Dries Van Noten Reviews 70

Patrick B works terribly bad. Instead of resolving an issue he gave me a vague and false response regarding the terms of the discount code. Sofia R. is just a talking head or an auto-reply service tha... See more

I purchased the discovery set from this company. Product nice. On this purchase it stated if you buy a full perfume, there would be discount of price of discovery set. I tried to recall this without... See more

The shipping and delivery time was great. The quality of the lipstick is amazing and the case is fabulous. Since I mistakenly ordered two lipstick cases, I also interacted with the DVN Customer Servic... See more

Dear Amira and Sana I wanted to reach out and express my sincere gratitude. As of today, 28 Nov,2025 in Tokyo, the replacement has safely arrived in my hands. I am truly impressed wi... See more

I recently ordered the discovery kit and was blown away by how beautiful the scents were. I’m a prolific collector of perfume and am excited by this new line. I had some confusion with the e-mails and... See more

Exceptional service provided by Camilo V and Anna O! They resolved my issue quickly and were very kind and helpful the whole way through. I feel comfortable purchasing from Dries Van Noten again in th... See more

Dries Van Noten has a wonderful customer service team. They are always super friendly and helpful regardless of whether you have questions about a recent purchase or a return. I recently had a problem... See more

I have shopped the DVN site and have made purchases three times. I attempted to make a purchase using a promo code for a GWP sent to me by DVN via newsletter. The promo code did not work. I sent in an... See more

Estibaliz was very attentive and responsive to my outreach. I incorrectly attached the requested documents, and she was patient while I corrected and resubmitted it. This is my first time ever reachin... See more

I saw shoes online but as I have never had any of Dries Van Noten shoes, I had doubts about the sizing. I contacted customer service through WhatsApp and Audrey shared with me the size chart with cm,... See more

Exceptional service provided by Mariangela. There was a mess up with my email after purchase. Mariangela resolved my issue quickly and were very kind and helpful the whole way through. Thank you, M... See more

I contacted Dries Van Noten support with an issue with promo code that was not working. The support specialist Sofia R was able to resolve the issue quickly and effectively. Great service, thank you!

I have ordered the perfumes with the third-party delivery service to Ukraine. During the delivery process there were some issues with the Customs and Kimberly from the support team helped me to get th... See more

The scam happened to me too! I ordered a perfume with the try-it-first service. Didn't like it and sent it back in unopened perfect condition. An empleyee at their warehouse opened the product so th... See more

Although my order arrived faulty (one of the perfume caps weren't screwed on properly, causing it to leak), Anna O at DVN was very responsive and kind in helping me process the replacement. Would shop... See more

I wanna specifically thank Kimberly and Sebastian for going above and beyond and helping me out Both of them were so helpful in assisting me with a return. Although I hated to return it, I acciden... See more

I had some questions about a product, so I contacted the support even though I thought the questions were hard to answer. However, their responses were surprisingly so kind, and they were sincerely tr... See more

I ordered the he DVN perfume from Amsterdam since I love the shop. Something happened with their curler and they did 08448865870279 not After complaying the issue was resolved very easily an profe... See more

DVN have a wonderful customer service, Amyra M was patience and helpful willing to help me to resolve my problem, I'm a really fan of the brand and this experience meke me love it more. Thank you so m... See more

Amira was very helpful. Kept me updated, great after purchase customer support. I’m encouraged to spend more. (Edit) Over a month later and I’m being ignored, an issue I had with a faulty fragrance b... See more

Kimberly H at Dries Van Noten was immediately responsive and helpful. So far the process has been seamless. Thank you so much, will definitely shop here again.

Had a great experience with Amira in customer services. I inadvertently forgot to order the lipstick case and she offered some options to rectify it. It was not necessary since I had opened the item a... See more

I am buying DVN online since many years now and whenever there has been an issue the DVN client service was always very helpful and kind. A great customer experience ❤️

I received my first order with the help of the support team, and I’m extremely satisfied with the service! The packaging was neat, and the products are of great quality. A special thanks to Estibaliz... See more

I reached out to the DVN customer service because I didn't receive a code after purchasing a discovery set, and Anna O. helped me out extremely fast and in a professional manner. Thank you!

I am really glad with my purchase and the DVN team are super helpful and kind. Madeleine K. and Marcelo were efficient and promptly responded and helped me when I needed. I’ll be buying from this bran... See more

I bought a very overpriced rain coat over £1000, I know I overpaid 10 x but I loved the tailored structure. However this unlined cotton garment is falling apart ( stitching ). Poor quality.

Martina was very helpful when I needed assistance getting the code from the discovery set. Plus, their perfume is so lovely

I ordered some perfume for my wife, and when it arrived there was a small crack in the ceramic portion of the bottle. I was able to get in touch with customer support and Mariangela F. was able to get... See more

I had a very good customer experience on the DVN website. After receiving an order that didn’t meet my expectations — including one product with a manufacturing defect (it happens) I initially receive... See more

Amanda R along with Hector helped me find prompt resolution to an issue I had with my order. The customer support experience I have had has been excellent. Thank you!

Bruna was extremely helpful and followed up until I confirmed I was able to place my order and receive my discount. I will definitely order again. Thank you!

Amazing customer service, I needed some help with my account and Karen A. helped me with it kindly and efficiently. Grateful.

I ordered my 2nd bottle of DVN perfume, and looks like it’s going to be the last one. The item came damaged: the bottle was unglued from its bottom cape I contacted the customer service and sent the p... See more

There was a mess up with my email after purchase. Camilo V amazing with helping me out and was super professional.

Kimberly H helped me pick out and size a mother of the groom outfit that is so beautiful. She answered all of my questions about style and sizing. I can’t thank her enough!

I bought an expensive Dries van Noten leather bag. I bought it through Cettire, because they had it in stock and Dries van Noten was still producing the bag to restock it. First week of carefully usin... See more

Swift and seamless customer support services. Thank you, Teresa, for sorting out my query so rapidly and diligently!

I had an issue ordering online, the customer service team handled my issue promptly and courteously - resolved very quickly and I couldn't have asked for better help!

Amira was beyond helpful and pleasant, and resolved my query effectively and under time pressure. Very impressed

I’m sure Beatriz she did her very best. With a very professional and friendly attitude she has been proactive in terms of solving my issue but even if I wrote my first mail seconds after a received th... See more

The customer service I received from Amira B was outstanding. I’m very pleased with the outcome.

Kimberly H. has been extremely helpful, kind and informative every step of the way!!

I’m Belgian, and I’ve always deeply respected Dries Van Noten. I genuinely fell in love with your perfume collection. I received the discovery set for Christmas, with a code meant... See more