Verified
Nice frames built to specs, great customer service! Box was not handled particularly carefully by carrier (completely open on both ends, large gash all the way through the box), but frames luckily und... See more
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See what reviewers are saying
Verified
We ordered from Customer Picture Frames once and then ordered the same items in more quantities the second time. For our second order, we weren't notified of our order being canceled by the sender and... See more
Company replied
Verified
Great selection, good prices, easy to use website. The frames were packed well and shipped fast. I will definitely use again. A request for future orders would be to label the frames. I had a l... See more
Verified
Frames were packed so well for shipping and absolutely beautiful! Wonderful frames for such a great price!! The acrylic came with double lined protectant film and love the non-glare option! Turned out... See more
Company details
Written by the company
Every picture tells a story. Every story deserves a frame. But anyone who's ever looked into custom framing knows it's not cheap. There's a reason too. Custom picture frames are handcrafted by frame experts to provide a professional finish to your pictures, art prints, and keepsakes. You're paying for the craftsmanship. However, Anthony Fontana knew there was a better way. As the website continues to grow, the team is still dedicated to one thing: providing high-quality custom framing services that are professional but affordable.
Contact info
6 Shirley Ave, 08873, Somerset, United States
- (800) 916-8770
- Hello@custompictureframes.com
- custompictureframes.com
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Verified
The website was very intuitive and not…
The website was very intuitive and not overly complicated to use. Good value for money and great communication throughout. My order seemed to get hung up in the delivery service for a bit but they ensured it got to me in time for a time sensitive presentation. I’m very happy with the product and overall service and have already recommended it to my friends who might be looking to do something similar.
July 8, 2025
Verified
Fantastic frames. Fantastic service.
Your frames have always been nice. Your customer service is fantastic. Too bad your shippers dont value customers the way you do.
July 5, 2025
Verified
Great selection, prices and quality frames!
Great selection, good prices, easy to use website.
The frames were packed well and shipped fast. I will definitely use again. A request for future orders would be to label the frames. I had a large order with some similar looking and sized frames and had to spend time identifying each frame. But overall quality frames! The ordering instructions were clear and they fit my items perfectly.
May 4, 2025
Verified
I followed the instructions to order a…
I followed the instructions to order a rather large shadow box frame, and everything was PERFECT when I received it. I definitely would order from Custom Picture Frames again. The shipping was quick and the packaging was very sturdy.
May 6, 2025
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Verified
A beautiful frame
A beautiful frame! It arrived promptly and in perfect condition since it was so well packaged. Just love it!
May 5, 2025
Verified
The frame was easy to design
The frame was much easier to design than other websites, and it was less expensive. The frame came out better than expected.
April 4, 2025
Verified
Beautiful shadow box
Beautiful shadow box, exactly what I was hoping for. Great build quality.
April 4, 2025
Review of supplies and assistance I received from Custom Picture Frames
I am reviewing supplies that I got from Custom Picture Frames. My project was to reframe a white resin medallion in a 20” shadow box frame, purchased 5 years ago.
The medallion was attached to a beige paper and the frame was white. After painting the room where it hung, the existing piece looked very washed out. I envisioned switching the medallion to a more colorful frame and mat.
I took the frame apart and removed the medallion. Next stop was an online search for a framing company that sold shadow box frames. Custom Picture Frames had exactly what I needed. Before I ordered the supplies, I emailed them with detailed questions about the dimensions I should order and about how to attach the resin medallion to the new mat (I had no idea how to do that).
The replies I received from Annie in Customer Service were thorough, educational, and very patient. I could not have put this project together without her help. I am thrilled with the result. In my opinion, the finished product was as good as if I had taken it to a framing shop. (I know this to be the case because 4 months ago I took 2 pictures to my local framing shop. With frame choices and mat selections each picture cost $400 to frame!)
April 22, 2025
Unprompted review
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Verified
It was what I ordered and came on time…
It was what I ordered and came on time and fits the picture perfectly
March 6, 2025
Verified
Verified
Consistent product
I only use this site for my frames. The product is very consistent and any time I have had a problem it is corrected immediately.
February 3, 2025
Verified
Wonderful price point
Wonderful price point, website pretty easy to use. I would use this site again.
January 5, 2025
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Verified
Great custom frame
Great frame. Came quicker than expected. Had to put on the hanging wire myself but for the price and quality, that’s no issue
December 5, 2024
Verified
Corner gaps and creased picture mat
The frame I received was square but didn't match up in the corners, there are gaps at the front where the mitres meet. The back board was very flimsy and had been forced into place, it was visibly creased in one corner. Considering the price I feel the workmanship was poor.
Update: I am not often surprised in a positive way these days but in this case I have been. CPF got in touch and after I sent photos offered a refund or exchange with no question. I went for a refund. Unfortunately the frames weren't up to scratch but the customer service was really good, thanks.
December 17, 2024
Unprompted review
Reply from Custom Picture Frames
We're sorry to hear about the quality of your frame, Ralph! We'd love to look into this and make it right for you. Can you email us at hello@custompictureframes.com with your order number?
Verified
Great product for a great price!
November 4, 2024
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Verified
Frame arrived on time and looks nice but…
Frame arrived on time and looks nice. I was disappointed that I did not receive the 30% discount I requested nor any reply to that request. Also, I think a notice with the shipment to remove the film from both sides of the acrylic would be helpful.
November 4, 2024
Reply from Custom Picture Frames
Thanks for bringing this to our attention, Nancy. We do put a sticker on the acrylic to let our customers know to peel both sides, so I'm sorry if your sticker was missing. We're looking into your correspondence with our team to see what happened there. If you reached out via text or chat, we had issues with those communication methods in early November. We'll be in touch. If you need further assistance, you can reach us at hello@custompictureframes.com!
Verified
Discolored Prints
We had ordered from this company in the past with no issues, however this round of prints was severely discolored. The framing for the products we ordered was correct and looks great, but the photo printing is awful.
October 7, 2024
Reply from Custom Picture Frames
I'm sorry to hear that your prints were discolored. Thank you for bringing this to our attention, Matt. I'm forwarding this to our printing team so they can check our equipment, materials, and settings to ensure our prints are of high quality. Someone in customer service will be in touch to resolve this with you!
Verified
Don't put a sticker on the glass
Was very happy with the frame very happy how it was packaged but was not very happy how they put the sticker on the glass of the logo it took forever to take it off and it still look a smudge
October 6, 2024
Reply from Custom Picture Frames
Thank you for your feedback, Marty. When you say sticker, do you mean the sticker to peel off the protective film from both sides of the acrylic? There shouldn't be any sticker with a logo directly on the acrylic front. Please don't hesitate to send pictures to us at hello@custompictureframes.com!
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