Dr.Online - Portugal Reviews 7,720

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform's ease of use and the staff's professionalism and caring attitude. Consumers highlight the positive impact on their lives, expressing gratitude for the thorough and supportive consultations. People find the service particularly valuable for its accessibility, speed, and convenience, especially for those who have difficulty scheduling in-person appointments. The user experience is enhanced by clear communication, with doctors often speaking English and providing detailed explanations. Reviewers also value the efficiency of obtaining medical certificates and prescriptions through the service. However, some reviewers report issues with response times and punctuality, while others mention instances of unhelpful or rude customer service interactions.

Based on these reviews

Rated 5 out of 5 stars

Finally, real access to a doctor — fast, with no waiting, no travel, and no wasted time. The consultation was very quick, and the attention to my problem was genuinely thorough and caring. The price... See more

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Rated 5 out of 5 stars

I like how easy it is to use the dronline platform. The specialist that I consulted was very professional and caring. He took the time to form a more holistic view of the situation and did not only su... See more

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Rated 5 out of 5 stars

Very nice, She asked me what needed with simply and That's on . No need to talk Portuguese , English with excellent way to conversation to me as well . I will recommend to DR Online . DO not west your... See more

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Rated 5 out of 5 stars

Dr. Dmytro was incredibly kind, patient, and professional. He really listened and made me feel understood and supported throughout the consultation. The experience genuinely had a positive impact... See more

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Rated 5 out of 5 stars

I had two videoconsultations with Dr. Raquel Varela (one back in November and another one this morning), and she was excellent both times. She listened carefully to my concerns, explained everything c... See more

Rated 5 out of 5 stars

Very easy way to get a medical certificate required to renew a driver license. I had some trouble and couldn't get the PC microphone or video to share with the online interview. I switched to a... See more

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Rated 5 out of 5 stars

This time I caught a nasty virus and am flat in bed. I have been online with the doctors before , for my drivers licence. It is easy to make an appointment ,the instructions are clear in portuguese a... See more

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Rated 5 out of 5 stars

It was my first ecperience of taking online doctor consultation and it was an amazing experience . Doctor talked to me in english which was good. Overall she explained everything about the skin diseas... See more

Rated 5 out of 5 stars

The doctor was extremely patient and very helpful. She took the time to explain everything clearly and even checked details that others might have overlooked. I really appreciated her calm and support... See more

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Rated 5 out of 5 stars

Dr. Joel, as always, is very attentive and professional. I have been under his care for over a year now, and I’ve seen consistent progress in my treatment. I highly recommend Dr. Joel 100%! I also wa... See more

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Rated 1 out of 5 stars

The doctors do not show up on time. 15 to 20 mins delay is normal for them, and when I complained, they said they are humans who could be late. They are clearly overbooking the doctors in order... See more

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Rated 1 out of 5 stars

The doctor said he was going to send over one of the prescriptions I have been taking for the last few years and even though I provided documentation from my doctor in my home country he would not sen... See more

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Rated 4 out of 5 stars

Overall a useful session, and appreciated. Would have been useful to know the length of the session in advance so that the abrupt ending wasn't a surprise. The doctor did give me time to set ou... See more

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Rated 4 out of 5 stars

I’ve used Dr. Online Portugal a few times and overall, the appointment process is very quick and easy. It’s great to be able to book a consultation without any hassle, and the platform is user-f... See more

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Rated 5 out of 5 stars

From the first moment till the end of the process. Thank God have found the exact place to be assisted and helped with. Humanity, professional guide, Tech and bureaucracy related also to new residence... See more

Rated 5 out of 5 stars

This is an excellent service and an easy platform to use, especially for foreigners who struggle to schedule an appointment at the "Centro de Saúde." All the info and details provided are clear and... See more

Rated 5 out of 5 stars

The process of getting my Driver's License medical certificate was easy and seamless with Dr.Online. It was easy to arrange, the appointment could be very soon, and everything else was easy. The Doc... See more

Rated 5 out of 5 stars

Very kind doctor and patience. Dr Rita was very good at the assessment and the entire online consultation was fast, efficient and thorough. She was also very good in her spoken English, which was a pl... See more

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Rated 5 out of 5 stars

We booked appointment for Portuguese driving license. The appointment process and the consultation in itself was an easy and straight forward process. The doctor was professional and kept the process... See more

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Rated 5 out of 5 stars

First time using this service. Spoke with a Dr Lopes Tavares, absolutely lovely man and very helpful. Would definitely recommend. Also Dulce on whattsapp and email was very helpful in helping me set e... See more

Rated 4 out of 5 stars

The doctor was quick and efficient and was able to help me. My only complaint is that they didn't ask what medications I'm currently on before prescribing anything to me. Also, the microphone doesn't... See more

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Rated 5 out of 5 stars

This was the fourth time that I used Dr. Online to get my medical certificate in order to renew my drivers license. The service is very easy to use, instructions are clear and simple to follow. The ce... See more

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Rated 5 out of 5 stars

I am from the UK and have recently moved to Portugal - I required a repeat prescription, however I am not yet registered with a doctor here and cannot yet speak the language. Dr Online was a great alt... See more

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Rated 5 out of 5 stars

As a new immigrant to Portugal, I was unsure about what my options were when I ended up very sick with bronchitis and a respiratory infection about 3 weeks after I arrived. I tried Dr.Online Portugal... See more

Rated 5 out of 5 stars

Lovely doctor (Dra Rita Guerra) very friendly and helpful. She spoke to me in English for which I was very grateful 🙏 thank you. The process to obtain the certificate to renew my driving licence was... See more

Rated 1 out of 5 stars

i booked the appointment incorrectly which was my fault. the doctor then told me that her assistant will rebook the appointment correctly and would contact me for a new appointment. nobody reac... See more

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Rated 5 out of 5 stars

My consultation was at 9:30am on 31 oct 2025- I joined the video session but the Doctor said that it is at 10:30am. I had an email confirmation for 9:30am on 31 oct 2025 from you but that did no... See more

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Rated 5 out of 5 stars

Great service! First online appointment, and I don't think I will go see a Doctor again unless it is absolutely required to see them in-person! I scheduled my appointment on a Sunday night for 07h00... See more

Rated 1 out of 5 stars

Speechless. Marked and paid, no doctor showed up, after 15 minutes waiting I received the email asking feedback, and after 15 minute more I gave up. I chooses this service because I work from home... See more

Company replied

Rated 5 out of 5 stars

I’ve used this service 4 times already. 2 times my husband and twice myself. I entirely recommend how convenient and helpful it is. The doctors explained everything so well. And it’s so fast to obtain... See more

Rated 5 out of 5 stars

I had a great experience with Dr.Online Portugal. The service was fast, professional, and very easy to use. Dra. Dalila Nunes was kind, attentive, and very helpful throughout the consultation. Everyth... See more

Rated 5 out of 5 stars

The Dr.a patiently listened what I had and kindly inquired it to better understand and provide useful information/treatment. She had no problem switching to English when she understood I wasn't comfor... See more

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Rated 5 out of 5 stars

So convenient! No longer wait for an appointment and the doctor was knowledgeable and courteous! I got what I needed very quickly! Highly recommend!

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Rated 5 out of 5 stars

The doctor was prompt and personable. Explained everything and asked if I had questions. I did not feel rushed, but appointment moved at a steady pace. Everything was quick and direct and the price wa... See more

Rated 5 out of 5 stars

The medical exam for driving license change was super helpful. The doctor also explained me how the process works and reassured me that if I have any issue I can reach out. Thank you very much!!

Rated 5 out of 5 stars

Very punctual, professional and friendly Dr Nuno Tavares Lopes. Thank you for your assistance. Easy and fast obtaining a date and hour. Good ratio price/quality.

Company replied

Rated 5 out of 5 stars

Great tool for foreigners that are temporarily abroad. Could have quickly an online appointment and get the needed meds, the doctor was nice and remained available even after our meeting.

Rated 5 out of 5 stars

Dr Online was awesome! I was able to make an appointment easily, seen the same day by a doctor, and it was affordable and so simple. I got my prescription the same day without missing a beat. Definite... See more

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Rated 5 out of 5 stars

We are here in Portugal on vacation and I developed an ear infection three days in. This service was a godsend. I got an appointment online in half an hour. Spoke with the doctor who was kind and help... See more

Rated 5 out of 5 stars

The doctor, Dalila Nunes, was great to talk to, she accomodated my needs regarding language and was both patient and kind, as well as helpful. The quality of the call was good and everything went smoo... See more

Rated 1 out of 5 stars

My brother is a psychiatric patient who has no more medication left today as I have been waiting for Dr Filipa Prates to send me a copy of the script she issued for my brother 6 days ago. Every day I... See more

Company replied

Rated 5 out of 5 stars

Dr Diogo Alameida was very kind and knowledgeable. He took the time to really understand my needs. Not only did he refill my medications, he helped me to better understand what I need to do for bes... See more


Company details

  1. Home Health Care Service
  2. Doctor
  3. Medical Certificate Service
  4. Medical Clinic
  5. Mental Health Service
  6. Travel Clinic

About Dr.Online - Portugal

Written by the company

O Dr.Online nasceu em 2020 com a missão de aproximar indivíduos e profissionais de saúde. Através da nossa plataforma, realizamos milhares de consultas online, de forma simples e segura, eliminando barreiras de tempo e de distância.

Seja para obter aconselhamento médico urgente ou de especialidade, para apoio de saúde mental, necessidade de atestado médico, renovação de receitas ou consulta do viajante, nós temos a solução. A nossa rede de profissionais de saúde abrange diferentes campos e especialidades, para ir ao encontro das suas necessidades.

Orgulhamo-nos de prestar um serviço de excelência e de priorizar a privacidade e confidencialidade dos nossos pacientes. Trabalhamos diariamente para garantir que cada interação na nossa plataforma seja fluida, confiável e eficaz.

O Dr.Online não é sobre o futuro da Medicina. É sobre o presente!

Written by the company

O Conforto e Versatilidade da Videoconsulta
Converse de imediato com clínicos de diversas especialidades, no conforto da sua casa, através de qualquer computador, tablet ou smartphone.
Os Melhores Médicos
Desde clínica geral a psiquiatria, os profissionais de saúde do Dr.Online empenham-se nas qualidades que fazem com que se sinta seguro e acompanhado.
Uma Comunidade Global
O Dr.Online está disponível em vários países e idiomas com padrões de comunidade que ajudam a promover a segurança e a pertença de todos.
Assistência em vários idiomas
O nosso apoio global está disponível com uma equipa dedicada e pronta a ajudar, independentemente da sua localização ou fuso horário.

Marcação rápida, simples e segura

Consultas com Médicos Certificados

Orgulhamo-nos de prestar um serviço de excelência e de priorizar a privacidade e confidencialidade dos nossos pacientes.

Trabalhamos diariamente para garantir que cada interação na nossa plataforma seja fluida, confiável e eficaz.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Patient,
Thank you very much for your feedback.

We are pleased to know that the consultation was efficient and that your goals were successfully achieved.

Providing clear, objective, and effective medical support is always our priority.

We remain available whenever you may need us again.

Kind regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars

Professional

Great personal.

February 11, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Maria,
Thank you very much for your evaluation.

We are pleased to know that you had a positive experience and that our team met your expectations. Providing professional and supportive care is very important to us.

We remain at your disposal whenever you may need our services.

Kind regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars

Easy to organise

Easy to organise, the Doctor was very easy to understand and explained everything perfectly.

February 10, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Mr. Nigel,
Thank you very much for your feedback.

We are delighted to hear that the appointment process was easy to organise and that the doctor explained everything clearly and understandably.

Ensuring clarity and simplicity throughout the consultation is something we truly value.

We appreciate your trust and remain available whenever you may need us again.

Best regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars

Quick and simple service

February 11, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Patient,
Thank you very much for your feedback.

We are pleased to know that you found our service quick and simple.

Providing an efficient and straightforward experience is one of our main priorities.

We truly appreciate your trust and remain at your disposal whenever you may need us again!

Best regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars

It was professional

It was professional, easy and punctual!

February 10, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Patient,
Thank you very much for your feedback.

We are delighted to hear that you found the service professional, easy, and punctual.

Our team works hard to ensure that every consultation runs smoothly and on time.

We truly appreciate your trust and look forward to assisting you again whenever needed.

Best regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars

Very kind and intelligent physician

Very kind and intelligent physician. She was also very patient.

February 10, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Ms. Carol,
Thank you very much for your review.

We are truly pleased to hear that you had a positive experience and that the physician was kind, patient, and attentive throughout your consultation.

It is very important to us that our patients feel well supported and confident during their appointments.

We will continue working to maintain this standard of quality and care.

We remain at your disposal whenever you may need us.

Best Regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars

Highly recommend

The people were kind and very professional. I needed lots of guidance and it was given with patience and understanding. The doctor was very
knowledgeable and caring. I enthusiastically recommend this service. -Patricia D.

February 10, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Ms. Patricia,
Thank you very much for your kind words and for taking the time to share your experience.

We are truly delighted to know that you felt supported with patience, understanding, and professionalism throughout the process.

Providing clear guidance and attentive care is a priority for our team, and it is very rewarding to hear that the doctor’s knowledge and dedication made a positive difference for you.

Your enthusiastic recommendation means a great deal to us.

We remain at your disposal whenever you may need our assistance.

Best regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Patient,
Thank you very much for your kind feedback.

We are very pleased to know that you found the service helpful and experienced a friendly approach throughout your consultation.

Creating a supportive and welcoming environment is something we truly value.

We remain at your disposal whenever you may need us.

Best regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars

Great experience good

February 3, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Mr. Singh,
Thank you very much for your evaluation.

We are pleased to know that you had a great experience with our service. Providing clear, efficient, and high-quality care is always our priority.

Our team remains available whenever you may need us!

Kind regards,
Cristina Teixeira
DrOnline Assistant

Rated 4 out of 5 stars

dr amazing

dr amazing, just waited for about 20 min after scheduled time for appointment

January 31, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Ms. Shirley,
Thank you very much for sharing your feedback with us.

We are truly glad to hear that you found the doctor amazing. Regarding the waiting time, we kindly ask for your understanding that our doctors often move directly from one consultation to another. As our care is humanized and patient-centered, some appointments may take a little longer to ensure that each patient receives the attention they need.

Occasionally, this can result in a short delay, but it allows us to maintain the quality and thoroughness of the medical care provided.

We appreciate your patience and your trust in our service. Please do not hesitate to reach out if you need us again.

Kind regards,
Cristina Teixeira
DrOnline Assistant

Rated 4 out of 5 stars

A very straight forward process for a driving licence medical exam.

A very straight forward process for a driving licence medical. The consultation consisted of a series of questions and three physical movements. The atestado was sent by email immediately after the consultation.

The doctor who undertook the consultation offered to speak both Portuguese and English. She was professional in her manner, though somewhat stern. A smile would not have gone amiss.

If I have any negative feedback, it would be that despite making an appointment for 9am, I waited almost 15 minutes for it to start.

February 9, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Patient,
Thank you very much for taking the time to share your experience with us.

We are pleased to know that you found the process for the driving licence medical exam clear and straightforward, and that the medical certificate was sent promptly after the consultation. We are also glad the doctor was able to accommodate both Portuguese and English, ensuring clear communication throughout the appointment.

Regarding your comment about the doctor’s manner, we appreciate your honesty. Our professionals always aim to be thorough and objective, but your feedback is valuable and will be shared with the medical team.

As for the waiting time, we kindly ask for your understanding that our doctors move directly from one consultation to the next. Because our care is humanized and patient-focused, some appointments may take slightly longer to ensure each patient receives proper attention, which can occasionally cause short delays.

Thank you once again for your trust and constructive feedback. We remain at your disposal whenever you may need our services!

Best Regards,
Cristina Teixeira
Assistant at DrOnline

Rated 5 out of 5 stars

Great experience

Great experience

February 2, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Patient,
Thank you very much for your evaluation.

We’re pleased to hear that you had a great experience with our service.

Our team remains committed to providing accessible, efficient, and high-quality medical care.

We’re always at your disposal whenever you need us!

Kind regards,
Cristina Teixeira
DrOnline Assistant

Rated 5 out of 5 stars

Efficient professional and helpful!

February 7, 2026
Unprompted review
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Muhammad,
Thank you very much for sharing your feedback.

We are pleased to know that your experience was positive and that the consultation met your expectations.

Our team remains focused on providing reliable and attentive medical care.

We remain at your disposal whenever you need us.

Kind regards,
Cristina Teixeira
Assistant at DrOnline

Rated 1 out of 5 stars

I didn’t get my link for consultation

I didn’t get my link for consultation
And I need my money back

February 8, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Hamza,

The consultation link was sent to the email address used at the time of booking. This matter has already been discussed with you and considered resolved. For this reason, we are unable to proceed with a refund.

We remain fully available to assist you and to ensure that any future booking runs smoothly and is handled in the best possible way.

Your feedback is extremely important to us and helps us continuously improve our service.

Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

Great service!

I was able to get an appointment right away and the doctor was so helpful. He spoke English as well which was a bonus. This is a great service and I will use it again!

February 1, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Janet,
Thank you very much for taking the time to share your feedback.

We are delighted to know that you were able to schedule your appointment promptly and that the consultation was helpful and comfortable for you. Being able to provide care in English when needed is something we value greatly.

Our team is focused on making access to medical care straightforward and reliable, and it is very positive to hear that you would choose our service again.

We remain at your disposal whenever you need us.

Kind regards,
Cristina Teixeira
Assistant at DrOnline

Rated 1 out of 5 stars

Doctor never sent over one of my medications despite discussing it in our appointment

The doctor said he was going to send over one of the prescriptions I have been taking for the last few years and even though I provided documentation from my doctor in my home country he would not send it over. During our appointment he said he would but when I went to pick it up and they said it was not on the prescription list. I have tried contacting the customer service email and they haven’t helped me with this.

January 30, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Sara,

Thank you for sharing your feedback. We are sorry to hear about your concerns and understand how important it is to have clarity regarding prescribed medication.

We would like to clarify that, according to the information provided by the doctor, all prescribed medication was sent following your appointment.

At this stage, there are no pending actions regarding your prescription. Should you have any further questions, we remain available to provide clarification.

Kind regards,

Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Sherry,
Thank you very much for sharing your feedback.

We are pleased to know that the process was straightforward and met your expectations.

Our team remains committed to providing accessible and reliable medical care.

We remain at your disposal whenever you need us.

Kind regards,
Cristina Teixeira
Assistant at DrOnline

Rated 1 out of 5 stars

I do not recommend this service at all.

I would like to publicly express my complete dissatisfaction with this clinic/service.

I had an appointment scheduled for 06/02/2026 at 7:30 PM with Dr. Nuno Tavares. I logged into the platform in advance, as requested, and remained online until around 8:30 PM. Despite this, the appointment never took place because the doctor simply did not show up.

During that time, I tried to contact the service several times through messages, but none of them were answered. I received no prior notice, no explanation, and no attempt to resolve the situation, which shows a total lack of respect and consideration for the client.

After this incident, I checked the history of complaints and it is clear that this is not an isolated case. On the contrary, it is evident that there is a pattern of poor organization and a complete lack of commitment to customers.

This experience was extremely negative and unacceptable. I organized my schedule around this appointment and was completely ignored.

I leave this review as a warning to future clients: think carefully before booking any service with this provider. As for me, I will do everything possible to make sure more people are aware of the unprofessionalism and the way clients are treated.

February 6, 2026
Unprompted review
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear Bruno,

Thank you for sharing your feedback. The situation you described is currently being reviewed by our team so that we can fully understand all the details involved.

We will contact you by email as soon as possible to provide further clarification and support.

Kind regards,

Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

very easy to make an appointment

very easy to make an appointment. Dr was friendly and efficient.

February 6, 2026
Dr.Online - Portugal logo

Reply from Dr.Online - Portugal

Dear David,
Thank you very much for sharing your review.

We are pleased to know that scheduling your appointment was straightforward and that the consultation was conducted in a friendly and efficient manner.

Our team remains focused on making access to medical care simple and dependable.

We remain at your disposal whenever you need us.

Kind regards,
Cristina Teixeira
Assistant at DrOnline

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