CubeBik Reviews 199

Reply from CubeBik

Nov 25, 2025

Hi Mr. Burt,
Thank you for sharing your feedback, and we’re truly sorry for the frustration this situation has caused. We would like to clarify the full timeline so that everything is transparent for you and for future customers reading this.
When your original order was placed, no personalized text was provided in the personalization field. To avoid any mistake, we reached out to you by email asking what name you wanted on the sign. You replied with “Name is Burt,” and based on that, our design team created a mock-up for your review.
We then sent you the mock-up for approval, and once we received your confirmation email, we proceeded with production exactly according to the approved design.
We never make any changes to a personalized design unless the customer requests or approves it — this is to ensure accuracy and respect each customer’s preference, whether they want “Burt” or “Burt’s” on the final product. The apostrophe-s is fully optional depending on the customer’s style, so we follow the exact text the customer provides.

We understand that this experience has been frustrating for you, and we have been doing everything we can to fix the issue promptly and fairly — including offering compensation options — even though the product was made correctly based on your approval.
We value your satisfaction and truly appreciate your understanding.
If there’s anything more we can do to help resolve this, we’re here and ready to support you.

Reply from CubeBik

Nov 4, 2025

Hi Leslie, we’re truly sorry to hear about the issue with your necklace — that should never happen, especially on a meaningful gift like this.
We’ve reached out to you directly via email to take care of this as quickly as possible, including a free replacement and a partial refund for the trouble. We also conducted a thorough search for your previous message but were unable to locate it in our system, even in our spam folders — and we’re actively investigating to ensure no message ever gets lost again.
Please kindly check your email and reply when you can, so we can resolve this for you right away and have the opportunity to make your experience a positive one.

Reply from CubeBik

Jun 24, 2025

Dear Maurizio,
We’re happy to hear that you are satisfied with the T-shirt order.
Thank you for choosing us! We truly appreciate your support and look forward to the pleasure of serving you again in the future.

Wishing you all the best,
CubeBik LLC.

Reply from CubeBik

Jun 12, 2025

Dear Loyd,

We sincerely apologize for any disappointment with your order.

Our Customer Happiness Team has already reached out via email to assist you with the T-shirt. CubeBik has a replacement policy for any incorrect or defective orders, and we’re committed to resolving this for you.

We look forward to your response so we can make things right.

Best regards,
CubeBik LLC