Brekz.dk Reviews 3,345

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

It was not possible to deliver to my home address so the delivery ended up at a place for me to go and pick it up. Fair enough, but not when I found out it was 30 km from home, one way. When describin... See more

Rated 3 out of 5 stars

Good prices, nice website but delivery dates are not correct. Putting a timer on the website to encourage the ordering and stating delivery in 2 to 4 days is very wrong as it is at minimum 7 to 8 d... See more

Company replied

Rated 4 out of 5 stars

Good price range and products choice 😁 shipping time on average niveau, could be faster. Anyways, I do recommend this webshop.

Rated 5 out of 5 stars

Customer oriented service. I ordered the wrong product and despite the fact that it was my mistake, Brekz offered to take it back and to reimburse me. In addition, I find some very good treats and wet... See more

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Company details

  1. Pet Store

De bedste køb til dit kæledyr

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Rated 5 out of 5 stars

They have won my loyalty

They have won my loyalty
Reorder last order easily? check
Free delivery with the order price I typically make and right to my door? check
Good training snacks, dental sticks, and good prices on my normal feed? check

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service at its best

It was not possible to deliver to my home address so the delivery ended up at a place for me to go and pick it up. Fair enough, but not when I found out it was 30 km from home, one way. When describing this for customer service they took full responsibility for getting it resolved to a more convenient solution for me.

October 31, 2025
Rated 1 out of 5 stars

No point in being in business

I've tried to order from this site X5 times now, constantly running into server errors, slow loading and finally a card error when at the final step. What's the point in being in business if you cannot even be bothered to run an efficient site. Another order lost to Zooplus.

November 3, 2025
Unprompted review
Rated 2 out of 5 stars

Delivery time sucks

Order and payment went, like always, right through. But that delivery time is not at all accurate. To write 2-4 days is a straight-up lie! Time and time again, it fails to deliver on time. More like 8 to 10 working days would be accurate. And my money, they take it right away. Order number 20233769

August 18, 2025
Unprompted review
Rated 1 out of 5 stars

If i could give 0 stars i would

If i could give 0 stars i would. Order delayed nearly two weeks, ordered on the 1st June, arrives today with my entire order missing and two random cat toys instead. Phone lines closed early even though it says they should be open. Abysmal service, I used to always shop here and recommend them but not now, stay away from Brekz!

Update: As an update I will say the email from customer service was kind & fast, they have sent the correct order out the day after the incorrect one was found. We will see when it arrives and what arrives.

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order and had to pay via…

I placed an order and had to pay via bank transfer. Got an mail with instructions. Before i paid i read reviews and saw amounts of bad reviews that people pay and dont get response. So i mailed the cc ten days ago about that i wanted to know if they send my order if i pay.havent got any answer.........

March 11, 2025
Unprompted review
Brekz.dk logo

Reply from Brekz.dk

Dear Customer

I'm sorry to hear that you've had these experiences.
Unfortunately, there was a delay in our response at the time as we were receiving extra emails and we had less staff in the office.
When a customer chooses bank transfer, they receive an email from our payment system CM payment asking them to pay to our German account.
I would not recommend this as you then pay a fee to the bank
I hope this information helps and apologise for our late reply.
Sincerely yours
Birgitte from Brekz customer service

Rated 2 out of 5 stars

service is really good

I’ll start with the fact that service is great. However the Ordering platform is terrible. Signing into the app doesn’t work. Always brings me to a different country. I change it to my country and the only thing that is saved is the previous order but when I do not care to order the exact thing, it’s a useless feature. Product choices are fine.

December 14, 2024
Rated 4 out of 5 stars

Higher prices in Denmark

Interestingly, when I order 2 packs a 12 kg dog food to Denmark it is 40 Euro more expensive, than when I order it to Germany....

October 13, 2024
Brekz.dk logo

Reply from Brekz.dk

Dear Nadja
Thank you for your information.
It is possible that it is more expencive to order from our Denish site than German site.
One of the biggest reason is the VAT is much lower in Germany than Denmark. Anothere reason is that the shipment is also more expenceive.
We apologise that it is not possible to order from Denmark on our German site.
I hope this information helps you understand the price difference.

Best regards
Birgitte from Brekz kunde service

Rated 1 out of 5 stars

Worst comapny ever

Worst comapny ever , good price but I wait my package for 2 weeks ago , I write to the company but they dont answer never , WORST COMAPNY EVER

September 5, 2024
Unprompted review
Brekz.dk logo

Reply from Brekz.dk

Dear Gabriel
First of all, I would like to apologise for my late reply as I was on holiday and my Dutch colleague was extra busy that week. I apologise for this very much.
I would also like to apologise for our delays that week. Normally we deliver with about 4 working days and I see your order was delivered with 6 working days. A good idea is to keep an eye on the shopping basket before you pay, as it always informs our customers between which days we expect to deliver and if we have a delay. I apologise if you were not aware of this.
Best regards
Birgitte from Brekz customer service

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