EECU Credit Union Reviews 1,836

Great customer service by Stephanie Curry, Financial Mgr, Weatherford Branch; and by Jovita Piedra, Ft Worth Branch, Loan Specialist. Stephanie Curry was very kind and assisted me with changing all m... See more

You have made banking a very personal one, which is how an organization should approach its customers. I was given access directly to my Loan advisor who contacted me on a daily basis for documents th... See more

The agent's and team's- Openness to hear our desires and concerns and then to reflect them within the loan terms and conditions. Their graciousness of patience and well paced prompting for the stage... See more

Ray from EECU was very helpful and informative during my auto refinance process! I was very thankful for his attention to detail and thoughtfulness. He made the process user-friendly and quick. The bo... See more

Overall, my experience was efficient, and I enjoyed the experience. However, the area of improvement could have been with the first step. The young lady that assisted me was kind but lacked warmth and... See more

Employees like Abby are a perfect example of everything that is right about EECU. She is professional and yet friendly. She really listens and offers practical solutions. Please let her know how muc... See more

Customer First: My experience with EECU has been very refreshing in their candor & willingness to go the extra mile for their customer. The staff understands your needs & does all they can to help r... See more

Vita and Ivette did an excellent job processing my car loan efficiently and professional. Very friendly and made me feel comfortable. Went above and beyond offering me a snack and water. Great custome... See more

Brianna at the Little Road branch was excellent when I opened another account last week. She was very knowledgeable and patient!! She also, answered all of my questions. Thank you Brianna!! Thank you... See more

The whole experience with refinancing with EECU was a super easy process. Rachel was 100% confident answering every question i had. She acted swiftly and went above and beyond just to make sure everyt... See more

EECU was very thorough during the whole process of a plan for a line of credit home improvement loan. Their tools used in the process, made it extremely easy. If you had a computer to upload all of th... See more

Ms Prichard at the EECU Watauga branch helped me transfer some IRAs into 12 month CDs. She is very helpful and knowledgeable. The Credit Union is very fortunate to have her as an employee.

Great advice from Debbie Muelker at the Saginaw Branch. My wife and I both understand the plan to distribute part of our estate to our grandkids. The staff did an excellent job in preparing the docu... See more

Completed an auto refinance and the process was super simple and quick. It was so convenient to be able to do everything online and have the note show up on my mobile app the very same day! Mel reache... See more

Been a customer with EECU for a few years and have always had a great experience with their loan process. Quick no stress application process and approval within hours. They are very competitive with... See more

I had a really bad experience with Honda Financial for my car loan and so i turned to EECU and they were able to refinance my car with excellent customer service in a little less than 48 hrs. There is... See more

EECU is what is wrong with any non-service related industry. From waiting for appointments for no apparent reason (you can see the person you have an appointment with - doing nothing for 20 minutes w... See more

There was a line upon arrival. Thinking I was going to have to wait a while another association step up and assisted me & I told her I was at lunch she coordinated my business fast & efficiently. Als... See more

Jason Paige was extremely helpful. I went in for help on one subject, but ended up getting help on multiple other subjects. I am extremely satisfied with Jason and his willingness to help me.

GAP Insurance The EECU representative who assisted me with my loan application consistently kept forgetting that I had informed her that I wanted GAP insurance; but I did not want it included in the... See more

Information giv÷n initially was incorrect. The term of the loan and the factors that govern it was definitely not explained. My email address your guys were using was wrong so I wasn't getting emails

I made an appointment at a certain time and i had been waiting for about an hour for someone to show up for my appointment, finally I saw a lady in the lobby and I asked her if she could help me. She... See more

Although the Receptionist was not friendly, Ms. McKay was so very very friendly and helpful as I learned about investment possibilities . Ms. McKay did not rush me in making decisions. Thank you Vanj... See more

Amazing staff who literally bend over backwards to help each and every time I need assistance. Plus, EECU’s financing rates are always the lowest on the market!

We took a cashier check to EECU. We told the bank teller that we wanted to divide it into two parts, A and B. A was deposited for one year, and B was deposited for half a year. But that night, we w... See more

EECU was super helpful as a first time buyer car loan. They answered all my questions in a timely manner. The process seemed like a daunting task, however EECU made this as seamless as possible.

Everyone involved in procuring my new car loan was so easy to work with. Super friendly and a very rapid turn around time. This is now my 3rd new car purchase with EECU & I don't even consider working... See more

As a member since the late 90s their services and financing have been good and consistent. Recent auto financing timelines are less than desirable. What is the purpose of the online pre-approval pr... See more

I got a Heloc Loan and the process was taken care with no problem. Then opened a Checking account at HEB Plano location and the lady did a very good job of helping me get it easily.

Irma is the best. She helped me understand how to do an easy refinance on my truck get a better interest rate and a much lower payment and help me with my money market account. I would recommend her t... See more

I had a terrible experience with Honda Financial for my car loan, so I turned to EECU — and they refinanced my car in less than 48 hours with excellent customer service. There’s a reason car companies... See more

Alicia made my auto refinancing a seamless process. She did the legwork and I just had to provide a few pieces of information. The transaction was completed within 72 hours and I'm so thankful for the... See more

I've had an excellent experience with this credit union! Their customer service is top-notch—friendly, knowledgeable, and always willing to go the extra mile. I always feel valued and well taken care... See more

I recently bought A new truck, the dealership said they didn't use EECU and sent my loan to ALLY 12.6% interest! I called EECU after the purchase and cut my interest rate in half saving $150 on monthl... See more

I feel EECU serves my better interest. They (as a team) are always courteous and can make recommendations. I love the atmosphere that is projected there, which makes me feel comfortable.

So easy. Great customer service. Couldn't be more pleased. I even did better than what was advertised!

This happened at Arlington location. Super frustrated. It’s very inconsistent on information and communication take long to reach me back. also, Mrs D.(not gonna show her name) over the... See more

The loan process was quick and easy and required little effort on my part. The only negative was that I was texted daily about EECU auto loans even after I had initiated the loan process.

Aymen and Andy were super helpful. They were both transparent, honest, and worked very quickly on helping us get our loan obtained and funded. They listened to our wants and needs and were great lis... See more

It takes a long time to get the credit card. I applied June 12th. It’s June 21 and I still haven’t received the card. Otherwise EECU is terrific. Everyone is courteous and polite. They treat their... See more

Was so easy to set up and associate was very knowledgeable and offered plenty of help. I can't say enough how happy my friend talked me into moving some money to EECU.

From start, when I didn't know my account number, to finish customer service was great. They spoke distinctly with instructions. Made it simple.

This was a good experience in the fact that it was easy to use. It's been a couple of days and I don't remember any difficulties. I don't use the online service much but this was easy to get the... See more

I appreciate how quick and easy it was to apply and fill out paperwork. The staff is knowledgeable and friendly, and my personal loan money was in my account within a couple of business days after app... See more