5 out of 5 stars

All my w my questions were answered and…

All my w my questions were answered and she was very helpful and excited everything to me

January 27, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

It’s wonderful to know that everything was explained so clearly! We appreciate you sharing this positive feedback!

Rated 5 out of 5 stars

Amazing service from Genevieve

Amazing service from Genevieve. Boundless have been fantastic from start to finish.

January 28, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We’re so grateful for your kind words! It’s wonderful to know that Genevieve and the entire Boundless team provided a seamless experience from start to finish.

Rated 5 out of 5 stars

GENEVIEVE is awesome

GENEVIEVE answered my question even though I wasn't available for the actual chat that is A+ customer service

January 27, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We love to learn this! Genevieve always strives to go above and beyond, and we're so glad she could get you the answers you needed even after the chat ended.

Rated 5 out of 5 stars

Enquiry

Genevieve was really patient and helpful

January 27, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We’re so glad Genevieve could provide the patient, dedicated support you deserve.

Rated 5 out of 5 stars

They reply quickly

They reply quickly. And are thorough with answering any questions

January 27, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We really appreciate you taking the time to share this! It’s wonderful to know that our commitment to being both responsive and detailed hit the mark for you.

Rated 5 out of 5 stars

great customer service

A live agent was available quickly. They were helpful in resolving my question also.

January 27, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

Thank you so much for the kind words! We’re thrilled to hear you had such a seamless experience with our team.

Rated 5 out of 5 stars

All questions were answered throughly…

All questions were answered throughly with patience and understanding.

January 27, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We're glad we provided a supportive environment where you feel fully informed before moving to the next stage.

Rated 5 out of 5 stars

Boundless Immigration review

I’m very grateful for the help and customer service agents that are well knowledgeable, and helpful with understanding the correct way to upload information. FRITZIE JHOY what’s pleasant to work with I liked the interaction and explanations of guidance that was given. Also that you have a live person to speak to and you’re not on hold for no more than a minute before somebody helps you. This made my application processing a little bit easier and a lot more understanding. It’s a little overwhelming at times but FRITZIE JHOY made it easy for me to continue on the next steps in the process. I highly recommend this agent and the service of boundless, very professional and tenant all details and questions that you have. 

January 27, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We are thrilled that Fritzie made your experience so positive! We prioritize quick wait times and expert guidance to ensure the document upload process feels manageable rather than overwhelming. We appreciate your recommendation and are glad we could help you move confidently to the next steps.

Rated 5 out of 5 stars

Best support 2026

Got all my answers. Was very helpful.

January 27, 2026
Unprompted review
Boundless Immigration logo

Reply from Boundless Immigration

We are glad we answered all your questions and provided the support you needed.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look