DX Reviews 155,363

I ordered a Chicago leather chair from artico interiors who use DX couriers. The updates about delivery were fantastic...text and email, live tracking available then a telephone call when 10 mins fro... See more

Delivery guys went well above and beyond. Absolutely outstanding had a call from my mum (resent widow) saying they had carried the mattress upstairs for her. That one kind gesture and thoughtful a... See more

I was in receipt of a delivery of some quite heavy gym gear today and DX were the courier. The DX experience was overwhelmingly positive. I received a text a few days prior to the actual delivery a... See more

Radiator arrived with damaged packaging and missing foam end protections. Checked panel wasn’t damaged. Unable to fully check with drivers still present until plastic wrapping and cardboard ends remov... See more

Have now stayed in 4 weekdays from 4/2/26, for (large) DX Express package to SE London address. No show. No website status updates. Got text 9/2/26 pm, saying 'Cant Deliver - rebook', no reason or ex... See more

Their communication is abysmal but the delivery guys were excellent. My delivery should have happened on Friday. DX knew by 8am that the item was 'left off the van' but nobody told me. They don't deli... See more

Absolutely incompetent. Parcel was due today, contacted to find out where it was and it was "sent to the wrong depot" - asked when it will be delivered advisor stated, maybe tomorrow but cant guarant... See more

Two text updates received which confirmed timee slot the day before and morning of delivery. Mattress was delivered within the window given. Delivery chap was very pleasant and asked where we wanted i... See more

Third or fourth time ordering from DUSK, and I got DX as my delivery company. I honestly can’t say a bad word. I ordered a sofa and the cardboard box was too big to fit through my outside doors.. Sinc... See more

Really helpful having the live tracking update to see exactly when the sofa would arrive. Delivery guys were friendly and brought both packages into the living room. Really straightforward to unpa... See more

Received multiple notifications about the delivery in different formats (e-mail, text msg etc) with a two hour delivery window. The delivery driver then followed this up with a call to inform us that... See more

They just didnt pick up - no email, no text, nothing! Parcel still waiting in reception and may not reach our client in time if they don't pick up. No phone number to call just a stupid chat-bot that... See more

I had a fantastic experience from start to finish. I received a phone call asking if they could deliver my item earlier than my original time slot, which was brilliant as it gave me extra time to put... See more

The communication from purchase to delivery. Josh and Steph were very helpful and delivered my large 5 boxes through into my home and placed where i wanted them, as my partner had broken his leg and c... See more

We paid the supplier for recycle mattress removal . Claimed by delivery team not on their job sheet so refused to take . New mattress left in hallway not taken up stairs as expected, leaving 2 people... See more

The delivery on tracking shows the van in village for well over an hour, an hour before the first expected time but no call from the driver as one recent reviewer had. Useless. The delivery of the sam... See more

Delivery was o.k. However the crew refused to remove the old mattress despite having paid for that facility. Crew had no hygienic bags/facilities to accommodate the old mattress. Further, the person... See more

I'd leave a ZERO star. Driver left a card without ringing the bell. It's an important delivery I needed for work. When you call all you get is an automated rescheduling for the next day. This is u... See more

Awful delivery company this is second time i have used dx and both times i have been messed around. Waited at home for my delivery tracker had the delivery van in my village for 40 minutes dropping pa... See more

Terrible service. Had to speak to company 3 times and still item not delivered. Had messages saying delivery attempted- this was untrue as found out on the 2nd call they didn’t have some of my add... See more

Lied about attempting delivery saying that they couldn’t access the property. They never even tried. I’m certain they just say this to massage the figures so it doesn’t look bad on them, hopefully th... See more

The tracking has not been updated since last Friday. But separate message saying delivery today. No time stated. So just sit in all day?? Tried to contact customer service and phone number just ringin... See more

Follow up to my previous review of DX. I have still not received my parcel it is 3 days overdue and no help from the so called ‘customer helpline’. They gave a feeble apology and promise of help to... See more

Absolute shambles. Awaited delivery as planned for 31 Dec…..nothing, no update…nothing. Kept checking for update on Amazon…..nothing until today 2nd January…..stated package now due 6 January……..this... See more

Didn’t deliver my order, saying it was rejected at the door even though I was in to take it. This caused me to take two days off work therefore missing out on pay and also causing my jobs to run over... See more

This is the most awful experience I have ever had. You confirmed 3 separate delivery dates and failed to show /deliver the items. I have taken 3 days off work. Waited in all day. And you never showed... See more

**why add a link that a CUSTOME cannot use to talk to a human. Another delivery 'attempt' made today. They say they left a card, no card left so clearly did not come to my address again Such a... See more

Worst courier i have ever encountered ! They are not flexible to customers needs , i work nights & was told that they couldn't arrange an afternoon delivery & instead they came earlier & earlier each... See more

Tracking is good but it does not excuse the fact that you’re given a random slot every day during working hours making it almost impossible for the normal person to be home for their delivery. Missed... See more

I've already sent in one complaint weeks ago about the first failed delivery. I reordered the same item and again today i got a notification of delivery to the wrong address. I haven't been able to re... See more

Delivered my second parcel to a neighbour (they lost the first one) while I was waiting at home, left outside in full view from the street and sent a txt to say parcel delivered. Problem being, deliv... See more

Poor delivery service. They keep on scheduling the delivery without attempting to deliver. In the system it said: We were unable to access the address. Please contact DX on 0333 241 5700. What does n... See more

Considering I paid a lot for “2 man delivery” only one was going to bring it inside until I mentioned that I wanted upstairs. I had to ask for them to wear shoe covers, it wasn’t considered. They didn... See more

Delivery of two large mirrors was completely unacceptable. The couriers handled the mirrors extremely carelessly — they were carrying them on their heads and moving them roughly. As a result, bo... See more

On time but terrible...One of the delivery guy refused to help with carrying the package. Just shouted and said he was going back to the van...and this happened after he dropped the package more than... See more

Delivery scheduled for today between 1.30 and 3.30, and I was tracking the delivery van using the texted link provided. For some reason the driver had bypassed my house and was around 3 miles awa... See more

As I am currently on the phone still waiting to get through to speak to one of your advisors, I have paid for someone to come & build my bed today only to find that the delivery men have left half of... See more

The delivery for one item was on time, however another delivery is late. Besides that, on the website when choosing delivery it states that the delivery employees will place the item in what room the... See more