I'd like to be able to write a positive review as the ordering went smoothly, a dispatch delay of one day was notified to me by email(not a problem), good communication, and since then..... nothi... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
I haven't received my order in over a month, and I haven't received a response or a refund. The tracking number for the shipped package is PQANZV071021583L (Correos Spain) This is really frust... See more
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I didn’t receive a full package back in 2024 when I contacted Deloox .nl I was not refunded but they sent a full new package . The mistake was from DHL That’s positive feeling , yet with some of my p... See more
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Perfumes are ok, prices lower than other web shops, but when I had a complain,in one order sun lotion spilled in the box which was greasy and dirty, suddenly great communication stopped, mails were al... See more
Ordered "French Avenue Royal Blend Extrait de Parfum 100 ml" on Sunday evening. It arrived safely on Wednesday morning. Best market price at that time: €33,44 delivered to Germany. BTW great parfum, f... See more
I ordered many times with Deloox and every time it was proper and loved my products. If there was a damaged item or there was a need for return it was solved properly. Waiting times can be quite lon... See more
If you want to get things on time never buy from this site. Product ordered on first week of December didn't arrive before Xmas. They are using unreliable parcel companies. Avoid at any cost. On 31st... See more
Company replied
I had ordered a perfume at 16th December 2025 and still has not been arrived by DHL courier company.My order code is 18856540. Even i try to reach the company by the chatbot and they say they a... See more
Company replied
I’ve been a loyal customer for many years, and I specifically ordered the old version of Guerlain La Petite Robe Noire EDT 50 ml (Art. 1043256). Instead, I received the new version (Art. 1347057)... See more
Company replied
I’m happy with my order, January was chaotic to delivery because of the higher volume of deliveries due to holidays but is everything getting back to normal now. Thank you Deloox for your help.... See more
I ordered one perfume. The perfume is not even close to the original smell. It smelled a lot of alcohol, and extremely diluted. With such reduced prices, I should have know better. Cu... See more
Company replied
I ordered what I thought was Prevage day cream on Wednesday 24/07/2025, when I received my confirmation email it was the wrong item due to me not wearing my glasses at the time. I quickly googled the... See more
I must admit I was a bit spooked but after super fast delivery, i have no idea why the bad reviews. A fantastic price for a totally authentic Tom Ford private blend edp. A great ordering experience. R... See more
Verified
I ordered my favorite perfume and a few other products on this site. The fragrance is completely identical to the previous package, high persistence, the product is original. Everything was well packa... See more
Ordered on the 24th of October. Tried to get into contact and it didn’t work then got an email saying I was being refunded (10 November) and then a different email saying my parcel is being shipped an... See more
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The customer support is disgusting, I haven't been able to get an answer for a week. The chat gives template answers, a set of phrases like: we only sell the original, we don't return money becaus... See more
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I have ordered perfume several times, everything was always ok, but today I was shocked when I handed the perfume to my client and he unwrapped it in front of me and found out that it was not... See more
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My friends ordered a cologne for my birthday however when it was delivered the package was empty. No invoice either was in the package and when my friends raised this to customer support they said the... See more
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I ordered 2 x Clarins Joli Rouge Brilliant Shine Lipstick Refill 757S on 27th April, 2025. At first they had delivery issue and my lipstick was not delivered till early of May. I talked to custome... See more
Company replied
I have been a loyal customer for a long time, but this is the first time I’ve received fake perfumes in my order. Versace Eros pour femme-different scent, you can't even close perfumes, different-thi... See more
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I have placed three orders with Deloox: First order – 1 perfume, delivered fine. Second order – €360 worth of perfumes, an empty box, no products inside. Third order – €730 worth of... See more
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Just before I got the perfums I started to read the negative reviews, thats a pity that I didn’t read before order. As many people have said, the perfums are not original and they can also be toxic,... See more
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I ordered an hermes travel set from here, received the package in great timing. Opened it up No perfume only packaging for the set. Absolutely do not buy from here. I am waiting on a reply from custo... See more
Company replied
FAKE PERFUMES. The perfumes I bought smell completely different from the one my friend has bought from different website. After spraying them, the scent is sharp and not at all like what it should be,... See more
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My first time ordering from deloox and very likely my last. Re-Order 18354020 I ordered aftershave 27/11/25 as a gift with delivery to Ireland 3-4 days and am now waiting 18 days with no update sinc... See more
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Bought a Paris Corner Mawj Moscow Mule EDP from this company, received the package within 5 working days. Opened the box and guess what? They sent me the wrong product. Sent the e-mail to customer ser... See more
Company replied
Ordered an ACQUA DI PARMA aftershave balm and 2 SHISEIDO face cleansers . Customer service is terrible , answers after 10 days or something ( they claim they have quite a lot of inquiries - so hire mo... See more
Company replied
I ordered a few times with them all super, with the delivery and the items. Yesterday I went to pick up my package and the perfume came broken plus I had to wait a week and not what they said at the n... See more
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I ordered a perfume on the 9th of October but so far I haven’t received anything yet! Apparently the package was left outside of the building when I was not home without my authorisation and when I go... See more
Company replied
I ordered Acqua di Parma Essenza from Deloox.es (order #15178506), and the experience was extremely disappointing. The packaging looked suspicious, with the plastic wrap poorly applied. After test... See more
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Very bad experience with deloox. Ordered perfume from them came without packaging. I have escalated it to the customer service. Hoping for a refund. Not happy with the customer service at all. They t... See more
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I didn’t rate it fully cuz i wanted to ask if you guys have Deloox.fi finnish version of your site and if you don’t them in scammed i ordered from there by the fireplace i hope its your official Site... See more
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Order number 16294283 1 x Xerjoff V Accento Overdose Eau de Parfum 100 ml waited 10 days and box arrived empty. I have now emailed customer service tto try and get the actual perfume sent to me an... See more
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Don’t get the negative comments about this company I always get my shipments on time and always get the best deals on fragrances . I just hope their carrier would be more efficient sometimes but that... See more
I ordered 6 times from them, and always got products very fast, usualy next working day, ordered xerjoff, creed, tom ford parfumes, at least for me they wasnt fake like some reviews say, im very satis... See more
I bought perfumes two times through this site.I was very cautious because of some reviews but I can just tell positive things about this site.The perfumes are original. They arrived after few days.... See more
My order came completely broken, they asked me for pictures of everything including shipping box to further invastigate, which I sent, i got no answer whatsoever for a month and when they finally sai... See more
Company replied
I ordered twice from the website, first time no priblem i got everything in time, second time i ordered a perfume and i am still waiting after 7 days, even though says 4 to 5 business days. No respo... See more
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I ordered 4 perfumes off Deloox. All arrived late and while I was happy with three of them the fourth bottle of perfume which was a 100ml of Creed Centaurus hand no film on it, slightly damaged box an... See more
Company replied
If the deal seems too good to be true, it more than likely is. Decided to test out Deloox a couple weeks ago due to the sheer disbelief in how they could price their perfumes so far below retail value... See more
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I’m not sure why there are so many negative reviews, but my experience with Deloxx.nl was nothing but positive. When my package was lost and never arrived (DHL mixed things up), I reached out to cus... See more
I’ve been ordering from this website for about a year now and have had zero issues (so far) — both with delivery and the quality of the perfumes. Really happy to have found a perfume vendor that's rel... See more
*UPDATE* "they contacted me after this review and compensated me for the issue... which is really good. now i can maybe order again in the future." i received a body mist without the cap, so... See more
Company details
Written by the company
Bij Deloox willen we dat jij geniet! Bijvoorbeeld van ons assortiment met meer dan 400 topmerken, van de mooiste beautyproducten, van onze lage prijzen en natuurlijk van onze goede service. Meer dan 1,5 miljoen tevreden klanten!
Contact info
Parmentierweg 5, 5657 EH, Eindhoven, Netherlands
- 0402883548
- [email protected]
- deloox.nl
3.1
Average
6K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
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Pleasantly suprised.
i was skeptical because of low prices and mixed reviews, but i got everything i ordered in good condition, within a day. Pleasantly suprised.
February 11, 2026
Unprompted review
Fake Unique luxury kutay
Hi ,
Just ordered Unique luxury kutay , today is my 2nd day of giving it a full wear.. and I’m very disappointed with its performance , I can’t smell it on myself , my clothes either, neither can anyone. This fragrance is an extrait de parfum & described over YouTube as beast mode. I don’t know if my order got mixed up or it’s a fake batch .. my order number is 19546882. I’m totally disappointed, it’s like I’m spraying water on myself ..
February 11, 2026
Unprompted review
I bought a perfume ( intenso D&G)and it…
I bought a perfume ( intenso D&G)and it turned out not meeting the standards of the genuine product.
February 4, 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing issues with the perfume you received.
We would like to reassure you that we only sell original products.
If you are experiencing problems with the item, we advise you to contact us so that we can work together to find a suitable solution.
Kind regards,
Team Deloox
Fake Hugo Boss Bottled
I got Hugo Bottled for my birthday. I noticed right away that the smell was off. The bottle also looks different from the old one. I think it’s fake!!!
January 24, 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.
We would like to emphasise that we only sell original products. Unfortunately, we are unable to link your review to an order, as no details have been provided via Trustpilot, which means we are unable to look into the situation.
If you contact our customer service team with your order details, we will be happy to work with you to find a solution.
Kind regards,
Team Deloox
I want to leave a review about Ralph…
I want to leave a review about Ralph Lauren Polo Sport Eau de Toilette. I put it on my neck my face and my shirt. i even used some vaselin berfore. but of no go. Like water. I bought a perfume once i was in Lebanon. It was so strong that when my mother washed my shirt and it was in our yard, hanging from a rope to dry. When i tried to wear it i could smee the perfume clearly. As if i had just put it on. I say it from my experience in Denmark. you can't finf genuine perfume here. everything is fake
January 23, 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you did not experience the perfume as expected.
We would like to emphasise that we only sell original products from the brands we offer. It is therefore impossible that you have received a fake perfume.
Unfortunately, we did not receive any contact details via Trustpilot, which means we are unable to investigate your complaint further and link it to a specific order. If you contact our customer service department, we would also like to receive a photo of the batch code. You can find this at the bottom of the packaging and the bottle. This will enable us to work with you to find a solution to your problem.
Kind regards,
Team Deloox
It’s so cheap because they never deliver the product
My friends ordered a cologne for my birthday however when it was delivered the package was empty. No invoice either was in the package and when my friends raised this to customer support they said they would investigate with the courier. The feedback they got was that Deloox/ DHL have never experienced an issue like this along the route and when they weighed the package it was 0.6kg. My friend was told there is nothing else they can do and I would not be refunded or have another product sent. My friend also tried contacting the courier and they said to liaise with Deloox. This is pathetic service and I would not recommend purchasing from here. I would attach screenshots from the email conversation if I could.
January 22, 2026
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your message.
We have previously contacted you about the investigation and the situation. DHL's investigation has shown that the parcel was delivered correctly. Both when it left our warehouse and when it was handed over to the carrier, the weight of the parcel was recorded correctly and remained consistent. No damage to the parcel was found and the weight matches. If a parcel is actually delivered empty or incomplete, it must be refused immediately upon receipt, which did not happen in this case.
We do not include invoices in the parcel in order to work in an environmentally conscious and sustainable manner.
Based on our investigation and confirmation from DHL, we conclude that the parcel was delivered correctly. We understand that this can be frustrating.
Kind regards,
Team Deloox
PQANZV071021583L (Correos Spain)
I haven't received my order in over a month, and I haven't received a response or a refund.
The tracking number for the shipped package is PQANZV071021583L (Correos Spain)
This is really frustrating.
Update: refund received, although I wish I had received the products.
December 14, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing inconvenience with the delivery of your parcel.
We contacted you yesterday about this issue. Because your parcel ended up in the wrong shipping network, we immediately launched an investigation.
We have now offered you the option to resend or cancel your order. You opted for cancellation, and we have arranged this for you immediately.
Kind regards,
Team Deloox
Frustrating
I'd like to be able to write a positive review as the ordering went smoothly, a dispatch delay of one day was notified to me by email(not a problem), good communication, and since then..... nothing!
I ordered on January 6th. Tracking hasn't updated in FOUR days and attempts to contact Deloox only generate automated replies.
Difficult to understand why a delivery from one EU country to another is so so so slow.
Frustrating.
I will update this review when I receive my package.
Update.. My package arrived today January 20th. 2 weeks exactly. The problem seems to be with the carrier that Deloox uses.
January 6, 2026
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience due to the delay of your order.
We are glad to hear that the ordering process went smoothly and that our communication was clear.
We understand that it is frustrating when the tracking is not updated; unfortunately, this was the fault of the carrier.
We are glad that your parcel has now arrived and hope that everything is to your satisfaction. We have contacted you about this.
Kind regards,
Team Deloox
ABOUT
After a long wait, I received my order but I will not use this website again.
December 19, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback.We are sorry to hear that you experienced inconvenience with your order.
Unfortunately, we did not receive any specific information about your order via Trustpilot, which means we cannot link your complaint to a specific order. We recommend that you share this information with us so that we can help you further as soon as possible.
If the problem has not yet been resolved, we advise you to contact us by telephone; for quick processing, we are available on weekdays between 8:30 a.m. and 12:00 p.m.
Kind regards,
Team Deloox
I’m happy with my order
I’m happy with my order, January was chaotic to delivery because of the higher volume of deliveries due to holidays but is everything getting back to normal now.
Thank you Deloox for your help.
The perfumes are originals and the customer support team is very helpful
Talita
January 13, 2026
Unprompted review
Very bad experience
I placed an order with Deloox (ORDER NUMBER: 15907618) on June 29, 2025. On July 4, 2025, customer service informed me that two of the products I had ordered were not available, and that the shipment would be delayed. On July 9, 2025, I was informed that my parcel had been shipped, but when I finally received it and opened it (was intact and not already opened or damaged), I realized that two products (Lancaster Eau De Lancaster Eau de Toilette €25.99 & Hermès Twilly D'Hermès Gift Set €65.59) were not included in it. I immediately contacted Deloox customer service but their replies were slow and unclear, although I provided all the photos and information requested. They then asked me to fill out and sign a Binding Declaration from the shipping company GLS, which would confirm that no one (me, roommate, colleague, etc.) received the package. When I refused to sign the Binding Declaration- -for obvious reasons- they replied that the investigation cannot be taken up any further and they will therefore not be able to offer me a solution.
Terrible customer service, unprofessional, rude and irresponsible behavior of the company.
Very bad experience with deloox
September 5, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you are experiencing inconvenience with your order and the missing products. We understand that this is a frustrating situation for you.
The shipping weight of the parcel corresponds to what we sent. We have therefore launched an investigation with the carrier to find out what happened to the parcel. In cases like this, a non-receipt statement is required to continue the investigation, as no irregularities have been found based on the weight. Without this statement, the carrier cannot continue the investigation and we will unfortunately be unable to resolve the issue with you. The statement must be submitted within a certain period of time so that we can still resolve the situation.
This has nothing to do with unprofessionalism, but is the standard procedure that we must follow in cooperation with the carrier. We regret that this has led to dissatisfaction and will of course be happy to assist you as soon as the required statement is submitted.
Kind regards,
Team Deloox
Parcel Arrival Problem
I had ordered a perfume at 16th December 2025 and still has not been arrived by DHL courier company.My order code is 18856540.
Even i try to reach the company by the chatbot and they say they are going to investigate the issue in last week, still no answer has been given.
I have ordered many products from Deloox but the first time they fail like this and i want information about my order or if not i want the money return.
Edit: It's resolved.Thanks to Deloox team.
December 16, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with the delivery of your order.
We have since contacted you and resolved the situation. It appears that your parcel was accidentally sent to the wrong sorting network, resulting in it being returned.
We cancelled the order for you yesterday and have launched an investigation.
Kind regards,
Team Deloox
Wide collection and competitive prices
Wide collection and competitive prices. Shipping is fast every single time I purchased.
January 3, 2026
Unprompted review
Ordered on 5/12/25
Ordered on 5/12/25
Expected delivery in six days.
Told delay to 24/12
Then 29/12
Then 30/12
Then 31/12
Now 2/01 ????
Arrived in country on 19/12
Ten orders from China arrived before 23/12 and was compensated for their late delivery.
Nothing from Deloox, no apology, just a seven day response guaranteed from my emails?
Dreadful company. Still waiting with no personable interaction. Avoid at all costs. This company needs to pull their finger out and start respecting people who buy from them. Should anyone wish to buy fragrance/ aftershave I can message you companies that have respect for their customers. Avoid this one. Only disappointment and lack of human communication.
Ireland delivery: 3-4 working days?
UPDATE:
Arrived today 5/1/26 one month since ordering. Given that all other orders online, some from Asia, arrived well in time for Christmas, I suggest Deloox change their delivery company. Compensation of a free return???? I want the product, why I ordered it. Buyer beware of long transit times and suggest full refund for the inconvenience.
Deloox have been outstanding, postage paid refunded and a €10 credit voucher, valid for 6 months against a further purchase! I think not.
December 24, 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your message and for sharing your experience. We apologise that the delivery of your parcel took longer than expected.
Your order was shipped from the Netherlands to Ireland and was handled by several carriers along the way. Unfortunately, this can cause additional delays, especially during the busy holiday season. We understand that this is frustrating for you, especially given your previous experiences with other orders.
We have now seen that you have received your parcel. To compensate for the long delay, we have refunded the shipping costs and offered you additional compensation.
We apologise for the inconvenience and thank you for your patience and understanding.
Kind regards
Team Deloox
Delivery
If you want to get things on time never buy from this site. Product ordered on first week of December didn't arrive before Xmas. They are using unreliable parcel companies. Avoid at any cost. On 31st December I am still waiting.they are not even willing to refund.
December 24, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We are sorry to hear that you experienced inconvenience with the delivery of your order.
The festive season can be an extra busy time for carriers. Because your parcel was sent to Ireland, the shipment was handled by several carriers, which unfortunately led to delays. This is obviously not the experience we want to offer.
We can now see that your parcel was received on 14 January. Fortunately, the order arrived safely. We have contacted you to alleviate the inconvenience.
We hope this information is sufficient and wish you much enjoyment with your purchase.
Kind regards,
Team Deloox.
terrible!!!
I’ve been a loyal customer for many years, and I specifically ordered the old version of Guerlain La Petite Robe Noire EDT 50 ml (Art. 1043256). Instead, I received the new version (Art. 1347057). Customer service insists this is correct and expects me to pay for the return, despite their mistake. This was meant as a Christmas gift, and they ruined it. Unacceptable service — I won’t order here again.
Update — the cost has become cheaper for 5 euros. Anyway you don't get what you order:))
Update 2 — 6 euros already:)
Update 3. Return paid by deloox. I would rather not add stars because of gaslighting during the process. Shop still has this article in the assortiment — with wrong description, picture and fragrance notes.
December 22, 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your message. We have reviewed the situation and understand your concerns.
We would like to inform you that the item number you shared corresponds to a 100ml variant, which is not the item you ordered from us. The product you received is a 50ml variant, so the item numbers do not match. The image on our website will need to be updated to reflect the 50ml version. We are currently working on this, and it may take some time before the change is visible on the website. As it is the holiday season and due to increased activity, this process may take a bit longer than usual. This is not related to gaslighting,
Kind regards,
Team Deloox
ROJA OCEANIA - FAKE
I have ordered perfume several times, everything was always ok, but today I was shocked when I handed the perfume to my client and he unwrapped it in front of me and found out that it was not original.
I wrote this to customer support at deloox.nl
The main batch code is not on the box and is hard to read on the bottle, there is no swarm symbol on the perfume cap, the label on the bottle is peeled off, the atomizer is 10mm higher, the label on the bottom of the bottle is in the middle - the original has it on the right side
They wrote to me that the possibility of returning goods does not apply to commercial orders.
🙆🙉🙈😡
December 19, 2025
Unprompted review
Reply from Deloox
Dear customer, thank you for your feedback. We would like to reassure you that we only sell original products.
Roja Parfums, including Roja Oceania, is an exclusive niche fragrance produced in small batches. Parts of the process, such as filling and finishing the bottles, are done partly by hand, which can result in small variations between bottles and batches, such as the placement of the label, the height of the atomiser or the absence of the swarm symbol on the cap. These differences do not affect the authenticity of the product.
We can say with certainty that the perfume you received is genuine. We have also contacted you in the meantime. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Team Deloox
My first time ordering from deloox and…
My first time ordering from deloox and very likely my last. Re-Order 18354020 I ordered aftershave 27/11/25 as a gift with delivery to Ireland 3-4 days and am now waiting 18 days with no update since 5/12/25 saying it has reached the parcel centre in Ireland. When I used the chatbot to cancel the order and asked for a refund I was told it could not be cancelled as it has left deloox in NL and they must investigate first which could take another 10 days. This level of customer service is unacceptable. I will update with or without any progress. Update,,,,Delivery recieved 17/12/25 and 10% discount code off next purchase to be used before 17/1/26 .
December 15, 2025
Unprompted review
Reply from Deloox
Dear customer,
Thank you for your feedback. We are sorry to hear that you experienced such inconvenience.
Unfortunately, the busy period during Black Friday and the festive season caused additional delays for both us and the carrier. Your parcel was temporarily lost during the sorting and shipping process, but fortunately it was found and delivered to you yesterday.
If the parcel still arrived late or if something is not to your satisfaction, you can of course always return it. We will ensure that you receive a free return label for this.
We do our utmost to prevent these kinds of situations and appreciate your understanding and patience.
Kind regards,
Team Deloox
The best company in Europe and the…
The best company in Europe and the parfum is original and always they have offers
December 13, 2025
Unprompted review
Good quality service
Really fast shipping nicely packed. Same quality always.
December 6, 2025
Unprompted review
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