Detective for a Day Reviews 553

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. People appreciate the immersive user experience, highlighting the engaging blend of physical and virtual elements. Consumers found the games enjoyable for group activities, praising the creative and unexpected clues that made the experience feel like a real investigation. Many also mentioned the satisfaction of working together to solve the mysteries, noting how the games allowed each person to contribute their strengths. However, some consumers voiced concerns about delivery services and response time. A number of reviewers reported significant delays in receiving their orders, especially during the Christmas period. Some people also expressed frustration with the lack of tracking information and slow or absent replies to their emails. While opinions on the product itself were mixed, with some finding it too easy, the main issues appear to revolve around order fulfillment and customer communication.

Based on these reviews

Rated 4 out of 5 stars

I received this game as a Christmas gift from my sister that knows I love board games. I'm 34 and I'm used to difficult games in general, and certainly I'm not the best user for this game (t... See more

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Rated 4 out of 5 stars

We played in 6 and it took us two hours and a half to solve the case. At the beginning of the game, we felt a little overwhelmed by the amount of documents and spent most of the time looking through a... See more

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Rated 3 out of 5 stars

I ordered (around 2 weeks before Christmas) a bundle expecting it to arrive for Christmas, which it didn't. The bundle arrived as 3 packages, on 3 different days and even though shipping was free, I... See more

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Rated 5 out of 5 stars

The clues were not immediately obvious but with some thought everything came together! It took my wife and I about 4 hours and we got excited each time we figured out a piece of the puzzle. We had not... See more

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Rated 5 out of 5 stars

The quality of the material exceeded our expectations. Everything was carefully planned and thought out, all the printed stuff felt so authentic. I bought the World Tour case since my husband is a mus... See more

Rated 5 out of 5 stars

Detective for a day is hands down the best provider out there. These games are tough, but damn, they are well-thought-out! What I love most is how the game goes beyond the room—having actual websites... See more

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Rated 5 out of 5 stars

During the Christmas period, receiving the package was a bit difficult, but that’s completely understandable. The support team was extremely helpful and even sent me an additional copy that I can... See more

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Rated 5 out of 5 stars

Ordered the Christmas bundle of 4 cases as a gift. Unfortunately, one of the cases got lost, but support was helpful, and they sent a replacement. So far only got to try 2 of the 4 cases, both were v... See more

Rated 5 out of 5 stars

Excellent night with my daughters that are in their 20s. We had no internet at the cabin, so we tried 1 game. Interestingly, enough, it worked out well as the slowest reader took control of handing ou... See more

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Rated 1 out of 5 stars

I ordered a birthday present on December 28th. It's February 3rd and nothing has arrived. In addition to the frustration, the bad impression made on the person being celebrated. They don't respond and... See more

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Rated 5 out of 5 stars

We absolutely LOVED Detective for a Day! We cracked the case after a few hours and it was so much fun. The videos and interactive websites enhanced the experience and made it feel very realistic. I wa... See more

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Rated 1 out of 5 stars

I ordered a game over 2 weeks before christmas because they estimated the shipping time to be 1 week. After 3 weeks I haven't received the item and they're not replying to emails. Based on customer co... See more

Rated 5 out of 5 stars

Two half-evenings of fun during a couple holiday. Cooperation play with free delivery in decent time to Poland (parcel not tracked though). Requires some notepad, Internet access and even perhaps Face... See more

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Rated 1 out of 5 stars

I placed an order for a game at detectiveforaday.com 30th November 2025. Is is now 16th December and I have still not received anything other than a statement about postal services. No sign of regret... See more

Rated 1 out of 5 stars

We ordered a 3-case set on November 18, but unfortunately we still haven’t received our delivery. We tried contacting the company via the email address provided on the website, but didn’t receive... See more

Rated 5 out of 5 stars

Really happy with my experience. With the order I accidently gave the wrong delivery address. I emailed the cistomer support and they immediately told me that they were sending another one. It t... See more

Rated 5 out of 5 stars

We had so much fun solving the case! All of the details were so cool, some misleading and some so relevant! Loved the addition of the playlist as well. Took us about 2 hours Would 10/10 recommen... See more

Rated 1 out of 5 stars

I placed my order two months ago and I still haven't received it. I tried contacting them and took them a couple days to answer, they said it's probably lost and they are happy to sent me a new packag... See more

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Rated 5 out of 5 stars

Incredibly immersive experience and a great balance between the physical and virtual elements within the game! A ton of fun for a good evening together and it's great for people who love solving puzzl... See more

Rated 2 out of 5 stars

The actual product was good but I ordered 5 cases (including a Black Friday bundle of 4 cases) at once and they sent it in 5 different packages which made m pay 4x the postage upon arrival!! The total... See more

Rated 1 out of 5 stars

I placed my order over a month ago and have still not received my package, nor have I heard anything back from multiple emails to the company. Looking at recent reviews, most people who ordered... See more

Company replied

Rated 1 out of 5 stars

Ordered 2 different mysteries and finally after several weeks it showed up but only one mystery showed up. Sent an email to them about the second and no response. Guess the the 2nd mystery to solve wi... See more

Rated 1 out of 5 stars

So i ordered it on december 13 and still nothing on 1/6 I contacted them and they said they are sorry and if its not here till next week they ll give me a refund Edit: the company takes 6 days t... See more

Rated 1 out of 5 stars

To get this order fast I’ve paid a bit more than 22€ for the express shipping, according to their website I should get it in a day… I got it in more than two weeks. I have requested a refund of the... See more

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Rated 1 out of 5 stars

Was really excited about this for a Christmas gift but ordered on 18 Nov and still not received it (now 15 Dec). Seems from the other reviews that this is a regular occurrence and then the company off... See more

Rated 1 out of 5 stars

We ordered a 3-case set on Dec 9th, but unfortunately we still haven’t received our delivery. They say at thr site that for 3 cases or more they would send by UPS (which did not happen). I tried... See more

Rated 2 out of 5 stars

Very disappointed My boyfriend had bought the Bank Heist game and we were thoroughly enjoying it until we got to part C. Unfortunately there was a URL that you had to use and no matter what we tri... See more

Rated 1 out of 5 stars

I placed my order a month ago and havent received it yet. The client support is the worst because they take too long to answer emails and they dont do nothing about your problem. Thay say they dont c... See more

Rated 5 out of 5 stars

I've done 3 cases so far with my husband and we had a lot of fun! We love that in every case you have to be creative and the clues are sometimes found in unexpected places.We love how the documents gi... See more

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Rated 5 out of 5 stars

My cousins and I have now tried all currently released cases and they're all really well made. Delivery can take a while, between 2 to 4 weeks is our experience. The long delivery time is not c... See more

Rated 5 out of 5 stars

Received the first of the two cases I ordered and the experience was super fun for our group of three. Went straight in for the kill (pardon the pun) with the hardest cases and we did get the killer a... See more

Rated 5 out of 5 stars

Reaaally nice! Something different to do, other than watching various things on TV. I played the second one (Graduation Party) with my husband and we really enjoyed it. They also have links to various... See more

Rated 5 out of 5 stars

Just received my order - 17 days after my order was placed. I am always a bit suspicious when orders dont arrive as promised but It all looks good and we cant wait to enjoy it between Christmas and Ne... See more

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Rated 1 out of 5 stars

This was a gift, ordered in plenty of time, coming Royal Mail, so knew it needed good timing. Item delivered 2 September, normal paper envelope, no protection, ripped open, (looks likein transit some... See more

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Rated 5 out of 5 stars

The game is super fun and well designed. We bought Bank Heist and looking forward to purchase the rest. The Customer Service was AMAZING and even if we had a problem with the initial order they he... See more

Rated 4 out of 5 stars

It was very good, with a lot of information. It was immersive, we spent 5hours (over a dinner party) on it! The four of us enjoyed ourselves, I think four is ideal. It was a little hard to sort out b... See more

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Rated 1 out of 5 stars

Ordered package of 3 cases. In Europe it should arrive within 1-2 weeks but no information about that. Company is olnot answering any e-mails. Seems more like a scam.

Rated 1 out of 5 stars

I ordered a case more than a month ago and it never arrived. I tried to contact them via email twice already but i only got automatic answers saying they usually answer in 1-2 days.

Rated 2 out of 5 stars

I purchased a kit in december 2024 and I played it with my boyfriend not long ago. The game was high quality, however the answer was already inside envelope A. So you can imagine it was quite disappoi... See more

Rated 1 out of 5 stars

I originally ordered #111970 on 26 November 2025 as a Christmas gift. As of today, the item has never arrived. After weeks of emails, all I have received are copy-paste replies blaming “int... See more

Rated 1 out of 5 stars

I ordered a case and paid for 2 day delivery with DHL. Its been 3 working days and I have not heard a thing from this company. No replies to my emails, no shipment confirmation, nothing. Update... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY FROM THESE PEOPLE!!!!! They do not deliver, do not respond to e-mails. Ordered end November for a Christmas present - when I chased this up on 19th December they told me to wait and see if... See more

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Rated 5 out of 5 stars

Interesting murder cases! I just solved Murder in World Tour with a group of friends and it was a really nice experience. For people in Switzerland the order takes a bit longer to arrive than ex... See more

Rated 5 out of 5 stars

Well put together mystery, the hints were helpful to ensure we stayed on the right track. We liked how the weblinks were an active part of the experience. Will totally buy more!

Rated 5 out of 5 stars

Except from the brilliant idea this company has been based on, what makes the whole experience even better is the customer service. Whether the issue is a delay or just a simple question, you will alw... See more

Company replied


Company details

  1. Hobby Store

Written by the company

We make realistic murder case files that you can solve at home. Available in 8 different langauges!


Contact info

3.6

Average

TrustScore 3.5 out of 5

553 reviews

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Replied to 44% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Played as a family during a rainy day

Played as a family during a rainy day. Excellent quality of products and playability for all ages. We enjoyed the scenario and the clues etc. Found the first step quite confusing but afterwards went smoothly. Will purchase another one. 😊

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Incredibly immersive experience and a…

Incredibly immersive experience and a great balance between the physical and virtual elements within the game! A ton of fun for a good evening together and it's great for people who love solving puzzles and mysteries. Each game is different and makes it interesting to try solve.

February 10, 2026
Unprompted review
Rated 1 out of 5 stars

Be careful with ordering at detectiveforaday!

Be careful with ordering!
I ordered a Black Friday Bundle on 30th November 2025 as a Christmas gift for 72,45€. On 16th December the customs have rated the package 29,71€ and according to that I had to pay 3,25 custom fees. On 18th December I was happy to have a Christmas gift in my hands.
When I opened the envelope, there was just one case in it. It is a good game, can’t say the opposite. But at that point my later time and money were lost. I immediately sent an email. On 24th December they promised to send them after Christmas. I wrote them again on 7th January 2026. Two days later they promised again the packages are about to be sent probably very soon.
I wrote them again on 14th January, asking to send the packages until the 23rd the latest. There was no answer. On 30th January I asked them to send me my money back but there was no answer either.
I have lost hope and at least a bit more then 40€. So, I warn you to be careful ordering with them.

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

It was worth the waiting!!

It was worth the waiting!!! It took about a month to get my package but when I opened it I was absolutely amazed!! I truly felt like a detective for a day!!! I will for sure buy my next case really soon!!

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely way to spend an evening!

The quality of the material exceeded our expectations. Everything was carefully planned and thought out, all the printed stuff felt so authentic. I bought the World Tour case since my husband is a musician and we had a blast going through all the band drama. I feel like someone put a lot of thought, effort and planning into making the experience great. Highly recommended, we look forward to our next case.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fun and interesting

Ordered the Christmas bundle of 4 cases as a gift. Unfortunately, one of the cases got lost, but support was helpful, and they sent a replacement.
So far only got to try 2 of the 4 cases, both were very entertaining, with quality materials! For people experienced with games and mysteries, some parts can feel a bit easy, but nevertheless, I can really recommend trying it.

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I ordered a birthday present on December 28th. It's February 3rd and nothing has arrived. In addition to the frustration, the bad impression made on the person being celebrated. They don't respond and there's no way to talk to them. Avoid shopping in this site.

December 28, 2025
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

We’re very sorry for the delay and for the lack of communication — this is not the experience we want our customers to have. We fully understand how disappointing this must be, especially when the order was intended as a birthday gift.

Unfortunately, shipping delays can occasionally occur, but we take full responsibility for keeping our customers informed, which we clearly failed to do in this case. Please accept our sincere apologies.

We would really like the opportunity to look into your order and resolve this as quickly as possible. Please contact our customer support at [email protected] with your order number :)

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Rated 5 out of 5 stars

Excellent night with my daughters that…

Excellent night with my daughters that are in their 20s. We had no internet at the cabin, so we tried 1 game. Interestingly, enough, it worked out well as the slowest reader took control of handing out the hints after she had read them. Meanwhile, the organized daughter, would then organize things and write them out. The game allowed each person to work to their strengths, while as a group we had so much fun! They begged me to buy more after we did a second one the next night.

November 3, 2025
Detective for a Day logo

Reply from Detective for a Day

This is wonderful to hear! 😄 It sounds like everyone got to play to their strengths and that the game brought a lot of fun together. We’re so happy to hear you wanted to play more — we hope the next games are just as enjoyable! 🎉

Rated 5 out of 5 stars

More fun than we expected!

The clues were not immediately obvious but with some thought everything came together! It took my wife and I about 4 hours and we got excited each time we figured out a piece of the puzzle. We had not realized how important having access to the internet might be though; we were camping with poor service and this slowed us down. Other than that, we really enjoyed it and will definitely buy more!

January 31, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you for sharing your experience! 😄 We’re so glad to hear you both enjoyed the challenge and the excitement of piecing the puzzle together. We completely understand how limited internet access can slow things down — camping adds its own adventure! We’re thrilled you’re planning to get more games and hope your future puzzles are just as fun. 🎉

Rated 1 out of 5 stars

I've waited for two months and have not…

I've waited for two months and have not received anything, and they don't reply to emails anymore.
Beware, it might be a scam!

January 28, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

We’re very sorry for the delay and the lack of communication.

Please contact us at [email protected] with your order number so we can resolve this as quickly as possible.

Rated 5 out of 5 stars

Great fun

Great fun! Took us four hours and a lot of collective head scratching to get through the investigation. While we were mostly on the right track, having some clues along the way for guidance was helpful. Well worth your time if you enjoy puzzles and police procedures!

January 26, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you for your review! 😄 We’re so glad you enjoyed the challenge and had fun working together through the investigation. It’s great to hear the clues helped along the way — and that it was worth your time!

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Rated 3 out of 5 stars

Bundle not bundleing

I ordered (around 2 weeks before Christmas) a bundle expecting it to arrive for Christmas, which it didn't. The bundle arrived as 3 packages, on 3 different days and even though shipping was free, I had to pay for customs 3 separate times. Since it didn't arrive for Christmas I plan to gift it later in the year, so no idea about the cases just yet.
Please don't sell it as a bundle, if you won't deliver it as one package.
(If the cases are good it might deserve 4 stars, but the shipping wasn't it.)

January 25, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

We’re very sorry that your bundle did not arrive in time for Christmas and that it was delivered in multiple packages, resulting in additional customs fees. We understand why this was frustrating and appreciate you bringing it to our attention.

Your feedback regarding how bundles are shipped and communicated is noted.

Rated 5 out of 5 stars

So fun

So fun! Spent 5 hours investigating and I’m definitely buying more!

January 24, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you! 😄 We’re so glad you had fun and spent so much time investigating. We can’t wait for you to try more of our games! 🎉

Rated 5 out of 5 stars

It was so interesting

It was so interesting! Definitely getting another one! Great job!!! We had an amazing night!

January 24, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you so much! 😄 We’re thrilled to hear you had an amazing night and enjoyed it so much. Can’t wait for you to try another one! 🎉

Rated 1 out of 5 stars

Suspect that it is a scam product,

Disgraceful service. Ordered on 1st December 2025 and still not received on 23 January 2026. I have contacted the company numerous times and they agreed to send a replacement over two weeks ago which also has not been received. I have requested a refund which has not been provided as of yet.

To note, they published a document in numerous languages on their website to provide to people if this product had been purchased as a Christmas gift but was not received on time. This is extremely concerning as it suggests that non-delivery of their product is a significant issue yet they blame it on international shipping. To note, I ordered numerous other products after this that were also shipped internationally but still arrived in time for Christmas. I will continue to seek a refund and am also engaging with my bank on that matter but I would recommend avoiding this company altogether as it would appear to be a scam product.

January 23, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

We sincerely apologize for this experience. Delays, unfulfilled replacements, and pending refunds are not acceptable, and we understand why this has caused serious concern.

Please contact us at [email protected] with your order number so we can address this immediately.

🔎 Tips:

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Rated 5 out of 5 stars

Customer Service

Except from the brilliant idea this company has been based on, what makes the whole experience even better is the customer service. Whether the issue is a delay or just a simple question, you will always have fast feedback and reliable information.

January 21, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you so much for your kind words! 😄 We’re thrilled to hear that you enjoyed both the experience and our customer service. Providing fast, reliable support is very important to us, and we’re glad it made your experience even better!

Rated 5 out of 5 stars

Best game ever

During the Christmas period, receiving the package was a bit difficult, but that’s completely understandable.
The support team was extremely helpful and even sent me an additional copy that I can give as a gift.
A super cool game to play with family or friends and a great change of pace.
It really got us thinking hard.
Highly recommended! : )

January 22, 2026
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you so much for your kind words! 😄 We’re glad our support team could help and that you enjoyed the game with your family and friends. It’s great to hear it got you thinking and provided a fun change of pace — we really appreciate your recommendation! 🎉

Rated 5 out of 5 stars

Well thought through cases for those who know the drill

Detective for a day is hands down the best provider out there. These games are tough, but damn, they are well-thought-out! What I love most is how the game goes beyond the room—having actual websites and working phone numbers to call makes the immersion incredible. It’s definitely challenging, so beginners might struggle, but if you want a deep plot and seamless transitions, this is it. Best in the business!

December 1, 2025
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Thank you so much for your amazing feedback! 😄 We’re thrilled to hear you enjoyed the immersive experience and the attention to detail in the games. It’s great to know the challenge and the storyline resonated with you — we really appreciate your kind words and support! 🎉

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