It was not possible to deliver to my home address so the delivery ended up at a place for me to go and pick it up. Fair enough, but not when I found out it was 30 km from home, one way. When describin... See more
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Good prices, nice website but delivery dates are not correct. Putting a timer on the website to encourage the ordering and stating delivery in 2 to 4 days is very wrong as it is at minimum 7 to 8 d... See more
Company replied
Good price range and products choice 😁 shipping time on average niveau, could be faster. Anyways, I do recommend this webshop.
Customer oriented service. I ordered the wrong product and despite the fact that it was my mistake, Brekz offered to take it back and to reimburse me. In addition, I find some very good treats and wet... See more
Company details
De bedste køb til dit kæledyr
Written by the company

Contact info
Computerweg 2, 3542 DR, Utrecht, Netherlands
- 89 87 70 02
- [email protected]
- brekz.dk
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They have won my loyalty
They have won my loyalty
Reorder last order easily? check
Free delivery with the order price I typically make and right to my door? check
Good training snacks, dental sticks, and good prices on my normal feed? check
I haven't received my items yet.
Good price range and products choice 😁…
Good price range and products choice 😁 shipping time on average niveau, could be faster. Anyways, I do recommend this webshop.
Customer service at its best
It was not possible to deliver to my home address so the delivery ended up at a place for me to go and pick it up. Fair enough, but not when I found out it was 30 km from home, one way. When describing this for customer service they took full responsibility for getting it resolved to a more convenient solution for me.
No point in being in business
I've tried to order from this site X5 times now, constantly running into server errors, slow loading and finally a card error when at the final step. What's the point in being in business if you cannot even be bothered to run an efficient site. Another order lost to Zooplus.
Easy ordering and fast delivery
Easy ordering and fast delivery! I found what I was looking for easily
And their prices are good👍
Delivery time sucks
Order and payment went, like always, right through. But that delivery time is not at all accurate. To write 2-4 days is a straight-up lie! Time and time again, it fails to deliver on time. More like 8 to 10 working days would be accurate. And my money, they take it right away. Order number 20233769
God og stabil webshop
Fantastisk webshop. De leverer stabilt og det er let at genbestille.
If i could give 0 stars i would
If i could give 0 stars i would. Order delayed nearly two weeks, ordered on the 1st June, arrives today with my entire order missing and two random cat toys instead. Phone lines closed early even though it says they should be open. Abysmal service, I used to always shop here and recommend them but not now, stay away from Brekz!
Update: As an update I will say the email from customer service was kind & fast, they have sent the correct order out the day after the incorrect one was found. We will see when it arrives and what arrives.
May use AI-assist with repliesRead more
I placed an order and had to pay via…
I placed an order and had to pay via bank transfer. Got an mail with instructions. Before i paid i read reviews and saw amounts of bad reviews that people pay and dont get response. So i mailed the cc ten days ago about that i wanted to know if they send my order if i pay.havent got any answer.........

Reply from Brekz.dk
Great prices on pet food
Great website,great company with great food prices, i have been using it for more then 1 year now, its amazing.I recomend 100%
service is really good
I’ll start with the fact that service is great. However the Ordering platform is terrible. Signing into the app doesn’t work. Always brings me to a different country. I change it to my country and the only thing that is saved is the previous order but when I do not care to order the exact thing, it’s a useless feature. Product choices are fine.
Higher prices in Denmark
Interestingly, when I order 2 packs a 12 kg dog food to Denmark it is 40 Euro more expensive, than when I order it to Germany....

Reply from Brekz.dk
Worst comapny ever
Worst comapny ever , good price but I wait my package for 2 weeks ago , I write to the company but they dont answer never , WORST COMAPNY EVER

Reply from Brekz.dk
I was kept updated all the time
I was kept updated all the time. Delivery was right at the door of the 3rd floor and in promised time.
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