Ellie and Bea Reviews 56

Very fast delivery! Lovely Henriette Steffensen long fleece cardigan!

Although I had a delivery issue out of the hands of the company, they were very helpful and quick to resolve the issue.

Very rude staff. Went there just a few days after Christmas to try to exchange an item that was bought as a gift by my husband and unfortunately it was way too big. When we came in the lady that was at the counter asked for the receipt and then said that is a sale item so no refunds or exchanges- it says so on the receipt!(Although when he did buy the item was assured by the salesperson that if the size doesn’t fit it can be exchanged.)Then she almost threw the bag back at my husband saying to him with a very snarky remark “well you did a very good job there, didn’t you”!
I work in retail and have been in lots of shops before but never in my life I have encountered such a poor customer service and rude attitude towards customers! I wouldn’t recommend it at all! Stay away from it! Overpriced items that you could easily find somewhere else and with a better customer experience!
PS. On the receipt it does say all sale items are non refundable but it doesn’t say anywhere is non exchangeable! Nothing on their website either!

Great customer service. I needed to to an exchange on an item so sent mine back and they dispatched my new item then next day. Happy with my purchases.

Brilliant customer service and prompt delivery.
Much appreciated.

Thankyou for my two lovely tops. Beautifully packaged, arrived on time. Really good quality clothing. I love them x

Great dress that fits really well. Fast delivery and great service. Love this shop!

Beautifully made. True to measurements. Packaged well and delivered promptly.

I ordered a summer dress - unfortunately it did not suit me so returned for a refund. I received the refund quickly. Would not hesitate to order from them again and also hope to visit in person.

Fantastic quick service. Very impressed.

I had excellent customer service from Gwen and I purchased two necklaces and a small bag which was in the window which attracted me before I walked into the store. Ellie and Bea is a beautifully merchandised shop selling clothes and accessories and Gwen has a very hard working team behind her.

Lovely packaging and swift postage jeans perfect fit

Even though the dress didn’t fit, the customer service was excellent from initial contact to getting my speedy refund.

Very efficient process from ordering to pick up at the Winchester store.

What a fantastic shopping experience with Ellie & Bea. I was hunting down a particular Hope & Ivy dress and needed it next day in NI - the lovely Jamie went to the bother of going to the post office and giving me options on pricing and got it in the post straight away. Great service and I love my dress. Thank you so much

Fast delivery! Beautiful dresses!

Beautiful items, lovely customer service, easy returns.

Lovely jeans, exactly as described and delivered quickly. Thank you!

Beautiful blouse and great fit. Received it quickly in amongst Christmas and Sales!!
Delighted with my purchase.
Great service too❤️

03/01/25
Great quality clothing and deliver on time. Thank you