Horrible costumer service. Received broken products and contacted costumer service right away. The whole package was oily and covered. They got back to me weeks after filing the case demanding pictu... See more
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See what reviewers are saying
Merged
Completely apart from their amazing product, I'm absolutely stunned by their Customer Service! People working there definitely know how to make and keep clients happy and satisfied. They're extremel... See more
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Not worth money, unfortunately. I ordered the Lucky One Splash edition and was disappointed by the content. It does NOT CONTAIN 8 full size products!!! It only contains a body lotion, shampoo, travel... See more
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Merged
I’m a new customer at Goodiebox, and I’m really happy about it. You get the opportunity to try a lot of products / brands for a relatively small amount of money- ingenious principle! At the same time,... See more
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Company details
About Goodiebox Danmark
Written by the company
Goodiebox har som mission at inspirere kvinder verden over til at tage tid til sig selv – helt uden dårlig samvittighed. Vi bryder med den kultur, der får kvinder til konstant at undskylde, og siger: sorry not sorry! 🔥
Med Goodiebox modtager du hver måned en nøje sammensat samling af beauty-produkter, der vil overraske og begejstre dig.
Hver boks er fyldt med ekstraordinære produkter, som du kan opdage, prøve og elske 🌟 Vi præsenterer de nyeste trends og mest populære brands inden for beauty-industrien 💄💋 og sammensætter hver boks med stor kærlighed, omhu og opmærksomhed.
Vores fantastiske Team Happiness står altid klar til at hjælpe dig med spørgsmål. Den hurtigste måde at kontakte os på er via Chatbotten i appen eller på vores hjemmeside. Du kan også nå os via E-mail, Facebook eller Instagram 💌
Nysgerrig? Læs mere på vores hjemmeside og oplev Goodiebox-universet.
Contact info
Artillerivej 86, 2300, København S, Denmark
- hello@goodiebox.dk
- bygoodiebox.com/dk/da
3.5
Average
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Goodiebox Danmark
Du aner ikke, hvor glade det gør os. 💘 Tusind tak for anmeldelsen – vi håber, du fortsat vil nyde oplevelsen hos os og de lækre goodies!
Horrible costumer service
Horrible costumer service. Received broken products and contacted costumer service right away. The whole package was oily and covered. They got back to me weeks after filing the case demanding pictures long after I clearly discarded broken products and cleaned the rest. No refund nor replacement products unless I take pictures now and for proof of broken products. The pictures I had taken of the oily box were not enough for them - fair but expecting me to wait weeks and then demand proof of something I clearly can’t give them anymore is ridiculous.
Never ever Goodiebox again. Concept seems good but when you have bad costumer service, in my world, you have a untrustworthy company and I don’t do business with those.
December 19, 2025
Unprompted review
Reply from Goodiebox Danmark
Thank you for your feedback, and we are truly sorry for the frustration this has caused. It’s never our intention for a member to have a bad experience with our Team Happiness, and we are genuinely sorry your box arrived in that condition! 😔
While we do our best to pack everything securely, leaks can unfortunately happen during transit. We always want to make this right by sending replacements. However, to do so, our system requires a photo of the damaged items as proof for our quality control and partners.
We understand it’s frustrating to wait for a response when you’ve already cleared away the mess. We’d love the chance to take a second look at your case and see if there is anything we can do to turn this experience around, so Team Happiness has already contacted you. ⭐
really good
October 23, 2025
Unprompted review
Reply from Goodiebox Danmark
Thank you so much! 💛 We're so happy to hear you’re enjoying your Goodiebox!
Nothing compares to...
High quality products YES 🥰 however... Customer Service like I never experience before. Always when you need, always helpful & with so much care ❤️ Thank you for being so A W E S O M E ✨
August 25, 2025
Unprompted review
Reply from Goodiebox Danmark
Thank you for the lovely feedback!
We love being able to give these happy moments to our members 🥰
Wishing you the best day 💐
Verified
Totally recommend the experience
I received it as s birthday gift and what a gift it was. The products are high quality and thoughtfully chosen for the season. Totally recommend the experience!
April 29, 2025
Reply from Goodiebox Danmark
Thank you so much for your lovely review – and happy (belated) birthday! 🎉🎁 We're so happy to hear that you enjoyed your Goodiebox and that it made a great gift.
We put a lot of care into selecting products that match the season, so it means a lot to hear that it resonated with you. Team Goodiebox ✨
They don't sent what they advertised
They don't sent what they advertised. I have order a trial box with the products that I saw in their page advertised for more than 2 weeks but I received and older/ previ8box with bad cheap products that I did not like. I had contact customer service and they have solve nothing, they just offe4 to send me one product, but I don't want thar. I want the box that they offered, and I bought nothing the wrong product. I had wrote to them on 16th of March, and 3 days after I still waiting a response 😡
----' update 20 march, changing from 1 to 3 ⭐️⭐️⭐️----
Thanks, after my 2nd complaint Goodiebox will send me the correct box. Thanks. I will let know if arrives OK and correct this time :)
March 13, 2025
Unprompted review
Reply from Goodiebox Danmark
We’re truly sorry for the technical issue that caused you to receive the wrong welcome box. That was definitely not our intention! 💕 We’re glad we could find a solution, and your correct box is now on its way. We hope you’ll love the products and have a great unboxing experience! ✨ Thank you for your patience and for being a part of Goodiebox!
Verified
Om very happy my decision about…
Om very happy my decision about goodiebox every month and om very clad I did. Im think It about to come part of this team😊😊
December 7, 2024
Reply from Goodiebox Danmark
We're so happy to hear that you're enjoying your Goodiebox every month! 😊 We're thrilled you made the decision to join, and we're excited to have you as part of the team! 🥰🙏🏻
Verified
Godiebox is perfect
Godiebox is perfect, I always receive wonderful products. Congratulations to you.
December 1, 2024
Reply from Goodiebox Danmark
Hi Eugenia,
Thank you very much for the sweet words - we really appreciate it ❣️ Have a nice day!
Verified
The boxes are always so cute and the…
The boxes are always so cute and the products are very different each time, which is so cool.
Some things unfortunately I don’t use, but other than that I’m always excited when the Goodiebox arrives :)
November 18, 2024
Reply from Goodiebox Danmark
We’re so happy to hear that you enjoy the variety and surprise of each box! 😊 We understand that not everything might be a perfect fit, but we’re glad to know you’re still excited for each new delivery. Thank you for sharing your thoughts! 💛
Verified
Absolutely recommend it
Absolutely recommend it!
I’ve saved a lot of money and have found amazing products for my skin, hair and body. By being a member.
October 3, 2024
Reply from Goodiebox Danmark
Hey,
that's amazing to hear! 😊 We're thrilled that you've discovered so many great products and saved money along the way. Thanks for the recommendation! 🙌🌟
Verified
Reply from Goodiebox Danmark
Hey Alina,
Thank you so much for your feedback! 🙌🏻 It means a lot to us and we're super happy to surprise you each month once again with lovely products in our Goodiebox! 💖
Verified
The Products were nice and neat. Too many abrasive chemicals in my opinion. Personally I wouldBut they were not for packed in the same way and it lead to confusion.
The Products were fine. But not what advertised in the images.
I appreciate very very much the opportunity to try some new brands of products. But the packaging and
June 12, 2024
Verified
Value for money
June 3, 2024
Reply from Goodiebox Danmark
Hi Suzanne 🧡
Thanks a lot for the kind words! It means a lot for us 🙏
Have a nice day! 🌞🌻
- Sofie, Team Goodiebox
Verified
Love the products.
April 28, 2024
Reply from Goodiebox Danmark
Hi Jackie! Thanks a lot for the sweet words ❣️ Enjoy the products!
- Julie, Team Goodiebox
Verified
Really good products for the price 😍
March 30, 2024
Reply from Goodiebox Danmark
Hi Ester 💓
Thanks for the sweet words! It means a lot 🙏
Have a nice Sunday!
Dbh. Julie, Team Goodiebox
Concept is good - communication online poor
UPDATE: Although it was a long process of frustration since the beginning of the year- they reached out and solved the situation- and I have to say that this time were not nice mails but actions. This I of course appreciate.
I guess more clarity in communication will avoid these situations in the past
Last month I have been considering on and off to decide if is really worth it to have this subscription after issues with unuseful or double products or not getting my package.
Mistakes can happen but this month was the cherry on the cake: I got two boxes and charged for two boxes when I am subscribed for one ( second with products have doubles and can't get rid of anyway- like the mega "popular" gold 10in1 hairspray).
I decided to write and see what happened - but they came up with a story where there is a payment from February (Which they tried to charge double also! but didn't had sufficient funds). But if that would have been thee case why the second box after one week? No answer or responsibility taken. Today I am glad I didn't gave my main card and use a Revolut card for this company ! It's a pity of the concept which I think is really good.
March 18, 2024
Unprompted review
Reply from Goodiebox Danmark
Hi Ramona,
I am first of all very sorry for your experience. I know that we already are in contact with you about the whole situation. You should not pay double for anything and I can see that it is the onboarding payment flow for new members, that cause the close payments. We will of course find a solution for this 🙏
- Julie, Team Goodiebox
They were fast and helped me in no…
They were fast and helped me in no time. Exactly the kind of experience you want from support team.
February 1, 2024
Unprompted review
Reply from Goodiebox Danmark
Hi Ioana,
Thanks for your sweet review! It means a lot 😍
Have a nice day!
Love it ❤️
Very Good customer service and If there is any issues they will respond to our email very fast.
The products in Goodiebox are amazing. It's suits for all skin type. I have sensitive skin. I used all skin care products and makeup products,it was so amazing.
I'm one if the Happy Customer of Goodiebox and I recommend to everyone ❤️🎉
February 13, 2024
Unprompted review
Reply from Goodiebox Danmark
Hi Emy,
Thank you very much for your review! It means a lot 😍 We are happy to hear that you can use all of the products! Have a nice day ☘️
- Julie, Team Goodiebox!
Wonderful service and help from the…
Wonderful service and help from the Goodiebox team🙏🏻
January 16, 2024
Unprompted review
Reply from Goodiebox Danmark
Hi Cathrin,
Thank you very much for the sweet words 💛 It means a lot! Have a nice day 🥰
- Julie, Team Goodiebox
Very satisfied client and member🤗
February 9, 2024
Unprompted review
Reply from Goodiebox Danmark
Hej Pernille,
Tusinde tak for din søde anmeldelse, det betyder meget 🧡 Ha' en skøn weekend!
Dbh. Julie, Team Goodiebox
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